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You Don't Need a Title to Be a Leader: How Anyone, Anywhere, Can Make a Positive Difference by Mark Sanborn

Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service Strategy, Service by Ogc

Call Center Leadership and Business Management Handbook and Study Guide (ICMI's Handbook/Study Guide) by Brad Cleveland

The Art of Possibility: Transforming Professional and Personal Life by Rosamund Stone Zander

My Life; Ignored! Life Is Too Short To Ignore Yours! by Rich Hand

The Ultimate Customer Support Executive: Unleash The Power Of Your Customer by Philip Verghis

Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) by Rosanne D'Ausilio

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About meThe HDI Motown Chapter is a Community of service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.

As a legal not-for-profit corporation, chartered in December 1999, we host monthly chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities. All of our monthly chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.

About my libraryThese are books that our officers have purchased that we would like to make available to our HDI Motown members.

Homepagehttp://www.hdimotown.com

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LocationDetroit, MI

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Account typepublic, free

URLs http://www.librarything.com/profile/HDIMotown (profile)
http://www.librarything.com/catalog/HDIMotown (library)

Member sinceJun 22, 2009

Most recent activity

HDIMotown added:
Help Desk Practitioner's Handbook by Barbara Czegel

HDIMotown added:
Implementing Service And Support Management Processes: A Practical Guide by Carrie Higday-Kalmanowitz

HDIMotown added:
Today Matters: 12 Daily Practices to Guarantee Tomorrow's Success (Maxwell, John C.) by John C. Maxwell

HDIMotown added:
Maxwell 3-in-1 Special Edition (The Winning Attitude / Developing the Leaders Around You / Becoming a Person of Influence) by John C. Maxwell

HDIMotown added:
Thriving on Vague Objectives by Scott Adams

HDIMotown added:
Pains in the Office: 50 People You Absolutely, Definitely Must Avoid at Work! by Andrew Holmes

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