Laurie Phillips

This small book contains the FUNDAMENTAL PRINCIPLES OF COMMUNICATION WHICH NEVER CHANGE. There is no other publication anywhere which highlights these principles.

The principles came from 17 years of teaching this approach to communication skills to managers in over 100 multi-national companies around the world.

The author has run more than 600 training courses featuring this approach all over the world. He was also a practising Psychoanalytic Psychotherapist for 15 years.