Mark Graham Brown
Author of Keeping Score: Using the Right Metrics to Drive World-Class Performance
About the Author
Works by Mark Graham Brown
Baldridge Award Winning Quality: 13th Edition- Covers the 2004 Award Criteria How to Interpret the Baldrige Criteria… (1991) 12 copies
Winning Score: How to Design and Implement Organizational Scorecards (Quality Management) (2000) 9 copies
Rx for Business: A Troubleshooting Guide for Building a High Performance Organization (1996) 2 copies
The Pocket Guide to the Baldrige Criteria - 10th Edition (Pocket Guide to the Baldrige Award Criteria) (2003) 1 copy
Tagged
Common Knowledge
- Gender
- male
- Places of residence
- Dana Point, California, USA
- Education
- Western Michigan University (BA)
Western Michigan University (MS, Industrial Psychology) - Occupations
- consultant
Members
Reviews
Statistics
- Works
- 14
- Members
- 107
- Popularity
- #180,615
- Reviews
- 1
- ISBNs
- 62
Filled with practical examples, Winning Score shows executives and managers how to:
-- Choose the proper metrics to measure performance
-- Understand the difference between strategic and operational metrics
-- Communicate the metrics throughout the organization
-- Master the process of collecting data
-- Evaluate company weaknesses, strengths, opportunities and threats (situation analysis)
-- Implement the entire scorecard process
Brown reviews the top balanced scorecard software, provides valuable case studies and comprehensive checklists, and shows companies how to get started on the road to quality performance measurement.… (more)