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I know it's been talked about before, but is anyone here also on PaperBackSwap? I just joined this week due to having quite a few points on bookmooch, not having too much come up on my wishlist as of late, and still having books I want to post. I actually quite like it. I'm amazed at how much is available to me as a new member. So far I've sent out one book, have had four wishlisted books become available, and also have found about ten books on my bookmooch wishlist that are available now- I just need points! Since the points change, have any of you looked into PBS or other swapping sites?
I did the same thing. Even without listing books on BM since about the time of the point change, I have 150 or so points. The readership interests on the two groups seem quite different, and I've found many titles on PBS which had either been on my BM wishlist or about which I'd never heard. Now I have 60 points accumulated there. :)
One thing I now do is to check titles on LT, because the interest levels and availability on BM and PBS can be seen on the work page under quick links (you may have to configure this to show BM and PBS). The figures aren't always quite accurate, but it gives an easy way to compare.
I was actually on PBS first. There is more available there, but the more common books are therefore practically un-swapable on PBS. I won't normally request a book there if there are more than about 10 copies of it available (you can find out by putting it on your reminder list). I try to trade/mooch the more common books on BM, the less common ones on PBS. This works out well for me. Of course none of that matters if you are not going to be interested in trading the book away again after you've read it.
It's a nice bonus that once in a while I get something off BM that I would have waited months for on PBS.
I was on BM long before I tried PBS. I've found that they complement each other -- I actually get more highly wishlisted books from BM, but have been able to get others by going through the FIFO system PBS uses.
One note of caution -- be careful listing books in your inventory on both sites at once unless you are very organized. I only list a book on both sites if there are more than 20 copies available on PBS and it doesn't get mooched after a few weeks in my BM inventory.
I've gotten brand new books on BM and books in really poor condition on PBS, so the whole "only post books in good condition" thing isn't foolproof. I like the condition notes format more.
I find PBS just fine for finding books, but with my particular inventory history I don't get many requests to send from PBS and therefore I never have enough points, or if I have books on their way out, it can take a long time before the point is awarded to me. I'll buy 10 points at time from the bazaar, hoard them, slowly whittle them away, and as soon as they are all gone I will get a ton of wishlist hits and scramble to purchase more from someone. Never. Fails. (Just happened again 2 weeks ago.)
I don't mind buying points in theory, but I would love to trade away my inventory.
I agree with the others that the sites complement each other well. I use PBS mostly for manga and for filling in back catalogs quickly when I discover a new author to like. Both sites have things that are frustrating, but they are different things.
I've been on PBS for a long time now and I like it a lot, but lately it's really slow for me even though I have my wishlist nearly maxed out. Since most of my books are used, they don't always meet the minimum standards for PBS, so I have a lot more books for Bookmooch than PBS. Plus a lot of my books are more popular so there are tons of copies in the system on PBS so my inventory just sits around. I've started only posting books that are either wishlisted or that don't have many copies in the system. I occasionally have to buy points on PBS and I like having that option.
As I don't live in the US I don't have the option of joining PBS so I'm a little jealous of you all.
I know most of you have said you're short of points on PBS but if anyone could mooch one of the copies of The Amazing Mrs. Pollifax on that site and angel it to Australia for me to complete the series I'd be much obliged. Thanks!
> Only the Reader's Digest abridged editions seem to be available now on PBS unless someone already snagged one for you gimboid. I have 64 credits right now on PBS.
9> Holy cow! 64 points???? I only have 8 and I had to buy those from the marketplace and I horde them like crazy. (for the same reason as Macsbrains) I guess since I have so many points on BM, I should probably start posting my books up on PBS instead. (giving you guys first dibs before I do, of course)
I had 50 points on PBS a year ago, but I've used most of them up through the year. I need to start posting books there and building my points back up, but maybe like Bella I'll give y'all first dibs. Maybe we should start a separate post for PBS dibs??
#11: suggestion on having a PBS "dibs" thread: do it in the LT PBS group.
It would just be like rubbing salt in the wound of the BMers here who can't use PBS.
.... Unless, you are willing to offer those books to international BMers, too, or those who can't join PBS.
How urgent? As in "This had been on my TBR list for a while, if you can wait a few weeks for me to get around to it, I can as well get the book, read it and pass it on"
11 -12 > When I mentioned offering "dibs" first, I meant that I would put them on the pimp your inventory thread and offer to put them up on BM if someone here wanted them. Otherwise, I will just put them up on PBS until I get my BM points down to a reasonable level.
#14: that sounds reasonable... I was worried that there would be a PBS pimp thread in this group!
I misinterpreted. sorry.
>9 OK thanks for checking rxtheresa. I may have to buy one of the used copies on Amazon.
16> I see it every once in a while at bookstores or booksales I frequent. Next time I'll grab it and check to see if you still want it. Sorry, you're not getting my copy...:)
One really good thing about PBS is that it is allied with swap a cd and swap a dvd! You can swap dvds or cds, and use the points on any of the three sites! (dvd pts are exchanged at a rate of 2 dvd pts for 3 PBs OR cd PTS.
>19. Joining one of the sister sites is a great way to accumulate points for books, especially when you are just starting and may have some CDs or DVDs around which you haven't already gone through for trade or sale.
I've done just that! I listed about ten DVDs and am eagerly waiting for them to be marked received so that I can shift the points to PBS.
You don't actually have to post a full ten, right? They almost make it sound like you do.
No, you don't. When you reach ten posted DVDs, you get a free credit (at least we did; don't know if they are still offering that).
I forgot to mention the sister sites. I've been doing great sending out CDs on Swap a CD and was able to move about 20 credits over to PBS. I don't think I've ever had that many PBS credits at once before! Of course, I've also been getting a lot of CDs. I haven't had too much luck with Swap a DVD, but every once in a while, I'll get a wishlist offer, although I've never had a request for either of my two DVDs.
Yeah, I got rid of almost all the CDs and DVDs I didn't want this way and transferred the points to PBS. I've never had a DVD wishlist offer, though!
We've gotten a lot of DVDs through the DVD swap site. If you're willing to wait, good things do get posted :)
I have 100s of cds and im not nearly as attached to them as I am to my books. I think im going to go post some tonight
I'll have to try that swap cd/dvd. Didn't know you could transfer points to the book site.
There is one thing I find infinitely better on PBS - you get a response!! I'm getting very, very frustrated at Bookmooch with waiting and waiting for a Yes or No answer to are you sending. I'm starting to rarely use Bookmooch since the rare time I get a wishlist hit I then get no answer most of the time, or its over a week before someone answers.
I know there can be a drawback to the structure of PBS to some people, but it sure doesn't let people sit around ignoring a request or whatever it is they are doing.
The waiting thing does happen on PBS too. Just 2 weeks ago I listed some wishlisted books but one of them went through 4 inactive wishlist holds before it hit a live one the following week. I ended up having to make 2 post office trips which was exactly what I was trying to avoid by only listing the books that were wishlisted.
It has also happened to me on the receiving end this week. I requested a book, and after one cycle through an inactive account, the second person waited the full 5 days before denying my request due to requestor conditions. I immediately re-requested without the conditions and they waited another full 5 days before denying the request due to not being able to find the book.
Granted, both are exceptional cases, but it can happen. (And for me it will, Murphy's Law and I are old buds!) And also granted, the average time is WAAAAY less than on Bookmooch :)
I think you all know I love, love, love PBS but recently a weird thing has happened to me 3 times that I can't understand. I'm talking about 3 different books a few weeks apart that came up on my wishlist for which I received offers. The only way this can happen as you know is the person just listed it and I was first in line. Well since I live on the computer I accepted the offers within 4 hours. I have no conditions. All 3 were canceled for different reasons by different senders, one said she had loaned it out, another said her daughter hadn't read it yet and the other couldn't find it. Now how could you loan out or not be able to find a book you just listed 4 hours ago??? I had no problem being put back on the wishlist as I have a bookcase of TBRs but isn't that just weird?
Sometimes that's just how it goes! Fortunately PBS is pretty good about weeding people out if they do that repeatedly. I agree that it's ridiculous behavior.
At least on PBS someone only has a speicfic amount of time to respond to request. Either by saying they want the book(requestor) or by shipping the book (sender) unlike other sites where you don't know when the person might respond or when they will actually ship the book.
So far I've been enjoying PBS, but I had one book arrive in really awful condition and the user wasn't willing to sort the situation out, so I lost the point. Kind of upsetting!
33 - Did you mark the transaction as unresolved when they would not sort it out? If you do this, it gives the sender a "double negative" on their account that counts for more than merely marking the book as a problem transaction when it was received. If someone gets enough complaints, PBS is pretty good about intervening, although they don't intervene in individual cases.
Also did you send them the book posting guidelines; those really help people note what is allowed. did the person admit the book was unpostable. if yes; i believe you can forward that info to PBS to handle.
I did mark it as unresolved, but I didn't resend the posting standards to them. In my initial feedback I wrote out a detailed list of the reasons that the book was in less than acceptable conditions, (food stains, pages that had been torn and taped, *missing* pages), and they initially agreed to return me my point, but only if I first sent the book back. I, (politely, I swear!), told the user that I would return the book as soon as the point was refunded, but not the other way around, and then they stopped responding to my messages. Again, follow-up messages were very polite and I only sent two more before marking the transaction as unresolved. (After waiting a week to do so, as per PBS rules or suggestions...) Well, what can you do, I guess!
Perhaps a silly question, but is there any way to see the ranking of a book that is in one's inventory to send out? (If there are forty available copies of a book that I added to my inventory two months ago is it possible to see if I'm number forty or number thirty-five?)
No, there isn't a way to see where your book is in the queue...
and, now with the new "gold key" membership, the list isn't fully FIFO... if you have a good sending record (fast response & fast sending) as well as a possibly closer geographic location to the requester, then your book could go out sooner.
Maybe someday we'll have the ability to see where our books are in the queue.
Yeah, I'm not pleased with the gold key thing. Oh well, I'm not that invested in PBS, so it can do what it wants.
the other part of the new gold key 'thing' is that our 'performance' as a PBS member is being tracked & rated. Of course, this is subjective & the info is not accessible to the member, which means that there may be errors or misjudgements, but... does that really matter in the long run?
I'm not pleased with the Gold Key thing either: Pay-to-Play seems a bit unfair to me. I don't mind the charge for more wishlist space, although it seems to be a fundraiser rather than an economic necessity (really, a limit of 200 is pretty chintzy to start with), but getting ahead in the FIFO line for a fee defeats PBS's spirit, IMO.
I use both BM and PBS and was quite dismayed at the changes John made earlier this year. Although different in nature, I view the Gold Key in the same way: as unbalancing the fairness in the site.
The FIFO over-ride works for everyone, not just for the GK members.
As I understand it, if a GK member requests a copy of The DaVinci Code & you live geographically close to the requester &/or have a good & fast reputation for sending books, then your book might go to that GK member before the others in front of you in the FIFO. The benefit is to the GK member so that they get their books faster. Will that work every time? No, but on some books, it will make a difference.
So, even if you are not a GK member, the program can benefit you. Especially if you can mail books out quickly and live near the geographic center of the US. My guess is that they figure how many days does it take from request to receipt for each person/member & calculates who gets the book request to send out from that data.
and I opted into the program for the extra places on the wishlist. I really really needed & wanted those extra places.
>42 Huh - the directed delivery is being touted as a benefit of the Gold Key membership.
And no problems about joining to get the extra slots :)
The extra spaces on my wishlist is tempting. I'm not exactly low on books to read right now, though.
I only added the program for the wishlist spaces, too. I probably won't use the "Jump the WL" feature for friends, as I really appreciate the FIFO nature of the site, and I have a feeling a lot of others won't for similar reasons. Fingers crossed, anyway!
>44 I've come to terms with the 200 slots for the same reason: about 300 books at home or on the Kindle waiting to be read. I've pushed some items onto my reminder list and check it once or twice a week, and I've pucked up several titles that way without using the wishlist slots.
I have mixed feelings about gold key. One of the best things about PBS is FIFO, and gold key messes with that. I do like having extra wish list spots, and I'm happy to support the site.
It seems like BM could do with a way to get people to support the site better.
Bleh... so I got a hardback Diary of a Wimpy Kid book for Books for Keeps via PBS. I've gotten several and had good luck, especially on the hardbacks since they hold up really well against wear.
This one was badly water damaged, even damaging the cover. It had been loosely wrapped in a grocery bag, and there were no signs of water damage to the envelope, so I figure they _probably_ sent it like that.
So I RWAP'd it and asked for my credit back. They did give it back but shot off a nasty note accusing me of being too picky, that maybe I should have requestor conditions if I am going to be so picky. *sigh*
I am going to write a polite note back including the pictures I took and pasting the postability guidelines in. *sigh* And mentioning that it was for BFK...
#48: Water damage is SOOO naughty on the PBS system!! add additional feedback that the sender was nasty/rude.
You don't need requester conditions for things that are within the PBS guidelines... especially since there are PBSers who will refuse if your conditions are exactly what PBS requirements are!! He/she/it knew you were in the right but is trying to make you feel badly about it... DON'T FEEL BAD!! You have the right to expect books to be within the PBS requirements for condition.
and, don't worry, if he/she/it has been sending out books in bad condition & enough are reported, then he/she/it will be booted from PBS or otherwise dealt with.
Like a lot of people, I use both BM and PBS. Each has their pros and cons and a different atmosphere. Certainly the PBS search features are WAAAAAY superior to BM - I tend to find interesting books on PBS and then check to see if they are available on BM -- where I have more points.
PBS is more strict about timelines (when to respond, when to mail, etc) and I have not found it as cozy as BM, where I have found 'friends' with similar (and just as important, differing, opinions). I like that BM lets me pick who I will request books from, not just the next one up -- if I see that one person has more than one book I want, I request from them to save them postage.
The thing that I am finding *incredibly* annoying with PBS is how long certain members take to mail out books, even after marking them as sent. I've had it happen two or three times that I've noted, and I've probably overlooked it a few times as well. Even worse is books that are marked as "mailed" that don't make it before the system deems them to be "lost"; I have the feeling that two I'm waiting for will go this way. It's so annoying!
Oh, but on the good side of things, I've had two books that were sitting in my BM inventory for 6+ months be snatched up within hours at PBS! It's kind of crazy, and definitely great that the books found homes.
Yeah, there's no way of predicting which books will go faster on one site or the other. I've had books snatched up immediately on BM where there's hundreds available on PBS, and had books sit for months in my BM inventory, then be requested withing a few days when I list them on PBS.
The wishlist thing is less than predictable on both sites. I've listed books on BM with dozens of people wishlisting, only to have no one request it, and on PBS I'll list a book with several people waiting for it, only to have several people not request it in succession.
The new method on PBS, where the gold key members get their books requested from people geographically closer to them is annoying. I'm not in CA or the NE, so I'm expecting to be passed over in favor of people in those areas. OTOH, I'm careful to always send within the two days (and well before I "have" to).
All right, you all: I'm not quite sure what I should do in this situation.
I requested a book from PBS, a title that had several available copies. I got an email from the book giver stating that she forgot to mark the book mailed when she mailed, that the window for having the transaction covered by her copy has lapsed, that the transaction has moved to request the book from the next available copy, and that I should cancel the currently active transaction and send a book credit to her when the book arrives.
(She was more polite and apologetic than the above implies. I'm summarizing.)
All this is fair enough. But how exactly do I send an out-of-transaction credit? The only way I've figured out is to go to the member's profile and select 'give credits' to member, but I'm not certain that's the best way to do this.
The member tried to give me direction on this, but I'm utterly confused by her instruction. Something about pulling up the bypassed request details (which I can find in my account history) and sending the member a credit associated with that transaction (which I can't find any way to do on that page)?
Thanks much for the help.
ETA: Oh hey, there's an LT PBS group that I've overlooked. Oops.
I'll answer here since I didn't see a post about it in the LT PBS group. I've had this happen once before, but I think in my case the transaction timed out because the book took a long time to arrive from Alaska.
This is copied from a help file on PBS. I would just send the URL but it shows up as a pop-up.
To mark a canceled book received and give a credit to the sender:
Go to your Transaction Archive:
Place your cursor over My Account in the toolbar at the top of the site and click Transaction Archive in the menu that drops down
You can also get there by clicking the link "Transaction Archive" at the top of the My Account page
Scroll down to find the canceled transaction for this book
Be sure it is the correct transaction: sometimes there are several canceled transactions for one title
Check the sender name against the return address on the package
To find the request easily, sort the transaction archive by "Requested by Me" - "All" - "title" - "descending" and scroll down to find the transaction(s) for this title.
Again, there may be multiple transactions for one title: be sure to choose the correct one!
You can compare the name of the sender on the transaction with the return address on the package
You can also click the link Request Details on the right of the transaction to see more information about the transaction (the dates it was requested, printed, mailed)
Click Was Book Received on the transaction
The usual Book Received screens will come up.
You will have a chance to send a message to the book-sender during this process.
Marking a canceled book received will take a credit from your account and give it to that sender.
If there is no Was Book Received button on the transaction:
either you removed this at some point earlier, or
the sender canceled the swap (it didn't simply "time out"), which can remove this button
In this case, you can give credit for the book directly to the sender by clicking his or her name on the transaction to take you to his or her bookshelf or public profile - where there is a "give credits" button.
But wait until the book actually reaches you, just to be cautious.
Ah-ha, I had been confusing myself with the different between 'transaction history' and 'credit history'. Quaisior's straightened me out.
Thank you all!
There is also a help link about receiving the same book twice...if you ask on the questions about paperbackswap on the discussion forums over on pbs...they are very helpful about it.
i think you don't have to actually do anything..it was not your fault she did not mark it sent it time..i think you can keep both books if you want or request a credit from the person to cover the mailing of the book back to her.
I just had a book request turned down because the book owner "does not care to check and see" if her book meets the requestor conditions. I give. When I didn't post conditions I got a ratty book with underlining and a partially missing cover and was told I should have specified that it had to meet PBS conditions. I did get my point back, but she thought I was being ridiculous. When I post conditions, books are turned down because I had posted requestor conditions. Oh, and then there was the time the book owner mailed the book and then emailed me to let me know that it didn't meet conditions, but she didn't think it mattered.
I'm a little disillusioned with PBS right now.
I think there are people who simply won't send if there are any requester conditions which is unfair. I have found myself in the position a few times of turning down a book with requester conditions because I wasn't certain what they were looking for. If the conditions say something specific like "only books from a non-smoking home" then I am confident that I can send it and it won't be a problem. Many people write subjective things like "books must be in good condition" and I'm not sure what their exact definition of "good" is. All my books meet posting guidelines, but few are brand new. More than once I've turned down a request because even though I thought the book was in good conditon it wasn't brand new and I wasn't sure what amount of minor wear a book could have and still be considered good in their opinion. I'd rather not risk losing the point after paying to mail it. I'm sure with some of those the person would have been fine with the book. If they include their user name in the requester conditions I pm them and describe the book. I've seen several where people ask you not to reject a request without contacting them but they don't include their username in the conditions and there is no other way to find out who they are.
I feel for you, though. It would be incredibly annoying to have a request turned down simply because someone appears to be too lazy to be bothered with it. And I'm glad you got back your point for the other book. People have no business sending books that do not meet clearly stated guidelines, which a book with underlining clearly does not.
Dadena, If I'm not sure it meets conditions I accept the swap but set the I will send by date several days ahead. Then you can pm the requestor because the pm button shows. If they don't accept my description they can cancel it before I send it out. I think almost every time though the person has said to send it.
Most of the books I get from PBS are brand new or in excellent condition, and that's all I post, too. When I have books which are more beat up or missing a jacket, I save them for BM, where I can write condition notes, or I give them to a book sale or even recycle. That way I avoid problems. In the rare instance that the book might actually meet requestor conditions although appear not to (a hardcover book without a jacket because it never had one), I accept and PM the person, and it's always worked out.
I've had a few people state that my requestor conditions made a book inappropriate (smoking, primarily), but recently a person just said that the book was brand new but the request was being denied because I'd probably turn it down anyway. I think this was one of those "I can't be bothered" posts by someone who doesn't like people who have any requestor conditions. I wrote management about it and the reply was that just like I can have whatever conditions I want, book owners can say no for whatever reasons they want. Fair enough, I guess.
I do wish it was possible to list ARCs more directly on PBS, but it is what it is, perhaps with a check box if an ARC would be acceptible.
I use both groups regularly and if I had to choose only one it would be PBS, because I find more there in the areas in which I read, but the fun of BM is that if you see it first, you can have that nice new highly-wishlisted book and not wait your turn.
>59 I've had that same problem several times, and each time I revised my RC in an attempt to prevent unnecessary rejections. I didn't even have RC at all until I was on the receiving end of a few horribly moldy trades, and then I started making it more and more specific in response to each questionably-postable book I was receiving. I've scaled it back now, and put my name in to PM as per suggestions here and it seems to be working out so far since I haven't been rejected in a while.
#61 I never thought about that. Would you risk losing your place in the FIFO line if the person doesn't want your book after you accepted and then PM'd them?
64: I believe your book does get taken out of the FIFO line if you cancel a transaction on your end.
I always decline ambiguous RCs, especially the ones that request a PM for clarification on the condition of my book. It's really not worth the trouble, and technically I don't think you're allowed to ask for a PM in your RC.
How ambiguous does it have to be for you to decline? Mine's clear, but polite and I've already had a hardcover sent without its dust jacket because the sender felt that by saying please, it wasn't a requirement.
I've had books requested of me that had odd requestor conditions, but never something I couldn't understand.
Well, I typically decline RCs pertaining to odors, especially if it says something like "noticeable smoke smell/musty odor," because degree of scent can be highly subjective and my nose may not pick up on something that's going to bother the receiver. The ambiguous ones that request a PM usually say something like "I prefer books in X condition but it depends on the book, so please PM me to confirm!" Ugh, no thanks. RCs should be clear enough up front that I don't have to seek further approval to send my book.
I have my own RCs in place about audiobooks; I only want unabridged copies, and since not all book listings are clear about this, I ask the sender to double check. Since RCs are automatically added to FIFO requests, one of my paperback requests got rejected because the sender thought my "For audiobooks ONLY" preface to my RC meant that I ONLY wanted unabridged audiobooks, and not any other binding, and their reason for declining was "the posted item is not an audiobook...it is unclear if the requestor is looking for an audiobook..." I thought my RCs were clear enough, but apparently not. :-/ After that, I revised my conditions to say I had no conditions in place for non-audio formats. I've only ever gotten that one rejection, even when my RCs are automatically added to requests for other bindings.
I always get excited when I accept a swap with a person with conditions especially if my book is in very good or like new condition (as most of mine are). I just have this thought that they are going to be pleasantly surprised. I generally accept those with only one or two conditions but if a person has a really long list of conditions I'm skeptical about why they are even a member of a used book swap where the rules are basically that a book should be in good readable condition and I tend to reject unless my book is brand new since I also sell books and often have overstock of new books that I put up for swap.
I have honestly never rejected a PBS request. Then again, I usually only post books that are in very good condition through that site, and put everything else up on BM.
well my last three were rejected because of the automatic RC about APO addresses. It is one thing to reject because you didn't plan to go to the post office (which you have to do to send to APO) but another to reject because overseas mailing is not ok with PBS. It is clear people aren't actually READING the info PBS provides about APO and it is frustrating because you can't even reach out to the sender to let the know better for the future...
>70...I have seen a few people in their RC requirements; add their user name and say please PM me before turning down the request. That may help if you are an APO address as the person might PM you and you could explain it.
so frustrating- another rejection. the reason given? "Too much trouble."
I haven't had the rejection frustrations that seem to be common, but I'm frustrated right now at the fact a book I mailed out a couple weeks ago to a location just two hours away from me, in my state, hasn't been marked received yet. Four other packages that were mailed on the same date to the other side of the country arrived days ago! grrrrrr.
I somehow seemed much more patient with BM packages. Then again, BM points are distributed at time of request, and I won't get my PBS credit until the book is marked received no matter how long it takes. GRRRRRR.
Once it gets to the two weeks mark, esp if I used DC and it shows delivered, I always very nicely PM the person. I usually get that they forgot about it and they mark it right away. I have one right now though that the PO had marked Out for Delivery March 8th but never marked it delivered and the recipient hasn't answered my PM so I don't know what's going on with that one.
You're welcome and just to let you know what happened in the case I mentioned in >75, the recipient finally answered me, apologized, said he'd been out of town and marked it received right away. So all is well.
I see here on LT that The Book Thief is the most wishlisted book. I've put a copy on the new swap site Changobooks if anyone is interested and has been waiting a long time on Bookmooch or PBS. Its covers are quite worn but the text is good which is why I didn't want to list it on PBS and thought it might help Ben get Changobooks going.
FYI PBS members, a lot of people are not getting their notification emails from PBS, so you should probably log in and see if you have anything pending. If you go to Transaction Archive -> Club Communications, you can see if you missed any messages. If you did miss something, please use the Contact Us link at the bottom to let them know you are not receiving your messages.
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