MemberJohnsss

I'm author of a book called 'PROUD - Achieving Customer Service Excellence', which uses the word PROUD as a simple model and principle around providing excellent customer service.

I've worked internationally in senior management positions in consultancy, SMEs, and corporate FTSE 100 companies. These have included a diverse array of industries and sectors ranging from engineering, energy, and aerospace through to tourism.

During my career I have designed, developed, and delivered numerous management, leadership, and soft-skills programmes in areas including customer focus, customer engagement, and customer service.