Tag info: service management

• Service Delivery (IT Infrastructure Library) by Office of Government Commerce (2)
• Service Support (It Infrastructure Library Series) by Central Computer & Telecommunications Agency (2)
• Continual Service Improvement Itil, Version 3 by George Spalding (1)
• IT Services Costs, Metrics, Benchmarking and Marketing by Anthony Tardugno (1)
• Official Introduction to the Itil Service Lifecycle… by OGC (1)
• Service Strategy (ITIL Lifecycle Core Library) by OGC (1)
• The Southwest Airlines Way by Jody Hoffer Gittell (1)
• IT Service Management: An Introduction Based on ISO 20000 &… by Jan Van Bon (1)
• De kleine ITIL v3 by Louk Peters (1)
• ITIL IT service management essentials - course workbook by Pink Elephant (1)
• How to win & keep customers by Michael LeBoeuf (1)
• Service Transition, Itil, Version 3 by Shirley Lacy (1)
• ITIL Small Scale Implementation by Office of Government Commerce (1)
• Levering van IT-diensten by Judith Cremers (1)
• Planning to Implement Service Management (IT Infrastructure… by Vernon Lloyd (1)
• Service Design, Itil, Version 3 by Colin Rudd (1)
• Metrics for IT Service Management by Anon (1)
• Ondersteuning van IT-diensten by Hans van den Bent (1)
• IT Infrastructure Library Practices in Small IT Units (IT… by Central Computer & Telecommunications Agency (1)
• De kleine ITIL 3 / druk 1 by Leon Peterse (1)

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