Subject: Consumer satisfaction

Sub-subjects

Books under this subject

• Don't Go to the Cosmetics Counter Without Me by Paula Begoun (165 copies)
• The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld (105 copies)
• The Loyalty Effect: The Hidden Force Behind Growth,… by Frederick F. Reichheld (86 copies)
• Customer Satisfaction is Worthless, Customer Loyalty is… by Jeffrey Gitomer (71 copies)
• Customer-Centered Growth: Five Proven Strategies for… by Richard C. Whiteley (35 copies)
• Bag the Elephant!: How to Win and Keep Big Customers by Steve Kaplan (34 copies)
• Satisfaction: How Every Great Company Listens to the Voice… by Chris Denove (30 copies)
• If Disney Ran Your Hospital: 9 1/2 Things You Would Do… by Fred Lee (30 copies)
• The Joyless Economy: The Psychology of Human Satisfaction by Tibor Scitovsky (28 copies)
• The Service Profit Chain by James L. Heskett (26 copies)
• Built for Use: Driving Profitability Through the User… by Karen Donoghue (24 copies)
• The Art of Pricing: How to Find the Hidden Profits to Grow… by Rafi Mohammed (23 copies)
• Mass Affluence: Seven New Rules of Marketing to Today's… by Paul Nunes (23 copies)
• Simply Better: Winning and Keeping Customers by Delivering… by Patrick Barwise (19 copies)
• 50 Powerful Ideas You Can Use to Keep Your Customers by Paul R. Timm (18 copies)
• Business Process Mapping: Improving Customer Satisfaction by J. Mike Jacka (18 copies)
• Managing Customer Value: Creating Quality and Service That… by Bradley Gale (18 copies)
• Stop Selling, Start Partnering: The New Thinking About… by Larry Wilson (16 copies)
• Keeping Customers for Life by Joan Koob Cannie (16 copies)
• Aftermarketing: How to Keep Customers for Life Through… by Terry G. Vavra (15 copies)
• Delivering Satisfaction and Service Quality: A… by Peter Hernon (15 copies)
• Be the Elephant: Build a Bigger, Better Business by Steve Kaplan (14 copies)
• Fabled Service: Ordinary Acts, Extraordinary Outcomes… by Betsy Sanders (14 copies)
• The market driven organization : understanding, attracting,… by George S. Day (13 copies)
• The Best Service is No Service: How to Liberate Your… by Bill Price (12 copies)
• Improving Your Measurement of Customer Satisfaction: A… by Terry G. Vavra (10 copies)
• The Solution-Centric Organization by Keith M. Eades (10 copies)
• Measuring Customer Satisfaction: Development and Use of… by Bob E. Hayes (9 copies)
• 1,001 Ways to Keep Customers Coming Back: WOW Ideas That… by Donna Greiner (9 copies)
• Consumer-Driven Health Care: Implications for Providers,… by Regina E. Herzlinger (9 copies)
• Meeting of the minds : creating the market-based enterprise by Vincent P. Barabba (8 copies)
• Free, Perfect, and Now: Connecting to the Three Insatiable… by Robert Rodin (7 copies)
• The Dollarization Discipline: How Smart Companies Create… by Jeffrey J. Fox (7 copies)
• Market-Driven Management: How to Define, Develop, and… by Frederick E. Webster (7 copies)
• The 6 Imperatives of Marketing: Lessons from the World's… by Allan J. Magrath (6 copies)
• Libraries act on their LibQUAL+ findings : from data to… by Fred M. Heath (5 copies)
• Beyond Customer Satisfaction to Customer Loyalty: The Key… by Keki R. Bhote (5 copies)
• Leadership and the Customer Revolution: The Messy,… by Gary Heil (4 copies)
• Achieving impressive customer service : 7 strategies for… by Wendy Leebov (4 copies)
• AMA handbook for customer satisfaction by Alan F. Dutka (4 copies)
• Measuring and Managing Customer Satisfaction: Going for the… by Sheila Kessler (4 copies)
• Ask!: The Revolutionary New Guide for Getting Total… by Barbara Rollin (3 copies)
• The Saturn Difference: Creating Customer Loyalty In Your… by Vicki Lenz (3 copies)
• Service Excellence: The Customer Relations Strategy for… by Wendy Leebov (3 copies)
• Field service management : an integrated approach to… by Arthur V. Hill (2 copies)
• Excellence Every Day: Make the Daily Choice-Inspire Your… by Lior Arussy (2 copies)
• Designing and Delivering Superior Customer Value: Concepts,… by Art Weinstein (2 copies)
• The customer delight principle : exceeding customers'… by Timothy L. Keiningham (2 copies)
• Taking charge and letting go : a breakthrough strategy for… by Bert A. Spector (2 copies)
• How to give exceptional customer service [videorecording]… by Lisa Ford (1 copies)

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