Related tags
Related Subjects
Customer relations (21)
Customer relations (21)
Success in business (15)
Success in business (12)
Customer loyalty (7)
World Wide Web (6)
Competition (6)
Subject: Customer services
Sub-subjects
Customer services (49 works)
Customer services › Australia › Management (15 works)
Customer services › Australia › Marketing (1 works)
Customer services › Australia › Marketing (1 works)
Customer services › Canada (1 works)
Customer services › Case studies (4 works)
Customer services › Communication systems (1 works)
Customer services › Communication systems (1 works)
Customer services › Data processing (1 works)
Customer services › Evaluation (2 works)
Customer services › Handbooks, manuals, etc (2 works)
Customer services › Humor (1 works)
Customer services › Humor (1 works)
Customer services › India (1 works)
Customer services › India (1 works)
Customer services › Management (11 works)
Customer services › Management › Case studies (2 works)
Customer services › Management (13 works)
Customer services › Marketing (1 works)
Customer services › Marketing (1 works)
Customer services › New Zealand › Marketing (1 works)
Customer services › New Zealand › Marketing (1 works)
Customer services › Pacific Area › Marketing (1 works)
Customer services › Quality control › Case studies (1 works)
Customer services › Quality control (3 works)
Customer services › Technological innovations (2 works)
Customer services › Technological innovations (2 works)
Customer services › United States (5 works)
Customer services › United States › Case studies (2 works)
Customer services › United States › Handbooks, manuals, etc (1 works)
Customer services › United States › Management (1 works)
Customer services › United States (6 works)
Customer services (49 works)
Books under this subject
- The Innovator's Dilemma: The Revolutionary Book that Will… by Clayton M. Christensen (897 copies)
- Fish! A Remarkable Way to Boost Morale and Improve Results by Stephen C. Lundin (635 copies)
- The Innovator's Solution: Creating and Sustaining… by Clayton M. Christensen (382 copies)
- Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard (258 copies)
- The Experience Economy: Work Is Theater & Every Business a… by B. Joseph Pine II (222 copies)
- The Discipline of Market Leaders: Choose Your Customers,… by Michael Treacy (171 copies)
- Fish! Tales: Real-Life Stories to Help You Transform Your… by Stephen C. Lundin (129 copies)
- Customers.com: How to Create a Profitable Business Strategy… by Patricia B. Seybold (116 copies)
- Customers For Life: How To Turn That One-Time Buyer Into a… by Carl Sewell (106 copies)
- The Professional Service Firm50 (Reinventing Work): Fifty… by Thomas J. Peters (105 copies)
- Customer Satisfaction is Worthless, Customer Loyalty is… by Jeffrey Gitomer (71 copies)
- The Future of Competition: Co-Creating Unique Value with… by C. K. Prahalad (70 copies)
- We Are Smarter Than Me: How to Unleash the Power of Crowds… by Barry Libert (56 copies)
- Customer Service for Dummies by Karen Leland (49 copies)
- Discovering the Soul of Service: The Nine Drivers of… by Leonard L. Berry (48 copies)
- Delivering Knock Your Socks Off Service (Knock Your Socks… by Kristin Anderson (46 copies)
- The Nordstrom Way: The Inside Story of America's #1… by Robert Spector (45 copies)
- Positively Outrageous Service: How to Delight and Astound… by T. Scott Gross (39 copies)
- Total Customer Service: The Ultimate Weapon by William H. Davidow (34 copies)
- Managing Knock Your Socks Off Service (Knock Your Socks Off… by Chip R. Bell (34 copies)
- Consumer Joe: Harassing Corporate America, One Letter at a… by Paul Davidson (34 copies)
- A Complaint Is a Gift: Recovering Customer Loyalty When… by Janelle Barlow (32 copies)
- Best Practices: Building Your Business with Customer… by Robert Hiebeler (30 copies)
- The Corporate Coach by James B. Miller (29 copies)
- The Service Edge: 101 Companies That Profit from Customer… by Ron Zemke (29 copies)
- The Service Profit Chain by James L. Heskett (26 copies)
- Delivering Quality Service by Valarie A. Zeithaml (26 copies)
- Relationship Marketing: Successful Strategies for the Age… by Regis McKenna (25 copies)
- The Nordstrom Way to Customer Service Excellence: A… by Robert Spector (25 copies)
- Built for Use: Driving Profitability Through the User… by Karen Donoghue (24 copies)
- The Northbound Train: Finding the Purpose Setting the… by Karl Albrecht (23 copies)
- The Customer Driven Company: Moving from Talk to Action by Richard C. Whiteley (22 copies)
- Branded Customer Service: The New Competitive Edge by Janelle Barlow (22 copies)
- Keeping Score: Using the Right Metrics to Drive World-Class… by Mark Graham Brown (21 copies)
- When Fish Fly: Lessons For Creating a Vital and Energized… by John Yokoyama (21 copies)
- What Customers Really Want : How to Bridge the Gap Between… by Scott McKain (21 copies)
- Turned On: Eight Vital Insights to Energize Your People,… by Roger J. Dow (21 copies)
- Customer Intimacy: Pick Your Partners, Shape Your Culture,… by Fred Wiersema (20 copies)
- Clued In: How to Keep Customers Coming Back Again and Again by Lewis Carbone (20 copies)
- At America's Service: How Corporations Can Revolutionize… by Karl Albrecht (20 copies)
- Hey, I'm the Customer: Front Line Tips for Providing… by Ron Willingham (20 copies)
- Customer Mania! It's Never Too Late to Build a… by Ken Blanchard (20 copies)
- The Lovemarks Effect: Winning in the Consumer Revolution by Kevin Roberts (19 copies)
- Service Breakthroughs: Changing the Rules of the Game by James L. Heskett (19 copies)
- It's Not My Department: How to Get the Service You Want,… by Peter Glen (19 copies)
- Second to None: How Our Smartest Companies Put People First by Charles A. Garfield (18 copies)
- 50 Powerful Ideas You Can Use to Keep Your Customers by Paul R. Timm (18 copies)
- On Great Service: A Framework for Action by Leonard L. Berry (16 copies)
- Keeping Customers for Life by Joan Koob Cannie (16 copies)
- Stop Selling, Start Partnering: The New Thinking About… by Larry Wilson (16 copies)
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