Paul R. Timm
Author of 50 Powerful Ideas You Can Use to Keep Your Customers
About the Author
Works by Paul R. Timm
Crisp: Successful Self-Management, Revised Edition: Increasing Your Personal Effectiveness (The Fifty-Minute Series) (1993) 7 copies
Winning Telephone Tips: 30 Fast and Profitable Tips for Making the Best Use of Your Phone (30-Minute Solutions Series) (1997) 4 copies
Technology and Customer Service: Profitable Relationship Building (NetEffect Series) (2004) 4 copies
How to make winning presentations: 30 action tips for getting your ideas across with clarity and impact (30-minute… (1994) 4 copies
Tagged
Common Knowledge
- Birthdate
- 1948
- Gender
- male
- Organizations
- The Church of Jesus Christ of Latter-day Saints
Brigham Young University
Members
Reviews
You May Also Like
Statistics
- Works
- 25
- Members
- 155
- Popularity
- #135,097
- Rating
- 2.0
- Reviews
- 2
- ISBNs
- 54
- Languages
- 1
Very basic information and tactics included such as speaking clearly with great customer service; to how to handle upset customers.
Strive to have the upset customer share responsibility for finding a reasonable solution to the problem.
Summary tips:
Give caller your name
Smile into the phone
Keep your caller informed
Invite caller to be efficient with your time
Commit to caller requests
Thank the caller
Fluctuate tone of your voice
Use hold carefully
Use friendly language
Handle update callers with understanding… (more)