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New Folio Website

Folio Society devotees

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1Levin40
Edited: Aug 13, 2018, 9:38am Top

I just received an email inviting me to take a look at the new FS website beta. You have to reset your password to transfer your existing account. I haven't had a chance to have a look in detail yet but at first glance it seems nice visual refresh. Not hugely different otherwise. My wishlist seems to have been reset which is disappointing. Oh, and they've added Paypal as a payment method.

The email also included a £10 off voucher to use by the 17th August, though it's doubtful that I'll use that now the sale has ended.

Edited to add: search has been much improved. You can now seach by author (from the full list of authors they have in stock), and likewise by illustrator and introducer.

2adriano77
Aug 13, 2018, 9:43am Top

Prefer the old layout. Felt cleaner and simpler with a better use of space and bordering. Too much scrolling now on product pages.

3folio_books
Aug 13, 2018, 10:10am Top

It doesn't seem like five minutes since Mrs Readers Digest first proclaimed its coming.

4c_schelle
Edited: Aug 13, 2018, 10:36am Top

>1 Levin40: I could use the coupon code for the LE sale, but I haven't gotten the e-mail with the pasword reset link to log into the new website. I like the new look, but not much better than the old one.

>2 adriano77: I think it's not that much more scrolling as with the old layout you had 15 books vertically and now 3 in one row. The picture of the book is more prominent (I think that will help as one key selling point of FS books is their look) and not the text. The speed of description appearing after hovering with the mouse over the picture could be less.

Update: Stupid me didn't read the message after the password reset. I had to change my region to the region my account was registered to in order for the password reset to work. It seems however, that the voucher input field is not working correctly.

5Bookworm59
Aug 13, 2018, 10:44am Top

Hope I get the e-mail. I'd love a voucher!

6Pellias
Aug 13, 2018, 10:49am Top

If i get that voucher i will buy the Dali

7kronnevik
Aug 13, 2018, 10:50am Top

It seems order history and wish lists did not make the transfer. I hope that gets remedied quickly.

8Forthwith
Aug 13, 2018, 10:58am Top

As has been said, the detail in the covers and illustrations really stand out in more detail.

Possibly the site is getting a lot of activity or they have serious issues. It took several lengthy attempts to move an item in the basket. Now, I am still waiting to move from the Basket to Checkout. As of now, after a lot of time, I am still unable to make a purchase. Maybe later this morning?

After finally getting the new Password set up and accepted, it wanted me to set up another password when trying to log in. After some time, I am finally in the USA site. It had automatically assigned me to the England site and rejected my entries for personal information because it refused to accept USA as a country. Then it was back to the beginning again! A very brief note popped up asking me to register on the USA site and then disappeared. I have not looked to see if it carried over any of my past history such as previous orders.

I tried to get set up as an existing customer but it did not link. I had to enter all of my basic information again including birth date.

The "Home" in small letters at the top of an illustration is difficult to see. In some illustrations it blends in far too much. It should be just above the illustration/book cover.

I wonder if anyone actually tested this as a customer. One could have been easily set up. Has anyone even tried to make a test order with this before the launch?

They need to take this down and test it before launch. Sales will be negatively impacted.

9Lady19thC
Aug 13, 2018, 11:17am Top

Lots of mixed feelings. It is very glitchy. Checkout doesn't work. Wishlist doesn't work. Your account information is partially gone. Your orders and archived orders are completely gone. Lots of scrolling since the front cover images are large and then if you hover over it you get that screen covering the list of books you are trying to look at. Discount code for me is worthless as I have nothing to buy over the next 4 days. I wish I hadn't switched over. I do like the idea of finally having PayPal. It is about time FS gets with the modern world. But I never had the chance to see the payment options since checkout didn't work for me. Also whenever I went to hit wishlist it asked me for my new PW again and I kept going around in circles. Bah..

10kronnevik
Aug 13, 2018, 11:21am Top

Checkout worked fine for me.

11Lady19thC
Aug 13, 2018, 11:24am Top

>10 kronnevik:
Are you on the UK website or the US one? I am on the US one and it is not working.

12podaniel
Aug 13, 2018, 11:31am Top

>8 Forthwith:

I'm in the USA and experienced the same problems--I did not create a new account and hopefully they will fix this glitch.

13kronnevik
Aug 13, 2018, 11:54am Top

>11 Lady19thC:
I'm in the US. I changed my password as instructed and made an order with debit card using the new coupon code. I immediately received a confirmation email.

14homeless
Aug 13, 2018, 12:38pm Top

I'm in the US. Not all the books are listed on the new website. The ones which are listed are the only ones with which you can use the voucher.

I initially tried to order by entering the voucher code first, and then going to checkout, but it wouldn't work. When I went to checkout first, and then entered the voucher code, I was able to order.

15Redshirt
Aug 13, 2018, 1:11pm Top

To be fair, the email said this is a beta version. It’s helpful to all of us if you are willing to deal with the beta version to make it better but I think I will await the final.

16c_schelle
Aug 13, 2018, 2:32pm Top

>13 kronnevik: How did you get the voucher to work? If I press enter after inserting it, the page reloads, but it doesn't get registered. If I press apply voucher nothing happens at all. (I'm in ROW btw).

I already wrote an e-mail to the provided address. I hope you all did that as well.

17SF-72
Aug 13, 2018, 2:37pm Top

Shipping being what it is, that 10 Pounds voucher is unfortunately not that appealing. I'd rather wait for the new releases or maybe the Christmas sale and combine shipping then - I'd still save money compared to an order now, even with the voucher. Still, it's good that so many are willing to try this despite the problems. I hope that FS will re-install the old orders and wish list on the 'real' new website.

18EclecticIndulgence
Aug 13, 2018, 4:15pm Top

This message has been deleted by its author.

19treereader
Aug 13, 2018, 5:42pm Top

20Forthwith
Aug 13, 2018, 6:17pm Top

I am in the US and still cannot get it to accept an order. It wiped out the new Basket for Checkout and I would have to reregister and start all over again. Now it is not even recognizing my new Password. Maybe someone rebooted the US site?
The $20 Voucher is paying our Beta testing at about the rate of $10 per hour of aggravation and work. I need to add this new job to my resume.

21kronnevik
Aug 13, 2018, 6:31pm Top

>16 c_schelle:
I don't recall doing anything particularly unusual. I think I did need to enter the voucher code a second time right before confirming my order when it didn't carry through from the first page I had the opportunity to enter it. Perhaps I got lucky in being able to place the order.

>18 EclecticIndulgence:
I found I was still able to sign into the present website with my old credentials even after resetting my password in the beta site.

22wcarter
Edited: Aug 13, 2018, 9:28pm Top

I too am resisting the new web site, and forgoing my A$20 voucher, until they have ironed out the bugs.
The loss of the purchase history is particularly unfortunate. The wish list can be transferred manually if necessary, but still a nuisance.
The question is, how long will they maintain the old site before forcing everyone onto the new one?
On perusing the site, I found there is now no place where you can peruse all titles as they have been sorted into Fiction, Non-fiction, Children's and Limited Editions. I often enjoyed just randomly wandering through the full list of books.

23wdripp
Aug 14, 2018, 12:25am Top

I didn't receive the invite to try the beta site, but it doesn't sound like I'm missing anything yet.

I decided to play it safe and copied my order history into a google doc. I tried to let my eyes gloss over the totals.

I don't use the wish list much, so that wouldn't be a big loss for me (if it didn't carry forward).

24wcarter
Aug 14, 2018, 1:31am Top

New web site URL is-
http://betatest.foliosociety.com/
Voucher code is -
JWEB2D

25Goblin_Investor
Aug 14, 2018, 2:22am Top

Interestingly, there are a few tickers in the beta you won't find on the regular website.
No idea if it's reliable but fwiw :
- Liber Bestiarum : 42 left
- Gulliver : 25 (!!) left
- Edda : 117 left
- Getty : 24 (!) left

26gmacaree
Aug 14, 2018, 2:24am Top

Some thoughts from someone currently in the web design industry:

1) The website is clearly designed with phones in mind, which is a big step forward from the old version, especially for younger audiences.
2) Mobile navigation is tragic (I think their iconset might be broken)
3) Folio should seriously consider killing the rotation 'carousel' in favour of prominent, permanent links to all relevant/featured offers. Users don't wait to see what's in the carousel -- they scroll right on by.
4) The books on the front page appear to be there with no rhyme or reason
5) There's no statement of intent from Folio -- a good website should guide you into where you're going. Unless you're already intimately familiar with FS, this is confusing.
6) Vertical margins are weird.
7) Social platforms should be featured higher up. Folio is doing good work on twitter/facebook/instagram and that work should be highlighted.
8) The site as a whole is generic. There's nothing to make it feel identifiable as a brand. I recognise that flourishes quickly get tacky, but without any design signatures this is a generic, indistinguishable page.
9) Don't worry about the e-commerce bugs. They're to be expected on a beta. Report them to Folio and expect a fix.

I have some more detailed recommendations which I'll send to the Folio Society through their email. I need to do a thorough test across platforms this morning.

27stumc
Aug 14, 2018, 4:51am Top

there are also tickers for Hansel and Gretel (304) and The Wanderer (183)

28folio_books
Aug 14, 2018, 5:48am Top

>26 gmacaree: The website is clearly designed with phones in mind, which is a big step forward from the old version, especially for younger audiences.

I took a quick peek using >24 wcarter:'s link. I'm using a 21.5 inch Mac desktop and the main thing I noticed was how tiny some of the fonts were on the product pages. If this revamp is aimed at mobile users I hope they've done something to correct that.

Overall, not impressed and I won't be migrating until I'm forced to, especially given I don't see anything particularly wrong with the existing site. In the meantime I'll invest in some opera glasses - my present spectacles are struggling to cope with the fonts.

29Fierylunar
Edited: Aug 14, 2018, 6:19am Top

>25 Goblin_Investor: Strange that tickers were added for sale LEs with 70+ stock remaining, but not for Gulliver or Getty with fewer than 30 stock. Some books that have tickers on the 'old' website, do not have them on the new one. It's very confusing.

>27 stumc: Interestingly, Hansel and Gretel has disappeared from the old limited editions home page. It's still there in search and sale though... Kama Sutra has a ticker at 402.

>28 folio_books: Just took a look on my mobile phone and the font size looked fine to me there, not different from my Windows pc. I'm guessing it might be a screen resolution related issue, as the 21.5" iMac has 4096 × 2304 pixels, way more than most desktop pcs (usually 1920x1080).

Edit for more info on the new website.

30TheHumbleOne
Aug 14, 2018, 6:57am Top

Hopelessly glichy. Slow as molasses in February. No wish list. Can't find a search facility unless those boxes on the left are supposed to be searches in which case they didn't work. Far too many fussy sections and subsections. Sort function frozen or broken after first use- I lost patience after a minute or two. When it did work it thought "A" was a sensible word to sort on. It isn't. Way too many huge pictures making for excessive scrolling. Teensy font on descriptions. I'd fire the web designers straight away and start again. And ideally I'd also fire the twit who drew up the site spec and write a whole new one before re-tendering. Other than that fine.

31folio_books
Aug 14, 2018, 7:47am Top

>29 Fierylunar: Just took a look on my mobile phone and the font size looked fine to me there

Thanks for checking, and reassuring to know. Now all they have to do is make it readable on my desktop. Well, that and the myriad other faults already described in this thread.

32treereader
Aug 14, 2018, 7:58am Top

Bugs are one thing but nothing is more disappointing or frustrating than coping with a website redesigned for optimal use on a cell phone. I might just migrate to the paper catalog if it isn't sensibly laid out for an actual computer monitor by the time it exits beta testing.

33boldface
Aug 14, 2018, 8:18am Top

Not impressed. I never use a phone if I've got access to my iPad or PC. The new site is claustrophobic - like looking at a series of extreme close-ups without being able to see the big picture.

Like Glenn (>28 folio_books:), I won't be in any hurry to change. The old site isn't perfect, but the new one is considerably worse for me. Perhaps they should consider keeping the old one in parallel for the over-60s!

34folio_books
Aug 14, 2018, 9:17am Top

>32 treereader: nothing is more disappointing or frustrating than coping with a website redesigned for optimal use on a cell phone.

This, I believe, is the first time I've encountered such a thing, but maybe that's because I keep surfing on my phone to an absolute minimum. I struggle to comprehend why people would do that other than if they don't have a desktop, laptop or tablet, or in an emergency when they are out of the house. Don't you need at least a half-decent keyboard? I know I do. Which leads me on to Jonathan:

>33 boldface: Perhaps they should consider keeping the old one in parallel for the over-60s!

Well you know how resistant to change us oldies are. I'd definitely vote for that!

35Jayked
Aug 14, 2018, 9:21am Top

Hm. There was no ticker on Gulliver when I checked.

36drasvola
Aug 14, 2018, 9:21am Top

I certainly wont be moving to the new website!

37RRCBS
Aug 14, 2018, 9:47am Top

I love the new website view, then realized I only ever use my phone, never use a pc or laptop for any personal stuff! But don’t like that the history doesn’t transfer.

38Bookworm59
Aug 14, 2018, 9:54am Top

>24 wcarter: Success! I got on, and used the voucher, and She-Wolves is mine at last! :-) It was a little klugey, as my dad would say, but it worked without too much drama. Thanks so much, wcarter.

39HermeticHermit
Aug 14, 2018, 11:16am Top

>24 wcarter:
Thank you!

40HermeticHermit
Aug 14, 2018, 11:23am Top

The LE Lovecraft has increased to $620USD on the new website

41NLNils
Aug 14, 2018, 12:17pm Top

Took a look on my laptop. I'm not uncomfortable with the new design, but it does feel slow to load. The different submenu's for author and illustrator are alphabetically listed by first name, which is impractable. As I don't use a VPN, I quite liked the option of being able to choose the region for the website. Now I could see the prices for the different countries for once, including shipping costs. I don't think that FS intended this to be a feature, Ha!

>23 wdripp: I decided to play it safe and copied my order history into a google doc.

I was wondering if you could export your order history, or if you copied the plain text? As the wishlist and order history are indeed very valuable information.

I didn't register on the new website, I'll first let them work out the kinks. I won't be ordering soon, so the voucher will be left untouched.

42Sorion
Aug 14, 2018, 1:21pm Top

The new website has fortunately warned me that there is low stock on The Illustrated Man. Only 1823 copies left!

43Pellias
Aug 14, 2018, 1:27pm Top

Wow. This new website robotics seems like a control freak .. i like the tickers though, and the search system would be good to have fixed. But as i have not seen the layout of the new model i will just observe you guys/gals.

44HuxleyTheCat
Aug 14, 2018, 1:37pm Top

>33 boldface: >34 folio_books: Roll that back to over-50s. My mobile phone is for making phone calls on, I use a desktop for e-commerce.

I had a look at the new site and I will not be using it until I'm forced to.

45Jayked
Aug 14, 2018, 1:55pm Top

I have a desktop, a laptop, and a smartphone, all relatively new, and I use the desktop as much as I can -- faster, safer and smarter. Since the net effect of aiming at the smartphone crowd is to increase the size of most images and print, old geezers are hardly likely to object much to the new format's readability. I don't like it because there's less information per page, so I'm constantly scrolling. Take heart if you're under 60. You don't suddenly lose vision at that birthday unless you're extremely unlucky. Reading glasses work, even the cheap drugstore variety.

46wdripp
Aug 14, 2018, 4:26pm Top

I just looked at the beta site on my desktop computer from work, which is running IE, and I was not able browse the fiction/non-fiction/children's sections very easily. When I clicked on them it would pull up subheadings for me to click on, but as soon as I moved the mouse off of the main heading the subheadings disappeared. I tried multiple times before I was fast enough to get something to open.

47folio_books
Aug 14, 2018, 4:28pm Top

>44 HuxleyTheCat: Roll that back to over-50s.

Ah, now I feel so much less decrepit :)

And, by the way, have you discovered a new use for mobile phones - making phone calls, eh?

>45 Jayked: Since the net effect of aiming at the smartphone crowd is to increase the size of most images and print, old geezers are hardly likely to object much to the new format's readability.

Yes, so you would think. But my (very limited) experience of the site is that the fonts on the product pages are too small to read comfortably on a Mac desktop. Go figure.

48c_schelle
Edited: Aug 22, 2018, 12:45pm Top

I finally managed to get the voucher code accepted. The trick seems to be to add it not directly in the basket, but during checkout in the Review & Payments phase. As I got my order confirmation it seems that almost 350 orders were made from the new website already.

I also noted, that they merged the separate Text, Illustrations and Binding reviews into one overall score of which I'm not a fan of.

>47 folio_books: I can see your point. I'm only on a Full HD Monitor and can read it quite, well, but I imagine on a Monitor with a higher pixel count that it could lead to a very small font. Comparing the new and the old website side by side I can't see much difference in the font size, but the font colour of the new website is only grey20 (#333) and not black.

Edit: I got a confirmation e-mail for my order from the new website. If I get a tracking number for my order I am way happier with the new website.

Edit 2: Amendment for the number of orders >67

49scratchpad
Aug 15, 2018, 7:31am Top

Apart from the long overdue PayPal facility there is nothing for me in the new website. Maybe when it is bug free? Until then I’ll steer clear.

50c_schelle
Aug 15, 2018, 7:59am Top

>49 scratchpad: After realizing from my eBay buys that PayPal has very high (>3 folio_books:%) fee for currency exchange (GBP to EUR), I always use my creditcard where I only pay 1.75%. For anybody not paying in the currency stated on the website, i.e. ROW, this option may be useful sometimes, but can get quite expensive.

51podaniel
Aug 15, 2018, 8:00am Top

I am in the USA and this might help others experiencing my glitch--my FS invitation to the new website sent me to the UK version and even when I clicked on the link for the USA site I still wound up on the UK version. So, in the web address, I changed "UK" to "USA" and, presto, I was in the USA version and able to change my password (and use my voucher code).

52InVitrio
Edited: Aug 15, 2018, 3:46pm Top

One thing that might be useful: sorting books by date added. So you can check the most recent collections.

One very useful thing to consider: Paypal Checkout. If you're buying books worth more than £140, you might get PayPal Credit - interest-free 4 month instalments.

ETA: there is a stock checker on some of the "regular" books as well. The new Pirates one is down to its last 1,085 copies...that suggests it's as much a limited edition as a limited edition.

53folio_books
Aug 15, 2018, 4:30pm Top

>52 InVitrio: Paypal Checkout. If you're buying books worth more than £140, you might get PayPal Credit - interest-free 4 month instalments.

That's a very good point.

54treereader
Aug 15, 2018, 5:22pm Top

>52 InVitrio: "that suggests it's as much a limited edition as a limited edition."

Almost. They can still print more of a regular edition when it runs out.

55InVitrio
Aug 15, 2018, 6:30pm Top

True, although there is no guarantee - c.f. Paradiso, the later Aubrey-Maturins...

56kdweber
Aug 15, 2018, 7:09pm Top

>51 podaniel: I got onto the US version but was sent to the UK version the first time I clicked a link. Still too buggy for me to use.

57Forthwith
Aug 15, 2018, 8:29pm Top

I have three books in the basket but it still locks up when trying to Checkout. When I tried the "old" website, it is working but does not allow the Discount Code.

Quite an interesting promotion!

58c_schelle
Aug 16, 2018, 4:07am Top

My order through the new website is now also in my account on the old website.

59Pellias
Aug 16, 2018, 6:01am Top

Does the new website conflict the order history still?

60c_schelle
Aug 16, 2018, 7:29am Top

>59 Pellias: I'm not sure what you mean. The order history is not yet on the new page. I can only see the one order from the new site there, but I can see my order from the new page on the old page.

61Pellias
Aug 16, 2018, 7:45am Top

>60 c_schelle: `but I can see my order from the new page on the old page`. That`s what i mean. Thank you C.

I have still not recieved this mail.

62folio_books
Aug 16, 2018, 9:30am Top

>62 folio_books: I have still not recieved this mail.

Me neither. The question is, do I care? (In the meantime Warwick's links work for me).

63Pellias
Aug 16, 2018, 12:35pm Top

>62 folio_books: I speak to myself also Glenn, it works best for me.

I don`t care very much about the new site, like in say, daah, but, it would be nice, to see something new, you know, let loose a little, like just, whattever (playing with chewing gum) :)

I am also curious about what >52 InVitrio: mentioned `One very useful thing to consider: Paypal Checkout. If you're buying books worth more than £140, you might get PayPal Credit - interest-free 4 month instalments` .. and tickers

64Cat_of_Ulthar
Aug 16, 2018, 2:51pm Top

>62 folio_books:
enter the mobius spiral, see you on the other side.
oh, hold on ...

The new site seems a little clunky so far. Things dance about on the page and never seem to settle. Sometimes it jumps back to a page I thought I had left. Granted, my computer is a little elderly but I don't find these things happening quite so much on other sites.

65stumc
Aug 16, 2018, 3:31pm Top

there is a disconnect between LE ticker numbers on the old site and the new site, numbers of Japan, Cthulu and Dukes Children hand bound vary quite wildly between the two sites. i presume the new site is more accurate

66folio_books
Aug 22, 2018, 10:52am Top

The email invitation to peruse the new website arrived this morning: "As one of our best customers, we'd like you to be first to visit it." Great. I'm the first, apart from the several hundred who've already placed an order (>48 c_schelle: ). Nothing to spend the £10 voucher on (Tuesday 28th August is the new date) so I'm in no rush. But I thought I'd give them a ring since I haven't spoken with them in ages. The gentleman I spoke with (and a gentleman he is) was able to reassure me that even if I followed all the instructions and transferred my account to the new site I'd still be able to access the old site (and the valuable information it contains) using my old/current login details. So should the right time present itself at least I'll have fewer qualms about making the Big Leap. The gentleman went as far as to say that Customer Services staff are also finding problems with the site so maybe, just maybe, there's a chance the glitches will be fixed sooner rather than later.

For my feedback on the site I think I'll just refer the Mole to this thread.

67c_schelle
Aug 22, 2018, 12:44pm Top

>66 folio_books: I have to amend my post >48 c_schelle:. It seems I have made order number 340 on the new website, but on the old website the order number only increased by 80 between 10th and 15th of August (and I got the e-mail abou the new website on the 13th). It seems there weren't that many people making orders on the new site. One thing that seems to have improved is that I got an order confirmation via e-mail and also a tracking number for the book, which I never got before.

Is it the same voucher again? Perhaps someone who didn't get the e-mail could make use of it. I should stay abstinent for some time as I already got two LEs and some regular editions this month and I just bought a really nice whisky for my collection.

68folio_books
Aug 22, 2018, 2:55pm Top

>67 c_schelle: Is it the same voucher again?

Yes, indeed : JWEB2P, if anyone wishes to make use of it, expiring noon on Tuesday 28 August.

69NiecyG
Aug 22, 2018, 3:42pm Top

So I tried the new site and it was driving me crazy!! I reset my password and selected three books to buy with the voucher. Then clicked to go to checkout and it asked me to log in again which I did. Once that happened my basket was empty so I added books again went to check out and each book was doubled and no delete button. I had to go back to view basket and delete the duplicates, when I clicked on go to checkout I was logged out and told to rest password...and so it went again and again...thankfully we can still use the old site for the moment, the voucher is not worth the major irritation :)

70kcshankd
Aug 28, 2018, 11:27am Top

I placed an order on the new page using my voucher. I found one of the books I've been hankering had a significant price difference (in the customer's favor) on the new page - not sure if it is intentional or not.

71kronnevik
Aug 28, 2018, 8:20pm Top

>70 kcshankd: Were you on the UK or US site? I took advantage of a mis-price on an LE when the beta site was launched; someone forgot to change the GBP price to USD and I saved $200 as a result. Needless to say, it was quickly corrected.

72dfmorgan
Edited: Aug 29, 2018, 4:46am Top

and it is live, at least for me a UK customer.

73Levin40
Aug 29, 2018, 4:47am Top

The new site seems to have officially gone live now and the old one replaced. My bookmark for the old site takes me straight to the new one. Would be interested to know if anyone can still access the old site.

74folio_books
Aug 29, 2018, 5:12am Top

>73 Levin40:

Unfortunately this coincides with problems on the new site, which now doesn't recognise my new password. I rang them and they have confirmed there are technical issues with the new site. I'm glad I don't have any last minute LE sale orders to place. Japan is unlikely to sell out this time around, I think.

75SF-72
Aug 29, 2018, 5:39am Top

Thanks for the warning. It still looks like the old site to me and I took care to save my wishlist and order history on my PC.

It made me rather nostalgic to look through my orders since I became a member in 2012. I used to order far more frequently because with the old shipping fee system it still paid off to buy a book or two on their own (while box sets were rather expensive compared to later), and I definitely miss the discounts for newly published titles. Apart from limited editions, I haven't bought any books straight away when they were published since that was abolished. As a result, I find that there are titles which I would have bought upon publication with a discount in the past, but after some months' wait I can do without them after all, or would only buy them if I can get them during a sale or second hand. I miss that, and things will only get worse when customs issues are added to it all after Brexit. With a per volume fee, there are a lot of books that would still pass through customs free of charge (and lots of other unpleasantness), but not the way things are handled these days.

76Pellias
Aug 29, 2018, 6:12am Top

Aiai. Order history seems to have disappeared.

Now it seems i have to give them a lot (a lot!) of extra work: `If you require details of any order made prior to this date, please contact customerservice@foliosociety.com`

I am not a fan of the new site as of yet (i am too nostalgic a person), but with time i will probably get used to it. I have to. Bugs and all will probably be fixed, but i will miss the old skin.

If they could use the old skin, and fix that properly that would be best for me

Anyway. Congratulations with a new skin FS, we all must shed skin to evolve probably. There is probably a reason for it not known to me.

77wcarter
Aug 29, 2018, 6:17am Top

Well, when I click on the old site in Australia I am not redirected but get "Error 503 Service Unavailable".
If this persists, a lot of links in the FSD wiki will need to be changed - Bah Humbug!!!

78Pellias
Aug 29, 2018, 6:21am Top

1: Is it me or does the new site come up with (old) reviews of books that were not visible before?

2: Now as the clock is ticking and the LE sale are soon to end, they need to have the limitation tickers in order

79treereader
Aug 29, 2018, 6:35am Top

Progress at all costs!

80Fierylunar
Aug 29, 2018, 6:58am Top

Ok, I have some weirdness to report. I normally use the Opera web browser. Curiously, this still sends me to the old FS page (as does betatest.foliosociety.com now, by the way). At first I thought this was due to me being a ROW customer, but that would be strange, seeing that AU (>77 wcarter:) also has the new site. Then I opened Microsoft Edge (my backup browser) and was sent to the new homepage.

Anyone else able to confirm this behaviour? If so, you can still reach your old account and order history in the Opera web browser.

81c_schelle
Aug 29, 2018, 8:02am Top

>80 Fierylunar: I'm using Firefox and Chrome as backup and I see the old website and see my old account with the order history. When I enter the betatest address I get Error 503 as >77 wcarter: describes in his post. Changing my region to UK from ROW doesn't change anything.

82SF-72
Aug 29, 2018, 8:33am Top

I'm also using Firefox and getting the old website, thank goodness.

83NiecyG
Edited: Aug 29, 2018, 8:57am Top

I am also directed to the new website now, although when I try to log in with new details (used the beta) it just reloads the home page, an annoying glitch soon to be addressed I hope. Edited: So repeated attempts and clicking on log in from different pages seems to have worked.

84folio_books
Aug 29, 2018, 9:49am Top

I've just found out that "wishlist" on the new site refers to current Folios in print, as opposed to titles you'd like to see. You have to identify the book in question on the site, then click an icon to add it to your "wishlist". This is progress, apparently.

85wdripp
Aug 29, 2018, 10:17am Top

I am using Chrome and get the new site, which is the UK version (although a pop up recommends I switch to USA). I haven't created a new login yet. I did eventually get the email for the beta site with the discount code, but didn't use it.

86overthemoon
Edited: Aug 29, 2018, 10:51am Top

well, what a palaver. On the UK site I was told to go to ROW, where I had to re-set my password, which I did, but it still won't let me in.
The message says that either I haven't logged in correctly or my account has been disabled. I've logged in with my email address, which was recognized as they sent the "reset password" link to it...
Maybe it's just the ROW site that isn't working yet?

87folio_books
Aug 29, 2018, 10:48am Top

>77 wcarter: If this persists, a lot of links in the FSD wiki will need to be changed - Bah Humbug!!!

They're saying it should be fixed now, Warwick. Fingers crossed.

88overthemoon
Aug 29, 2018, 10:49am Top

Graphically speaking, I find the text too small and too pale.

89Pellias
Aug 29, 2018, 11:00am Top

>87 folio_books: Eyes crossed are apparently the new thing i just learned.

90Fierylunar
Aug 29, 2018, 11:34am Top

I am now unable to go back to the old website, maybe because I closed my browser? Ah well, it was fun while it lasted, 4 more hours of nostalgia.

91kcshankd
Edited: Aug 29, 2018, 12:58pm Top

>71 kronnevik:

In USA, and I believe you are correct. The price is now updated.

92SF-72
Aug 29, 2018, 1:43pm Top

Am I glad I secured it all this morning - now it's the new website for me, too without past orders or wishlist.

I must say I preferred the old one visually: Too many large pictures, which leaves too little room to view more than one line of books at a time, and I prefer scrolling down without having to move left to right all the time because there are three in a row. The search function works really well, though, and I just saw the first stock counter on a non-limited edition, which is useful.

93wcarter
Aug 29, 2018, 9:15pm Top

All sorts of interesting quirks on the new site in Australia.
- I have requested a password reset as the new site did not recognise my old one, but after five hours have had no reply, possibly because it is outside business hours.
- My bookmarked FS website kept giving the 503 error message, but when searched for in Google, could access the new site.
- I was immediately directed to the Australian site rather than the UK when I entered the new site, but after visiting the Blogs page and returned to the Home page, I was back in the UK site, and stayed there when browsing.
- I find the gold medallions on tyhe LEs an annoying distraction.
- Disappointed that you cannot peruse the entire collection without choosing fiction/non-fiction/children/LE as there is overlap between some of these categories.
Hopefully I will receive my new log in details later today and can then see what else is peculiar or different.

94HuxleyTheCat
Aug 30, 2018, 3:59am Top

We recently installed a major new IT system in work, which it was my responsibility to 'sell' to my colleagues. Amidst all the grumbles about the pending disruption, I said to them imagine your favourite supermarket reopening after a refit; it will take you a couple of visits to get used to the new layout, but once you do, you will appreciate the new bakery and the expanded wine section. Two months on, and everyone is very content with our new toys. Somehow, I don't think I'll be as content with the new Folio website. Is it just me, or are others finding it to be almost unnavigable at times, with multiple clicks required to register anything beyond those incredibly annoying floating banners? I had a look in work yesterday and last evening at home, and on both systems if I had been a new customer visiting for the first time (rather than an old codger who knows Folios stock very well) I would have very rapidly departed.

I hate to think what Folio paid for this mess, but I doubt very much that the 'developer' has ever heard of Jakob Nielsen. Give an average school child a couple of hours and a copy of Weebly and they could have come up with something more fit for purpose.

95wcarter
Edited: Aug 30, 2018, 6:30am Top

Well, I found out why I did not receive a new password when I asked for a password reset. The FS have been using an email address that I have not used for 20 years, but when I stopped using it, I mirrored it to my new email address and forgot all about it. I have been a FS member/customer for far too long (since 1992). I can now access the new site.
Great pity that all my wish list and order history have disappeared. I am surprised that this could not be migrated to the new site somehow.
The Home option is missing from the list of options on the banner, but clicking on the Folio Society name takes you there.
I am still taken to the UK site if I access the Blogs page then return to the books, but now I get a pop-up asking me to use the Australian site, but if I decline this, i can still see the UK site and prices, which is very useful for price comparison and detecting any price gouging. If I try to purchase a book through the UK site though, it states that my login is invalid and i can proceed no further, so still have to order via the Australian site.
Australian GST is added during checkout, and is not included in the advertised price, something that is illegal for an Australian company.
Deleting an item from the shopping cart is slightly more difficult as you have to click on a subtle X rather than a delete button.
The Gifts button takes you to a random selection of 209 books that are no more gift books than any others.
I find the gold medallions on all the LE book sites very annoying and distracting. They should be removed.
None of the out-of-print LEs are shown, which is a pity. It would show purchasers that they do disappear, and enable owners to obtain more information about their books.
The low stock counter has disappeared from some LEs (eg. Troilus and Crysede, 1001 Nights).
I guess we will all get used to it in due course, and hopefully the FS will tweak the shortcomings we point out here.

96DrJohnD
Aug 30, 2018, 6:43am Top

Browsing the non-fiction titles on the site - they seem to have mingled Folio editions with other publishers they carry such as Phaidon. Not a good idea.

97c_schelle
Aug 30, 2018, 7:17am Top

>96 DrJohnD: That was one of my complaints I sent to the e-mail address provided with the beta-version e-mail from FS. You can chose only to see other publishers, but not FS. The other filter options are also suboptimal.

98wdripp
Aug 30, 2018, 10:30am Top

>94 HuxleyTheCat: I have been having the same issue with needing multiple clicks to select from the pull down menus under the banners. And I also dislike the filtering options, and the inability to just see everything.

I would like the large sized book icons, but on my home and work computer the pictures don't display clearly until you've clicked on the work.

I was curious as to which of the seasonal anthologies were already in print prior to the new releases, and searched for 'anthology'. Only the Winter anthology came up (along with a couple of unrelated works). If I searched for 'summer' I could find the Summer anthology as well, although the title displays as 'Summer', rather than 'Summer: A Folio Anthology', presumably why it wasn't found in the anthology search.

99NLNils
Aug 30, 2018, 10:37am Top

Just took the time to go over the new website and renew my wishlist. I don't have many problems with it on my laptop to be fair. The non-migration of order history and wishlist is not well thought out, certainly for longtime customers and even for me, a customer of two and a half years. I do like the search filters which you can apply, for example author or illustrator, or other. The search function works well for me. If I select to show all the books at once in the chosen category, it's a slight attack on my computer hardware and it takes a bit to load all the pictures of the books. >96 DrJohnD: remarked on the non-folio titles mixed in with the FS productions. This is taken too far in non-fiction, as further down you have to search for the FS books between the other publisher books. Not good. And for the uninformed customer a potential minefield and source of disappointment when they inadvertently order such a book. I'm excited for the new Autumn collection and curious how they will show the new books on the new website.

100owf_117
Aug 30, 2018, 11:36am Top

It looks like all of the "limited stock" counters that were there when the site was still in its testing phase have disappeared. That's disappointing. Back to the old guessing game, and hoping the books on my wishlist don't suddenly go out of print before I have a chance to get them.

101SF-72
Aug 30, 2018, 12:35pm Top

>100 owf_117:

That's a shame - those would have been a real improvement.

102elladan0891
Aug 30, 2018, 5:46pm Top

Wow, so they went live with the raw, half-baked beta, just a few days after sending an email soliciting feedback in exchange for a discount (I got mine on the 22nd)???? Nuts, absolutely NUTS. You hear, mole? All the money spent on soliciting feedback wasted, website not only buggy and poorly thought out in places, but slow as... a mole? Are they freaking serious? Pathetic show, mole. PATHETIC. For shame.

103ProbisPateo
Edited: Aug 30, 2018, 6:06pm Top

Yeah I wasn't impressed with them going so quickly "all in" with the new site.

I asked about whether the order history from the old site would find its way over and the question was politely evaded. There's an order still travelling to me with no record that I can see because it was placed using the old site.

Also, when I tried to re-build my wish list some titles were hard to find. For instance Midnight Folk didn't show up with the rest of the Children's books (I couldn't remember the title haha).

104Comatoes
Aug 31, 2018, 12:00am Top

I like the new website, especially the wishlist. I hope they allow more ways to categorize by author and genre. The old website was dated, ugly and I'm glad it's gone. I see potential in the new website, better organization, SEO and better all around. I like innovation and new things, so looking forward to how everything will go with this new direction.

105overthemoon
Aug 31, 2018, 3:01am Top

Finally got into my account after resetting the password three times; I find it confusing that you can only do an author search or a category when you are in the right "department" (fiction, children's...) on the top menu bar but I suppose I'll get used to it.

106Fierylunar
Aug 31, 2018, 3:40am Top

I was surprised to find my old account still working on the new site. Curiously, in the preference center there appears to be either a bug or a piece of stubborn software: I only wanted Folio to contact me via post and email, yet when I clicked save email's tick was removed, while the options for phone and Folio's trusted partners were enabled. I had to re-apply the ticks the way I wanted them 3 times before it actually worked...

Also, I'm glad to see they actually added the option for last names of more than one word. My family name preposition is finally added to my last name instead of my given name. This has annoyed me ever since I became a customer 4 years back.

107Levin40
Aug 31, 2018, 6:29am Top

>105 overthemoon: I find it confusing that you can only do an author search or a category when you are in the right "department" (fiction, children's...) on the top menu bar but I suppose I'll get used to it.

You can click the search icon in the top right to search the entire collection.

108overthemoon
Aug 31, 2018, 9:11am Top

>107 Levin40: so you can, and it works well! thank you.

109kristinemoore
Aug 31, 2018, 9:27am Top

I've had to reset my password every time I try to log in to the new website (US site)...

110overthemoon
Aug 31, 2018, 9:41am Top

There's no way I can get in on my phone, it is refusing my password, re-set or otherwise, and keeps flipping back to my former log-in name which was a lot shorter than my e-mail address.

111overthemoon
Aug 31, 2018, 9:48am Top

I did a search for We and it came up with 47 books, the real We appearing at the beginning if I sorted by Product name, z to a. I can understand it finding jewellery, HG Wells, Camberwell and Weird Stories, but many of them had no combination of we in title, author or illustrator.

112Willoyd
Edited: Aug 31, 2018, 4:01pm Top

This new website is awful. I can't believe they went live so quickly. Clumsy filtering (constantly taking me back to the banner, which is far too large and requiring irritating and unnecessary extra scrolling and opening of drop-downs), no wishlist transferred, no previous orders transferred, far too much white space forcing even more scrolling, ridiculously small font sizes, can't filter out non-Folio stock, etc etc etc. I know it's all been said before, but a good amateur would have done better.

113sdawson
Edited: Sep 2, 2018, 11:37am Top

Wow,

As a software developer myself (for 30 years), I have to say there is no way our customers would have allowed this change over.

The US site does not function properly, in that when I click the 'menu' on the top left of the page, and then select 'childrens' for instance -- nothing happens, I am not brought to this department. I tried with three browser on my iPad (Safari, Chrome, Firefox). Then I tried this on the UK site, and it does work there! One can see that it simply adds a /children to the end of the address. So I went back to my US site, and manually added /childrens and was brought to the proper page. But the page does not do so as it was designed.

Any tester of this page could see this within the first 30 seconds of testing the page. Perhaps, it works on PC's or Mac's, but it needs to be tested across the spectrum of devices.

I agree with those who say that the pictures take up far too much space, forcing lots of clicks and navigating. Seems like a design preference on the part of the software developers, but I do not like it.

However, the absolute worst part of the change over is as others have mentioned -- not being able to see past orders. In my case, this spans many, many, many years. I used this feature, and to take it away for whatever reason is a huge disservice to their customers. Believe me as a programmer myself, it would absolutely have been possible to carry this data forward. To choose not to do so, underscores a decision which does not put customers first. This decision leads to speculation --- does FS wish to make it difficult to compare curent prices to past prices perhaps?

First they dissolve the notion of membership. Second, they roll out a not-read-for-primetime web site, limiting access to data. FS still produces beautifuly books, but something is very wrong with the current management decisions with respect to their customers.

114drasvola
Sep 2, 2018, 12:01pm Top

I have requested a listing of all my previous orders. There is a link to do so in the new website. Let's see what happens.

115treereader
Sep 2, 2018, 12:20pm Top

>114 drasvola:
Wow. That means it's completely manual, which just adds to >113 sdawson: spot on assessment.

116Willoyd
Sep 2, 2018, 6:28pm Top

>114 drasvola:
Where is that please? Is it the email address to contact for details of any specific order?

117cu29640
Edited: Sep 2, 2018, 11:43pm Top

Its 2018...can they not bring the order history to the new website like Easton Press does? Also no mention of our previous Customer Codes. I wonder if the website is even linked to the customer system. I hate that...any time you place an order on the website it will change your name format on the order system.

118NotDownInAnyMap
Sep 3, 2018, 12:04am Top

I'm just hoping the new website can handle the increase in traffic and orders on the 5th.

119drasvola
Sep 3, 2018, 1:03am Top

>116 Willoyd:

I used My Account, Orders, where there is a link to Customer Service. Hope that works.

120ProbisPateo
Edited: Sep 3, 2018, 1:21am Top

I find myself getting logged out without notice. To the extent that I, for example cannot choose "medieval & renaissance" from the non-fiction menu because I will be logged out immediately. This of course prevents me from making a purchase or adding to my wish list anything from that menu. If I click on a particular title to try again, I'll find that I'v been forced back to the UK site and I'm asked to go to the Canadian site to log in - and repeat - I spent many minutes going in circles. Much needs to be fixed as s.dawson said.

BTW drasvola, I liked your remarks on Finnegans Wake back when it first came out, but haven't been able to find your thoughts on the Ulysses fine ed. Off-topic, sorry.

121SimB
Sep 3, 2018, 4:35am Top

Definitely not ready for prime time. I'm in Australia. There is an Australian site variant, but when choosing a submenu from the drop down menu which you get when you hover over say
"FICTION" the items link back to the UK site (and GBP prices). You can then get the AUD price by going to the bottom of the page and choosing Australia as your region. I haven't tried to login with my user creds. Will wait until some running repairs have been made.

122wcarter
Edited: Sep 3, 2018, 7:49am Top

I miss not being able to casually browse the entire book catalogue, but I think I have found a way to do so.
In search, enter the letter “A” and it brings up 485 titles, presumably every title with the letter A in it. The order appears to be totally random.
A search using “E” is even more successful, bringing up 495 titles (including “We” presumably).
Site needs a LOT of improvement to make it as user friendly as the old one.

123Andrew14
Sep 3, 2018, 8:08am Top

When I try to log in (from Germany), I am asked to use the "ROW" site entrance: www.foliosociety.com/row
This automatically makes all the books more expensive by 10% (e.g "American Gods" is no longer £ 75, but £ 82.50).
Should this dubious feature remain, I won't be buying anymore.
Does maybe anyone else - from other countries - have that problem?

124Jayked
Sep 3, 2018, 8:29am Top

>123 Andrew14:
Everybody from Australia, Canada and the USA is treated to a fat surcharge, but shown in dollars so that it's not instantly identifiable.

125David_Mauduit
Edited: Sep 3, 2018, 8:34am Top

>123 Andrew14:
Same thing for me from Belgium!

126afje96
Sep 3, 2018, 9:10am Top

>123 Andrew14:
Same here from the Netherlands! This is just the most disappointing and quite honestly infuriating thing for me personally. I mean the book is the same, the posting charges are already higher so why on earth do we need to pay more for exactly the same. Madness!

127c_schelle
Sep 3, 2018, 9:32am Top

>123 Andrew14: >125 David_Mauduit: it seems ROW doesn't get the british prices anymore. There is also an increase in the shipping price to £19.99 (previously £17.5). The searchbar preview and the menu still show the UK prices, even if I choose ROW.

I don't really understand why there is such a big price difference between the regions. If the only difference is the shipping cost that is offset by higher book prices then they could just charge more for shipping. They also could let everybody pay in GBP and wouldn't have to worry about fluctuating exchange rates (I have to pay an exchange rate, but that is still less than the 10% or so they increased the prices for ROW).

128cwl
Sep 3, 2018, 9:35am Top

A poorly-designed website - it crashed while browsing for me, very slow and a huge amount of unnecessary scrolling to even see the books below the pointless banners, never mind the games with account logins - and now premium markups for those outside the UK? Ms Reader's Digest is certainly leaving her mark on the business ... or stain, as it currently appears.

129Jason461
Sep 3, 2018, 9:44am Top

I can't even log in yet. This is a disaster of a website.

130treereader
Sep 3, 2018, 11:26am Top

Everyone:

If you want Folio Society to get their act together and fix the new website, then don't use it. When the Fall collection is released on Wednesday, don't order through the website. Call your order in or wait for the paper brochure to be mailed and mail back your order. They'll get the point.

131alvaret
Sep 3, 2018, 11:38am Top

>127 c_schelle: Well that's disappointing. I was looking forward to ordering some backlist titles with the new release but right now I don't feel like buying anything from FS. Perhaps I'll make a small order, maybe...

132Pellias
Sep 3, 2018, 11:41am Top

I requested my past orders yesterday, and got them all now in a xl document. So that went fine .. it also calculates naturally (since it`s xl) how much has been spent ..i just say, wow ..

133overthemoon
Sep 3, 2018, 11:46am Top

>123 Andrew14: There are books I really want but couldn't afford at £75. Now they are nearly £83, I shall definitely not be ordering them. Different prices for different parts of the world? that is ludicrous.

134SF-72
Edited: Sep 3, 2018, 12:18pm Top

I can't believe it! 10% more for the exact same book and despite ever increasing shipping fees? I'd planned to make one more big purchase before Brexit, but I'll definitely be thinking hard about that under these new conditions. There's no justification whatsoever that I can see, and it's brand new - the prices were still the same as in the UK when I looked at my wish list yesterday.

Just to give an example: A list by Royal Mail states that they charge £2.030 per kilo for delivery to Germany priority. With their current shipping fees, FS can already cover almost 10 kg of books. So how is it justified to add a 10% surcharge on books if that's supposed to cover shipping?

135Willoyd
Sep 3, 2018, 12:05pm Top

>132 Pellias:
Same for me - requested last night, response and spreadsheet this afternoon. All credit to the staff concerned - excellent customer service.

(I haven't dared do the adding!).

136boldface
Sep 3, 2018, 12:17pm Top

>132 Pellias:
>135 Willoyd:

I very much want my old orders information so I just clicked on the new Readers Digest Fantasy Island Folio Society website, only to find it has lost my new password details. Not only that. It informs me on a pop-up that I'm looking at the Australia site and recommends I change to the UK one. What the *%^# is going on?

137NLNils
Sep 3, 2018, 12:27pm Top

I did a fast comparison (with American Gods) of the prices now charged on the different sites:

UK= £75 + £4.99 (shipping) Total=£79.99
ROW= £82.95 + £13.50 Total=£96.45
US= $115 + $11 Total=$126/£97.83
CAN= $150 + $16 Total=$166/£98.43
AUS= $170 + $22 Total=$192/£107.55

138Pellias
Sep 3, 2018, 12:37pm Top

>135 Willoyd: >136 boldface: It has gone back and forth with me to. I am advised to use the US site, and Australian, etc .. but, UK are just across the pond for me really, so would be a natural choice. Some Brexit going on maybe on my behalf? I have no idea. From what i know UK is Norways biggest trading partner. On your behalf, that is a weird one, and it will probably fix itself someday. They should have waited and perfected this model as it is high(enough) with bugs, or in other words not close to perfection yet

I did like the Exel sheet though, therefore past orders were not a problem at all.

The "user friendliness" of the new site will hopefully be bettered, i do hope they make it more cozy, the skin is a little too metallic for my taste

>137 NLNils: Cool!

139Fierylunar
Sep 3, 2018, 12:48pm Top

>137 NLNils: if shipping is part of the price hike, it makes me ask the question: why am I paying the same price for books and shipping in The Netherlands (other side of the pond) as someone in New Zealand (other side of the world)? I'm seriously considering a yearly holiday to a UK holiday home that allows shipping for guests, or just not ordering at all. There are UK addresses further away from London than the Netherlands for crying out loud...

140folio_books
Sep 3, 2018, 12:50pm Top

>137 NLNils:

Ridiculous. There's no excuse. Add the naked profiteering to the unmitigated disaster that is the website. They seem to be going out of their way to repel customers.

141InVitrio
Sep 3, 2018, 1:04pm Top

It's probably a disguised exchange rate/shipping thing. Swings and roundabouts.

142Jayked
Sep 3, 2018, 1:05pm Top

>137 NLNils:
Canadians and Australians are also taxed by FS, 5% for Canadians on everything including postage. I routinely do the comparison for each book, because it's not always the roughly 25% markup shown for American Gods. For higher-priced offerings, especially LEs, it's often more. Welcome, ROW, to the brotherhood of the gouged.

143Jayked
Sep 3, 2018, 1:12pm Top

>141 InVitrio:
No swings in Canada. We've been consistently heavily overcharged for several years now. There may well be an attempt to cover high postal rates in the price, though none of the other UK publishers from whom I order has exorbitant postage rates, and all allow purchase in sterling.

144alvaret
Sep 3, 2018, 1:15pm Top

>142 Jayked: For some reason the price discrimination didn't bother me as much when I wasn't suffering from it myself...
Although at least I get to plan what to do with the money I save by decreasing my FS order. I'm thinking more titles from Peirene Press, not as fancy but the content is usually brilliant.

145overthemoon
Sep 3, 2018, 1:20pm Top

I wish the new site could remember my new login details; it always reverts to my original one and I have to retype everything every time. And as others have mentioned, if I go to News and blogs or other pages, it takes me back to the UK site and then tells me I should be in ROW and I have to start all over again. Seems to me they are making themselves a lot of work. One site for everyone, same price for everyone; different postal charges, I can understand.
And they'll probably have to recalculate everything all over again when Brexit happens.

146fp13
Sep 3, 2018, 1:24pm Top

Just compared the prices for the last LE I bought, seems I paid around 100$ more in the US as I would pay at UK, shipping aside. Kind of unfair. Considering to ignore the Sept 5th news, hopefully nothing irresistible.

147Levin40
Sep 3, 2018, 2:01pm Top

What the hell are they playing at?! This is deeply, deeply disappointing and a huge slap in the face for many customers. I understand that those in the US/Canada/Australia have been experiencing this for years, although in those cases they could at least attempt to explain away the markup under the cover of exchange rates. But this - charging different sterling amounts to customers depending on where they live - is taking it to a whole new level. What on earth is the justification? They could hardly have come up with a policy more likely to alienate and repel customers if they'd tried. I will certainly be thinking very carefully about future Folio purchases in light of this. And I have to agree with >145 overthemoon:. What is the point of all these shenanigans? Just charge everyone in sterling and differentiate on postage costs. Not sure I even understand their 'ROW' category in any case, lumping postage to France into the same category as, say, Tahiti. Makes no sense.

At least all this might perhaps explain their rush to roll out the fankly unfinished website, even after asking for and completely ignoring feedback on the beta from their 'best customers'. They presumably needed to use the update as cover for their sneaky ROW and P&P price increases before the September collection is released.

148boldface
Sep 3, 2018, 2:07pm Top

SCENARIO 1 - FS 2018

It was just another day at Folio Towers. Jo Hannah (affectionately known to the staff as Mrs Readers Digest) put down the small practice volume which she had spent all morning - again - trying to fit into its slipcase, and sighed for the umpteenth time. "It's no good! I'll never get the hang of it. Why, oh why didn't I stay in fish fingers? So many units in a box - surely it's the same with books?

Her mind wandered back to the old days. She remembered how she'd had the Time of her Life at Warhol's Soups and how, as a consequence of that experience, she had been able to revitalise the Condensed Book concept at Readers Digest. . . .

Suddenly, there was a whoosh and a thud and a pigeon landed in her in-tray. After a bit of a struggle she located the message strapped to its leg. Her hand turned instinctively to the Refocussing Presentation she'd been working on between slipcases and put a red line through the bit about Folio being at the forefront of technology. (It had certainly sounded good at the time.) She soon had the small scrap of paper unrolled before her. She looked at the name at the top. It was from her Head of Customer Services:

"N. EVERT OOMUCH-TRUBBEL. HEAD OF CUSTOMER SERVICES
Must speak urgently. C3-economic-category-consumer E. Sawyer-Cumming complains orders not being received in Brazil."

Jo Hannah hastily scrawled "Come to my office immediately" on the back and picked up a small cylinder. She popped the message inside and pushed the small unit gently into the Dyson. With a loud whoosh it was sucked through the hose which went up from the contraption and disappeared through the wall to Customer Services. Instinctively, she reached for her presentation and inserted "Folio constantly strives to innovate" above the bit she'd crossed out previously.

Ten minutes passed as she wrestled with the now rather tatty slipcase.

Suddenly, she was aware of a muffled cough and the door flew open, revealing the Head of Customer Services himself on the threshold.

"Oh bugger!" she exclaimed and both book and slipcase fell from her fumbling fingers and bounced on the desk. She writhed in irritation. "Why the hell do we pedal on with these useless bits of cardboard?"

"W-Well," stammered her visitor, "the customers seem to like them. . . ."

She turned to face him. "Oh p-lease, Neil!"

Dropping to his knees instantly, Neil wasted no more time coming to the point. "About this Brazil business . Some nut, I mean customer . . ."

"Of course," she interrupted. "But remind me, where actually is Brazil?" She got up and walked over to the large coloured map on the wall.

Neil called after her, "It's in R-O-W."

She'd never been a details person. She waved her hand vaguely across the map.

Neil got up and strode towards her. "Yes, it's in that fuzzy grey area round the edges, marked BREXIT UNCERTAINTY - DON'T EVALUATE, JUST RAISE THE PRICES."

"You mean where it says 'BUBBLEWRAP OPTIONAL. PUT ALL WHITE BAGS THROUGH CENTRIFUGE BEFORE SENDING'?

"No, no!! That's USA!"

Then it must be all this part marked 'POSTAL CHARGES NO LIMIT'.

"You've got it! Look, I really feel we ought to pull out all the stops on this one. Why don't we get a special courier to . . . ."

"Wait a minute," said Jo Hannah, returning to her desk. "We can't waste that kind of money on R-O-Ws."

But the words died on her lips as an ear-splitting cracking noise in the ceiling heralded a terrific crash followed by a tremendous thud.

When the dust began to clear, she was surprised to find herself sharing a desk with young Boffin of Technical Development, uncharacteristically upside down and blinking at her in stunned disbelief through the pother.

"Where? Wh-what?" he spluttered. "I j-just c-c-clicked on FAQ and the whole damned system . . . it just blew up!"

Mrs Readers Digest sat up in her chair and stiffened her sinews.

"Nonsense!" she screamed. "I refuse to be defeated, do you hear!!!??? My master plan is invincible!! . . . . . She began to sob and added, inconsequentially, "There will be an LE SALE next year, there will, there will!!"

A sudden silence descended and Boffin tried to remember where he'd put the old website.

Jo Hannah tentatively located the remnants of the discarded slipcase and felt, through her tears, for the book. She pulled herself together. "Now! Where was I?"

Neil turned on his heel and left the room. He vaguely caught her last words as she renewed the struggle.

"Did she say, 'Why can't we just coat them in bread crumbs . . . ?'?"

_______________________

SCENARIO 2 - FS 1958

It was just another day at Folio Towers. Charles Ede was bent over his desk, poring over the designs for next year's Folio editions and making a list of new members - and loving every minute of it. Slipcases! Slipcases! Yes, that was the thing! No more tatty dust jackets for us! "Bother the cost! Innovation always pays off!" he thought. Suddenly there was a whoosh and a pigeon landed on his window sill . . . . (Well, ok, some things haven't changed!)

149ProbisPateo
Edited: Sep 3, 2018, 2:31pm Top

I've been spared on my last several orders in that I've not paid any duties (Canada). All came priority via DHL. Given these orders included 5 limited editions, 3 fine editions, and 6 standard I've always felt rather lucky, but these comments are opening my eyes a bit.

edit: revealed where I walk my dog

150folio_books
Sep 3, 2018, 2:57pm Top

>148 boldface:

Thanks for the laughs, Jonathan. We all needed them, as much as we need Charles Ede. "We knew it wouldn't sell but we felt it was an important book that needed to be published." Something like that, anyway.

151SF-72
Sep 3, 2018, 4:21pm Top

I really can't believe how FS has changed over the past few years. "editions of the world's great literature, in a format worthy of the contents, at a price within the reach of everyman." has mostly turned into whatever makes the biggest bucks, at the highest price customers are still likely to swallow, and let's charge all non-Brits extra for the fun of it. I'm disgusted. If things had been like this back in 2012, I definitely wouldn't have become a customer (back then happy and enthusiastic member), no matter what.

Foolish me had actually hoped that at some point they'd stop their rip-off of customers in the US, Australia etc. and finally allow them to pay the regular price in Pounds. That they now treat Europeans the same is unbelievable and can't be justified by shipping fees. Who knows, this might actually be what they consider preparations for Brexit. Right after the referendum, they suddenly started putting customs slip on their packages to Germany (years before the actual Brexit), and to make things more interesting, they always fill in incorrect values. That will certainly be fun when customs will actually get involved with orders.

But right now I'm looking into alternatives. Today I already bought one book used instead of new directly from them, as I'd originally planned. And using a service that accepts one's packages in the UK and ships them to Germany might be well worth it. FS are already charging exaggerated shipping fees. With another 10% added, such a service would have to very expensive before it would cost as much as what FS want right now.

152Jayked
Sep 3, 2018, 4:52pm Top

>149 ProbisPateo:
As far as I know there is no further duty on books coming into Canada, other than the 5% GST obligingly collected for the Canadian government by Folio. That isn't to say that the clown in Customs will ignore that the GST has been paid already, and try to collect it again. No other UK publisher that I know of collects the tax, and I've never been called on to pay it at Customs. It may be that Folio is obliged to do so because of the volume of business they do here.

153sdawson
Sep 3, 2018, 5:25pm Top

Add me to the list of folks who will wait til the brochure arrives in the mail, in the USA, and then consider ordering from the fall list of books. The web site is just painful to use. The only items on my 'must have' list would be any books continuing the James Bond series. However, they usually come out with a book or two in the Fall which tempts me. I hope so, as I expect I'll need a few books to make the postage worth the expense.

-shawn

154wcarter
Sep 3, 2018, 5:45pm Top

>148 boldface:
Brilliant as usual!!
But will Mrs. Readers Digest take any notice?
If she doesn’t, the FS is doomed.
A company’s website is now its front door, and no one is going into a book shop that has a squeaky front door that jams half way open all the time, and prices its books dependent on the appearance ofth customer.

155RRCBS
Sep 3, 2018, 5:58pm Top

Actually, I’m in Canada and once got charged duty, so I emailed FS about it and they refunded me for the duty. Just had to send a pic of the customs paper.

156Jayked
Sep 3, 2018, 6:31pm Top

>155 RRCBS:
Quite often the cretins at Customs will fail to notice that GST has been charged at source, and will refuse to deliver until you pay it again. There is an appeal process, lengthy, frustrating and conducted by the same people who made the mistake in the first place. It's happened to me four times, always with LEs. Folio will reimburse you to keep you happy, though personally I don't like to see the bureacrats get away with it. Apart from anything else, it "justifies" Folio in charging Canadians extra.

157RRCBS
Sep 3, 2018, 7:05pm Top

Good point about extras!

158Forthwith
Sep 3, 2018, 9:05pm Top

After several failed attempts, the site finally recognizes my login. It actually brings up my Wish List in US dollars but when I bring up any book at all, it switches me to the UK site and then tells me that I should register at the US site which was what I had done repeatedly. This has not been corrected since their Beta launch. This reveals the much inflated US price differences which is what they should not want.

They seem to actively try and prevent their US customers from ordering - about 1/3 of their business. OK then, we get the message.

159owf_117
Sep 3, 2018, 9:24pm Top

Well, these price increases are rather unpleasant. Express shipping to Canada for 2 or more items has gone from $59 to $74 CDN. The biggest increase I've seen for a book so far is Brave New World, now $73 CDN. I believe it was only $56 before (a 30% increase).

I can't even bother to look for more price increases because the site keeps logging me out and kicking me over to the UK site, then immediately prompting me to go back to the Canadian site, which I then need to log back into, only to have the same thing happen again. Very frustrating.

160Fierylunar
Sep 4, 2018, 4:13am Top

Does anyone here have experience with shipment forwarding, i.e.: delivering the order to a UK company and then letting them forward it to an EU address? I'm investigating placing a giant order once a year and forwarding it via a postal service of my own choosing. From what I've seen so far, this option could be cheaper (assuming a 10% ROW price increase) for orders over 100 GBP.

161SF-72
Sep 4, 2018, 5:04am Top

>160 Fierylunar:

I'm thinking about the same thing and would also be interested in anyone's practical experience with that. Prices by a French company with a UK warehouse (Colis Expat) seem very reasonable, for example, but without practical experience you don't know what you're really getting (actual prices, safety of transport...).

But even then, I'm not quite sure if an order at the British price is possible online with their current system since my account can only be accessed via the ROW site. I'll have to contact them and ask about it. If not, I guess it's orders by phone as the only alternative. They can hardly charge more then if your order is sent to the UK, even if you have the nerve to call from outside the country.

162wcarter
Sep 4, 2018, 5:10am Top

>160 Fierylunar:
I used Forward2me to purchase the 1001 Nights LE, and although they were very efficient, after all charges, only saved A$100.
They did the purchasing, which cost extra, as well as shipping, as FS would not let me buy from Australia and ship to UK.
There may be others who are cheaper.

163c_schelle
Sep 4, 2018, 5:31am Top

>161 SF-72: >160 Fierylunar: I was also looking into this option. If FS doesn't allow one to order to the UK, a new account could be the solution.

One thing I noticed is that there is no markup on the LEs. I wonder how long it will stay this way.

164folio_books
Sep 4, 2018, 5:34am Top

I hope Folio fully realise what a potentially damaging situation they have put themselves in (are you taking notes, Mole?) In the meantime, for those outside the UK fortunate enough to have friends or relatives here, is it not possible for them to buy books on your behalf and forward them? I know Royal Mail prices are prohibitive but maybe through a more enlightened courier? At least there is no longer a need to join the Society before buying. It might be worth some research.

165Goblin_Investor
Edited: Sep 4, 2018, 6:25am Top

I hope they realize how shocking this 10% markup for ROW customers is. We are paying in GBP, i don’t see how it can be justifiable to have a different public price.

It would actually be quite legally questionable in my country.

166joco30
Edited: Sep 4, 2018, 6:09am Top

If all of us outside of the UK join forces by not buying anything from the fall collection and instead each of us sending them an email stating that we won't buy anything anymore until they make their prices more transparent, I bet they'll change their policy.

Charging the real additional cost for sending books abroad is one thing. Nobody can have anything against that. Just adding 10% to each and every book in order to be able to claim "fixed postage for two books or more" is another. I'd rather pay the same price as anyone for the book added with the real postage costs for sending it to me, then just paying 10% more.

Except for their LE's, I'm not planning to buy any other books anymore from Folio.

167wcarter
Sep 4, 2018, 6:21am Top

Although FSD lists over 1600 members at the head of its website, only about 300 are active at any time. As the FS has somewhere between 50,000 and 100,000 “customers” (the exact number is a mystery), any boycott by members of FSD would have an insignificant effect on the FS bottom line.
We can only hope that the “mole” passes on the comments here as being representative of the customer base as a whole.

168Levin40
Edited: Sep 4, 2018, 7:33am Top

>137 NLNils: This is an interesting comparison. However, there is something else which should be added. While I'm lucky enough to still have a UK bank account I imagine that the majority of ROW customers won't be in that position, while still having to pay FS in sterling. So on top of the 10% rise and increase in shipping prices, ROW customers will have to take into account a generally crappy exchange rate, probably in the region of 5%.

This policy is discriminatory in a very transparent way and makes absolutely no sense, Folio.

169c_schelle
Sep 4, 2018, 8:26am Top

>168 Levin40: I had to pay the premium on the exchange rate before, since ROW prices are in sterling. But for me at least it's not 5% but 1.75% and 1.75% on top of the 10% is a total of about 12%, but considering that we had to pay that before the exchange rate premium for the price hike is not the big problem.

170Jayked
Sep 4, 2018, 8:44am Top

I imagine that there are many more customers in North America than in ROW, and to date our combined whining has had no effect on pricing, though it may well have led to fewer purchases. But hey, good luck kicking against the pricks.

171joco30
Edited: Sep 4, 2018, 9:44am Top

I think someone at FS said 'Damn, the turnover for ROW fell last year with 26% . We have to do something about that. Let's raise our prices for them with 10%. That'll teach 'em'

172drasvola
Sep 4, 2018, 10:47am Top

Although I got an acknowlegement message from Customer Service regarding my request for a listing of previous orders, I have yet to receive an answer. Doesn't look encouraging.

173folio_books
Sep 4, 2018, 11:33am Top

>172 drasvola: I have yet to receive an answer. Doesn't look encouraging.

Hmm, I sent in my request yesterday and haven't had an acknowledgement, never mind an actual list. As from tomorrow I fear they may be too busy to attend to it. I'll just have to demonstrate my renowned patience.

174Fierylunar
Sep 4, 2018, 12:42pm Top

From FS Facebook community page: "the reason (for the 10% price increase) is to cover our cost of trading outside the UK." Useless answer for any region basically, but for ROW especially as the difference in shipping must be huge depending on the destination (France or somewhere in the middle of the Pacific). It'll come back to bite them in no time I guess.

175NotDownInAnyMap
Sep 4, 2018, 1:21pm Top

>174 Fierylunar: I live in the U.S., and I understand the price increase is due to their cost of doing business overseas. This is probably not the popular opinion, but I don't mind paying extra (and I'm on a strict budget). The beautiful books are worth it to me. With the increased prices, I don't think it's the case that they are making more profit on U.S. sales. It's just that the costs of doing business is higher. I'm sure their profit margin is the same for U.S. and U.K. sales as well as other countries.

176SF-72
Sep 4, 2018, 1:48pm Top

I go with what the others here write: Charge realistic shipping fees (but choose a decent shipping carrier, too) and then charge the same price for the books. This is a rip-off. It also seems peculiar (to remain polite) that that surcharge is the same no matter where in the world one is (shipping fees do vary), and that they didn't need those until the new and much changed management.

My problem with someone forwarding things for me personally is that I have acquaintances in the UK, but asking them to transport heavy book boxes to the post office for me seems a bit much to ask.

177SF-72
Sep 4, 2018, 1:51pm Top

>162 wcarter:

What explanation did they give for this? I mean, the higher price is supposedly to make up for all the hassle / expense of shipping internationally, so if that wasn't the case, what was their excuse for charging you more?

178David_Mauduit
Sep 4, 2018, 1:57pm Top

>168 Levin40:
Just open a Revolut account. You can put Euros on your account and pay in pounds without extra fee.

179joco30
Sep 4, 2018, 2:30pm Top

>174 Fierylunar: From FS Facebook community page: "the reason (for the 10% price increase) is to cover our cost of trading outside the UK."

Well, you can't expect them to say on Facebook something like "We noticed that a fairly decent amount of our orders overseas are placed during sales and then mostly in large amounts . So in order to still be able to offer sales of 20% off or more on our books, we had to raise the prices of our books with 10%" , can you?

If you have to pay taxes with customs, I suppose the amount of the tax is based on the value of the goods. So i want the real value of the goods and not the value added with something more "to cover the extra costs".

180SF-72
Sep 4, 2018, 3:09pm Top

>179 joco30:

That's quite likely a big factor. I find it kind of ironic: I used to order far more frequently and with smaller orders when they still charged those 4 Pounds per book for shipping to Germany. Judging by comments here, so did others. And then FS decided to basically push people into making bigger orders by raising the minimum fee more and more while capping shipping. Back when they started this they told me this was because it was more economic for them to ship larger orders. Now they got what they wanted - bigger orders - but that doesn't suit either, so now it's this price raise instead of realistic shipping fees, which would be quite alright with me. There are enough companies that calculate their shipping based on weight.

I suspect another factor might be the uncomplicated replacement for damaged books at their own expense, no return asked, and a second shipping fee not covered by the customer. With regard to that, they could of course avoid a lot of this with proper quality control, as well as solid packaging (the last which they started some years ago, at least in my experience).

181affle
Sep 4, 2018, 4:07pm Top

>136 boldface:

How did you get over that, Jonathan? My new password seems useless now.

I did get my order history, thanks to the excellent person in customer services who sorted out my order for the Faerie Queene, which I was stupid enough to place on the old site the evening before its unannounced disappearance. Naturally the order was not carried over.

>135 Willoyd:

I didn't need to add up my order history, as that was rather thoughtlessly already done at the foot of the spreadsheet.

The only thing that will reconcile me to this unholy shambles is to hear that a taxi has been called for Ms Readers Digest.

182ProbisPateo
Sep 4, 2018, 5:00pm Top

Did anyone else lose consciousness when they saw the tally at the bottom of the spreadsheet?

183InVitrio
Sep 4, 2018, 5:36pm Top

>143 Jayked: What I meant was that, instead of (say) $20 extra on shipping, they split it to $15 on the book and $5 on the shipping.

I've noticed that shipping from the States on ebay purchases has gone up by a huge amount lately. A $40 book for example now costs around $28 to ship. That's more than double a year ago. It can be worse, I've just looked up a magazine-sized book, and one US seller is currently offering it for $20 - but the shipping is between $24 and $70.

184boldface
Sep 4, 2018, 6:02pm Top

>181 affle:

The truth is, I haven't been on the site since, Alan. No doubt I'll get round to it pdq when the new books are announced!

185Sorion
Sep 4, 2018, 6:43pm Top

>182 ProbisPateo: Hah yeah that's why I refuse to ask. I'd rather go with the assumption I have in my head. The no doubt completely accurate and in no way rose colored assumption.

186wdripp
Sep 4, 2018, 9:25pm Top

Well, I finally tried to log on to the new website, but it just keeps prompting me to reset my password over and over again, and when I try to log on with my email and new password(s) nothing happens. I've sent an email to customer service. Not a good start :( At least I can browse the new titles when they come out...

187TabbyTom
Sep 5, 2018, 4:45am Top

>186 wdripp:

I had the same problem when I tried to log on to the new website. Since I usually order from Folio by snail mail, I'm not really worried.

188folio_books
Sep 5, 2018, 7:11am Top

>173 folio_books:

Well that's what you get for not having faith. Despite the new collection going live this morning I had a lovely email with the spreadsheet attached.

>181 affle: I didn't need to add up my order history, as that was rather thoughtlessly already done at the foot of the spreadsheet.

Oh, they didn't do that for me. Wait a sec ... lemme see ... oh. Shum mishtake, shurely ...

189Diglot
Sep 5, 2018, 8:46am Top

I really like the new mobile version of the website. Huge improvement.

190drasvola
Sep 5, 2018, 9:04am Top

It is my pleasure to report that I have received from Justine in Folio's Customer Service a spreadsheet with my orders since 1999 (a total of 598 items including free items). I'm quite unable to quote the total paid since I'm left speechless.

191SF-72
Sep 5, 2018, 9:10am Top

I just received a reply to my email about the 10% extra for European customers, and the person in question had the nerve to bring up fluctuating exchange rates as a justification among other things. We do pay in Pounds, and the way I understand it most customers would be happy to do so in the US and elsewhere, too. Handling is also supposedly much more complex and expensive (hardly, unless they package UK packages less well than ours, which I doubt). It's not like they're doing the kind of paperwork they seem to be doing for Canada, with customs being paid etc. What does make some sense is more expensive marketing (we get printed catalogues etc.), but 10%? I suspect they wrote a generic mail that fits Americans and Australians as well as Europeans, never mind that some of this plain and simply doesn't apply to all the countries they're now ripping off like this.

192folio_books
Edited: Sep 5, 2018, 10:49am Top

>190 drasvola:

My list shows 620 items since December 2004, so I'm guessing the lists are bounded by number of items rather than a cut-off date. Mine came from John, who I find to be invariably courteous and helpful. Thank you, John. I assume my total was pretty near yours in terms of driving the breath from my lungs.

Edited for typo

193drasvola
Sep 5, 2018, 10:01am Top

>192 folio_books:

I was a member before 1999, but on and off. I seem to remember that in the old website there was a limit as to the previous orders that you could see. Yes, Glenn, quite probably your assumption is correct...

194folio_books
Sep 5, 2018, 10:52am Top

>193 drasvola:

I don't know what I was expecting, really, but I'd have been astonished if I'd received the full history of my membership, which dates from 1973. Probably just as well it's "only" from 2004, given the total spend.

195LondonLawyer
Sep 5, 2018, 12:01pm Top

I am trying to place a large order of 40+ books. I want to make a change to my order. The basket page only allows me to view the first 20 books in my basket. There is no option to view page 2, 3 etc of my basket and so I'm therefore unable to complete my order.

Fix it, please!

196folio_books
Sep 5, 2018, 12:12pm Top

>195 LondonLawyer:

Give them a ring?

Long phone call but it'll save time in the end.

197kdweber
Sep 5, 2018, 1:02pm Top

Seriously folks, two failed attempts to login and the account is disabled! I'm tired of this company, I'm thinking of just making all of my FS purchases off of the used market.

198wcarter
Sep 5, 2018, 9:05pm Top

I too have ontained the Excel file that lists my past purchases from the FS. I have been a member since 1992, but the list starts in 1999. Showing the total of all purchases over nearly 20 years does not encourage one to purchase more though!

199LostStar
Sep 5, 2018, 10:03pm Top


I also had problems when entering the website, but I solved it saving the direct link. For me, I'm row: https://www.foliosociety.com/row/

200elladan0891
Edited: Sep 5, 2018, 11:03pm Top

Well, the hasty unannounced go-live of the new website was a shock. On a A to F scale, FS decision makers who gave beta a "go" in its current state, get an I for Incompetence and Insanity. Poor transition. The CEO was getting a lot of crap here right from the start, but I was giving her some time before making any comments. Well, I think I've seen enough. CEO of a mainly ecom business should have tested the new site herself and participated in the go/no go decision. It's the 21st century, website upgrades should be seamless for the customers, none of that creating new usernames, disappearing order history and wish list crap is acceptable. And the whole project seems like a waste of money. Don't see any drastic improvements (well, maybe search is a little better), but see missed opportunities (e.g. wish list is still not sortable) and plenty of bugs and missing functionality (e.g. where is review functionality now???).

I just finished putting together my feedback that they solicited less than two weeks ago (I did use the $20 discount) and sent it out to them. Here it is:

Hello,
here is some feedback for the formerly beta, now live new site that you solicited on Aug 22:

1) It seems puzzling that you took the still raw-ish beta live without any announcements and without even having a chance to receive and go through the feedback you just solicited in exchange for probably thousands of pounds in discounts.

2) Website upgrades should be seamless for the customers. It's amateurish to ask customers to re-register, force them to change their usernames, drop their order history, and drop their wish lists. What a lazy approach. I'm shocked you actually went live like that.

3) New site does not take you to your region automatically. Every single time I bring up the website, it tells me that I'm on the UK site and offers me to click on a link to move to the USA site. That's an annoyance. Sure, I can save the usa URL, but why? This is a standard bit of functionality. Old site was taking you to the correct region automatically just fine. Needs to be fixed.

4) Once you're in the USA region, "Choose a Region" button is not available anymore. You have to change the URL to go to the UK version, from which point you can select a region again.

5) Browsing experience: I really don't like that non-Folio titles are included by default. I'm not interested in non-Folio titles when I browse. Rather than displaying them by default, you should create a check box to include non-Folios if desired.

6) Hovering over Limited Editions at the top gives you browsing options like Sale, Facsimiles, Fiction, Low Stock, etc. If you actually click on Limited editions, Low Stock is no longer available

7) If you actually Click on Low Stock when you hover over Limited Editions, it returns no titles while there obviously are

8) No counters on some lower stock titles which had counters on the old site, like Door in The Wall

9) Reviews - you transferred existing reviews from the old site... but took away reviewing functionality! There is no place to actually write reviews for the books anymore.

10) You didn't transfer all reviews. Check Breakfast at Tiffany’s, for example. New site has only 3 reviews, old one had at least 5.

11) The Life of Thomas Moore is missing from both Biography & Memoir and Medieval/Renaissance

12) search - can't search for "collectables"; the old site did display all Collectables if you searched

13) Wish list - no improvements from the old one? No ability to sort your wish list? Wish list functionality should include sorting by Date added, Price (low and high), and priority (you should add functionality to set priorities). Just look at amazon wish lists. Those guys nailed it back in the 90s.

If I find any more bugs/issues with the website I will let you know.

201wcarter
Sep 5, 2018, 11:18pm Top

>200 elladan0891:
Let us know if you get a reply. It would be fascinating to understand their rationale.

202joco30
Edited: Sep 6, 2018, 4:54am Top

>200 elladan0891: Website upgrades should be seamless for the customers. It's amateurish to ask customers to re-register, force them to change their usernames, drop their order history, and drop their wish lists

I think that this is just a sign of the times with all the outsourcing and economizations going on inside IT.
Everything is possible, but every little damn thing you want comes as an option and at its own price. So if you have to stay within a certain budget, all you can do is "you can skip this, we don't need that ..."

As long as our mail was handled by our own IT department, with every migration it was of the uttermost importance that users didn't loose any data. Last year, management decided to outsource our mail environment. Suddenly, they didn't find it necessary anymore to transfer all the old mails. Flashy roadshows ... shiny new interface... migration went smooth ... blablabla ... - "But what about all our old mails?" - "No need to worry. You can still use your old client for reading your old mails. At least for a year. And after that, well, who still needs a mail of a couple of years ago, no one, right?"

203treereader
Sep 6, 2018, 6:30am Top

>202 joco30:

Often times a company's legal department will recommend a time limit for email retention, even to the point that it becomes policy and goes into the employee handbook. I disagree with the practice on ethical and efficiency grounds but it's one more justification you might see out there for a company to ignore proper handling of your email.

204wdripp
Sep 6, 2018, 10:05am Top

As of this morning I am able to scroll across the top menu options without lots of flickering, and I am able to see the menu items on the left long enough to choose one as they no longer disappear when I move my mouse. This is progress and will make browsing possible. Baby steps.

205TheHumbleOne
Sep 6, 2018, 11:52am Top

I am just baffled by the decision to go ahead with the new website and not fire the software developers and/or senior staff responsible for signing off on the initial project specification.

206woodstock8786
Edited: Sep 6, 2018, 12:24pm Top

I may be a little late to the party, but I am actually baffled, too. Yes, responsive design is important, but there Folio was more than late anyhow. But the new site is not really better when it comes to functionality.

A question to you all: Has it always been that the prices for the other countries were that much higher? The Japanese Fairy Tales cost £84 in the "ROW store" and £75 in the UK Store! Why? Because of the declining GBP? I think that isn't really fair, when I have to pay the not so cheap shipping costs also... I had some books I wanted to order in the next weeks, but not if I have to pay extra for every book now!

And I would love to have my wishlist back...

I am a web developer myself and I can imagine that it would be a pain in the ass to get all the info from the old database into the new one...you cannot do that and you do not want to either, but I would have at least warned my customers and told them: If you want to get your lists, download them here before it's too late...

207kdweber
Sep 6, 2018, 2:02pm Top

>206 woodstock8786: "Has it always been that the prices for the other countries were that much higher?"

No, ROW pricing used to be the same as the UK. The US prices were always quite a bit higher. Canadian pricing a bit higher than in the US (probably because Canadians are so nice). And super gouging for the Kiwis and Aussies down under so those of us in North America wouldn't feel so bad about paying higher prices.

208joco30
Edited: Sep 7, 2018, 10:25am Top

Alas... The LE's have risen now also in price with 10% ...
except for 1 letterpress Shakespeare and the Magna Carta which is actually cheaper in ROW then in UK but that will be without a doubt soon corrected.

For a book like The Queen Mary Atlas 10 % starts to adding up quite a lot: 895 GBP vs 985 GBP/

209Goblin_Investor
Edited: Sep 7, 2018, 9:34pm Top

>208 joco30: "Alas... The LE's have risen now also in price with 10% ..."

Come on, why ! Shipping costs are LE-specific and non-stackable. What's the additional costs to trade with ROW if price is in £ ?
If this is the cost of marketing materials, they're snail mail (>3weeks) and of little value for a customer who will order through the website anyway. And i didn't request them in the first place.

In the last months, i ordered my first books from The Old Stile Press, the Whittington Press and the Prototype Press ( btw, high-five for "Me,Myself and the Monkeyface Eeel"). With the 10% increase, a FS LE is now firmly more expensive than all this recent private press books. Something is wrong with the pricing.

210sdawson
Edited: Sep 8, 2018, 11:11am Top

This change over of the web site and pricing shall be remembered as one of the major mis-steps in the fall of the formerly beloved Folio Society.

I wish it were not so. Management should recognize their mistake, pull the plug on the new web site and restore the old one. Unlike my old ID and password, I don't recall my new, longer, more difficult password, and am not compelled to recover it yet again.

Forcing customers to create essentially new accounts due to a poor web site redesign was just a terrible decision. Why would a company which truly values its customers cause them this aggravation?

211Pellias
Sep 8, 2018, 3:05pm Top

`This change over of the web site and pricing shall be remembered as one of the major mis-steps in the fall of the formerly beloved Folio Society`

True. I don`t feel as connected to FS as i did before, i guess i also miss the membership, i am not a baby but i felt i was part of something .. i also wish FS would inform customers more on why change is given, updates and tweeks that are given are interesting to us patriots. If there were more information, and not so unpredictable i would probably meet it with understanding more than i do now.

As mentioned on the other thread, these new prices cures FAD in an instant with me, i will still make orders, but will be more safe with what i buy

Times are changing, again, little by little, i am curious to where this will end up in say a year from now

I will cling on the train of change and se whats on the other end of the tunnel

: I don`t complain as such, i`m just curious to see where this strategy leads .. hopefully it will still be good, and maybe even for the better in a relatively way, but we are not there at the moment

FS it seems like to be unpredictable, i like that sometimes, but i also don`t :)

212Diglot
Sep 8, 2018, 4:31pm Top

I must be the only one on these forums who likes the new website. Granted, I’ve only visited it on my iphone, but I think it is miles ahead of the old website (despite the imperfections of the new website). Personally I don’t really care that my new account didn’t carry over the records of my previous orders, but I seem to be in the minority on that issue here too!

Better website, better books being published ... the only negative I can see is the odd pricing decisions by Folio (some books have gone up in price for us here in the USA, but others have gone down?!).

213Kiwi_Booklover
Sep 8, 2018, 5:00pm Top

>210 sdawson:

Why would a company which truly values its customers cause them this aggravation?

Add to this the loss of our wish lists with no notice of the change so we could save anything for ourselves? A moment's PR would have smoothed over the loss of our data here which keen customers would have recreated for themselves with no ill feelings towards Folio Society for its loss.

But most importantly, in disposing of customer history, a customer with years of loyalty is now indistinguishable to Folio Society staff from someone who has bought one book. This doesn't matter to the call centre who just want orders. But marketing will no longer be able to send emails "As one of our best customers" because the data is not there.

As for the website it is so poorly designed and full of errors, both in content and functionality, which is sad as it may affect business in causing frustration and showing a lack of publishing professionalism. I fear this as much as the resistance to rising prices as voiced above.

214Willoyd
Edited: Sep 8, 2018, 8:14pm Top

>212 Diglot:

Better website, better books being published.....

Both are, of course, matters of opinion. The debate here is about the former, but I would disagree on the latter too.

215HuxleyTheCat
Sep 10, 2018, 5:39am Top

I just rebuilt my wish list (or rather my 'if the price is right' list) on the new site. Using Chrome to access foliosociety.com is a considerably less frustrating experience than using I.E.

216wcarter
Sep 10, 2018, 5:45am Top

>215 HuxleyTheCat:
ANYTHING is less frustrating than IE!

217Jayked
Sep 10, 2018, 8:45am Top

Surely IE has been virtually abandoned in favour of Edge?

218HuxleyTheCat
Sep 10, 2018, 9:15am Top

>217 Jayked: In terms of support by MS perhaps, but not all users have routinely switched. I've used I.E., Firefox, Chrome and Edge and still prefer IE in many ways, particularly as it is the browser utilised by my employer and I appreciate the utility of using similar systems in both environments. On the rare occasions I use my Transformer Book then I have to use Edge and I don't particularly like it, although that may simply be due to a lack of familiarity.

219Venezuala
Sep 11, 2018, 3:41am Top

My first post here. Have been reading for a while, but joined today just to be able to share my e-mail conversation with the FS:

Question:

I was going to place a new order, for Atlas Shrugged.

When I first used my iPhone, the price was 120 pounds.

Five minutes later, after resetting my password on my iMac, the price was 130 pounds.

That's a pretty high inflation rate, at least outside Venezuela.

Answer:

Hi there

Thank you very much for your email, I'm sorry for the confusion.

I'm sorry too to say that the £130 price is the correct one in Venezuala, it is slightly cheaper in the UK (which was the first price you saw before logging in). Please accept my apologies for the lack of clarity on our part and for any disappointment caused.

Kind regards

Steve Wolfman
Customer Services
The Folio Society

220wcarter
Sep 11, 2018, 3:51am Top

>219 Venezuala:
Welcome to FSD and the vagaries of the new FS website where it discriminates against everyone outside the UK (even the Irish).
One starts to wonder if the Welsh, Scots and Northern Irish will soon be paying more!

221folio_books
Sep 11, 2018, 4:25am Top

>219 Venezuala:

Let me add my welcome to this group. You'll find a wealth of information at https://wiki.librarything.com/index.php/Groups:Folio_Society_Devotees

Also, it seems you have brought a new member of the Customer Services team into the light - I've never encountered Steve before!

222TheHumbleOne
Sep 11, 2018, 6:04pm Top

> 217

Personally I hate Edge.

223Redshirt
Sep 20, 2018, 9:52am Top

For the first time, when I went to the FS page on my iPad today I was sent directly to the US page. Progress. However, logging in on my computer still sends me to the U.K. site with the pop-up directing me to click for the US site. Oh well, it has been informative to see the U.K. prices and the markup.

224scratchpad
Sep 21, 2018, 4:51am Top

>223 Redshirt: You mention your iPad. The enlargements (for scroll-through viewing) do not work on mine (one or two others here report the same). I emailed customer services on the 9th of this month who passed it on to some tech person on the 10th. So far, nothing.

225LondonLawyer
Sep 21, 2018, 6:22am Top

I've been trying to log into my account since first thing this morning to place an order. It freezes, throw up time-out error pages, logs me in and then straight back out as soon as I add something to my basket.

I give up.

226folio_books
Sep 21, 2018, 7:10am Top

>225 LondonLawyer:

Just tried it. Wouldn't accept my login first time but at the second ask it let me in and seems to be working okay. You might want to try again, if you can be bothered.

227wcarter
Edited: Sep 21, 2018, 7:30am Top

<225
Working OK on this side of the planet, but just noticed that The Seasons anthologies are listed in Non-Fiction.
And just where do you put the Book of Psalms and the Qur'an?
Hhhmmmm!

228affle
Sep 21, 2018, 9:04am Top

>225 LondonLawyer:

I had trouble logging in after about three or four days. Customer service helped sort out what was described as a glitch - I'd give them a ring.

229affle
Sep 21, 2018, 9:11am Top

>227 wcarter:

Famous Trials is fiction, despite the blurb for it saying that truth is stranger than fiction. Some gross anomalies have been corrected since the early days, but plenty remain eg the longest poem in English (The Faerie Queene) escapes the poetry classification. There seems to have been a total absence of supervisory-level input into the whole design and execution of the new website.

230Loki_Lulamen
Sep 21, 2018, 9:43am Top

Try Non-fiction > Religion for Psalms and Qur'an

231wcarter
Sep 23, 2018, 5:32am Top

Now that there are separate websites and prices for Australia and ROW, can the FS please now measure the books in centimetres instead of inches for those markets.

232affle
Sep 23, 2018, 5:39am Top

>231 wcarter:

And for the UK, please.

233RogerBlake
Sep 23, 2018, 7:17am Top

>198 wcarter:

To anyone else thinking about getting a list of their past purchases - don't !
You might get a nasty surprise like I did when I realised how much the total was!
Mind you this was for books since 2004, and isn't stopping me from ordering
"Atlas Shrugged" in a few minutes :-)

234scratchpad
Oct 3, 2018, 5:32am Top

Does anyone know how many of the problems with the site have actually been rectified? It seems to me that, beta or not, some of them should have been blatantly obvious without user feedback like my iPad problem which is yet pending - or perhaps it’s not pending because FS couldn’t care less. My attitude to FS is at an all-time low and this is the first time I have not put in an order for a new collection.

235sdawson
Oct 3, 2018, 9:04am Top

This is also the first time for me in 15 years not to put in a selection in the Fall. I have hopes for Christmas though, if they put out a new Bond book and one or two good books for youth.

236EclecticIndulgence
Oct 3, 2018, 2:21pm Top

This message has been deleted by its author.

237wdripp
Edited: Oct 3, 2018, 3:53pm Top

>236 EclecticIndulgence: I've been considering unsubscribing from emails as well. There are way too many, and almost all straight advertising (without discounts or other things that might be of value).

I have stopped browsing the website as it sends me to the UK site every time and then prompts me to switch to the US site. It also doesn't keep me logged in, and sometimes doesn't accept my logon. I haven't placed an order since the website was "updated", and haven't decided what method I will use to order in the future.

It certainly doesn't seem like they have worked out the bugs on the new site. Who knows if they are trying to.

ETA: And...I have unsubscribed. Unfortunately there was not a comment field to tell them why I was unsubscribing.

238kdweber
Oct 3, 2018, 3:15pm Top

My web access has been disabled by the Folio Society and it's not worth the effort to call them and get it fixed. Emails have gotten too annoying so I've unsubscribed. I sure love omni channel marketing and no discounts. I think it's time to redirect my FS dollars.

239sdawson
Oct 3, 2018, 5:35pm Top

>238 kdweber:

Some of my usual Fall FS dollars were redirected to the Thornwillow press half-cloth Pride and Prejudice.

240Goblin_Investor
Oct 3, 2018, 6:19pm Top

>237 wdripp:
>239 sdawson:

For the same reasons and the ROW price hike, Thornwillow & Kronecker Wallis got my € instead of FS this fall.

241Mooch360
Oct 3, 2018, 8:24pm Top

I never saw the old website, but the new one doesn't seem that bad to me. I bookmarked the Canadian site so I don't have to worry about redirects. I noticed it doesn't keep me logged in though.

242wdripp
Oct 3, 2018, 9:12pm Top

>241 Mooch360: I suppose it's better if you don't know what you could have had. Honestly, I can't think of any other website I go to regularly that doesn't remember me (unless I've recently cleared my history). It is really unacceptable.

243treereader
Oct 3, 2018, 9:51pm Top

I'm boycotting the website until it has been replaced by something reasonably functional. Phone orders and print catalogs here I come!

244Mr.Fox
Oct 4, 2018, 12:45am Top

I’m not having any problems with the new site. I’ve placed several orders without issue, two of them using a coupon or discount code. I love that they’ve added a Paypal option.

(Now if the post office would just deliver the order that I placed on September 8th...)

245joco30
Oct 4, 2018, 3:21am Top

>237 wdripp: ETA: And...I have unsubscribed. Unfortunately there was not a comment field to tell them why I was unsubscribing.

I think it's better to send them an email with your thoughts about this "spamming" recently then to just unsubscribe.
At least that's what I did. Together with creating a filter that automatically moves all the mails from Folio now to a different folder so they don't bother me anymore and I can have a look at them if I want to and not when Folio wants me to...

246Jayked
Oct 4, 2018, 8:43am Top

And I was going to complain that I'm still not getting e-mails: better count my blessings.
With this latest rebirth I've pretty much lost the lingering affection I felt for the original Society. Now the last of the personal touches are gone. No more ordering history, monthly draw or competition. Now it's just another profit-based purveyor of mostly middlebrow pap.

247wdripp
Oct 4, 2018, 10:17am Top

>245 joco30: Probably, but I've sent them multiple 'feedback' emails in recent months. I always receive a polite reply, but at this point it just doesn't seem worth my time or effort.

248boldface
Oct 4, 2018, 10:35am Top

Maybe the FSB is running the website now. . . .

249SebRinelli
Oct 6, 2018, 5:56am Top

Unsubscribed as well a second ago. Oh Folio...

250overthemoon
Oct 6, 2018, 6:05am Top

Getting tired of always having to log in manually (it always shows my old login name and password which were much shorter than the new ones). I found a thing called Preference Centre where you can remove email notifications etc.

251dfmorgan
Oct 6, 2018, 9:13am Top

>250 overthemoon: Getting tired of always having to log in manually (it always shows my old login name and password which were much shorter than the new ones).

Isn't that a function of your browser? Auto-complete?

252overthemoon
Oct 6, 2018, 9:59am Top

>251 dfmorgan: it is in every site I log into - except the new FS site. My old login name and password are stuck there. I have bookmarked the new page with my new login but the old one still shows up.

253sdawson
Oct 6, 2018, 10:40am Top

One must clear the cached username and password in the browser.

254overthemoon
Oct 6, 2018, 12:34pm Top

>253 sdawson: done that, still there.

255dfmorgan
Oct 6, 2018, 1:27pm Top

>252 overthemoon:
>254 overthemoon:

The save password / auto-complete / auto sign-in isn't a feature that I use so I can't talk from experience but I have just looked at both Chrome and Opera settings on my PC and they have a section whereby you can remove saved password information, it would appear to be on a site by site basis but as I said I don't use this so cannot confirm whether it is or not.

256overthemoon
Oct 6, 2018, 3:12pm Top

>255 dfmorgan: success! thank you. My computer has just undergone a good cleanup.

It is indeed on a site by site basis.

257dfmorgan
Edited: Oct 6, 2018, 3:21pm Top

>256 overthemoon:

Fantastic, thank you for the update.

258sdawson
Oct 6, 2018, 10:05pm Top

congradulations!

259Betelgeuse
Oct 19, 2018, 6:11am Top

Has anyone else tried to remove an item from their wishlist on the FS website? I had impulsively placed a couple of books there, decided to remove them, but I cannot. Pressing "Remove Item" does nothing, nor does refreshing the site. These books are now like the Hotel California -- you can check them out any time, but they will never leave the wishlist.

260PossMan
Oct 19, 2018, 7:09am Top

Ordered a couple of books yesterday — what a rigmarole! Had to change my password but the whole process was very clunky and took up too much time. Though to be honest my computer is not the fastest which doesn't help.

261wcarter
Oct 19, 2018, 7:32am Top

>259 Betelgeuse:
Under the book is a box for “add message”, then an “add to basket” button, the under that there are two buttons - one for “edit” and the other for “remove item”.
Seems straightforward enough, in the Australian site anyway.

262Betelgeuse
Oct 19, 2018, 8:14am Top

>261 wcarter: Thanks, but I did try to press the "remove item" button multiple times, with no result. The book remains in my wishlist. I'm using Safari, so perhaps I should try another browser.

263SF-72
Oct 19, 2018, 8:27am Top

>259 Betelgeuse:

So far it works for me, using Firefox from Germany.

264Betelgeuse
Edited: Oct 19, 2018, 8:39am Top

>263 SF-72: Thank you. I've switched to Google Chrome, and still no luck (I'm on the US site). I can't remove any of the books in my wishlist. Not a big deal, just thought I'd point it out to the Mole. Maybe FS thinks I haven't made enough purchases lately!

265Sorion
Edited: Oct 19, 2018, 4:06pm Top

>264 Betelgeuse: If you add them to your basket from your wishlist it seems to remove them from your wishlist. Give that a try.

266treereader
Oct 19, 2018, 4:17pm Top

>265 Sorion:
But then you have to buy them!!!

267wcarter
Oct 19, 2018, 7:28pm Top

It is now two months since the new website went live, and it is still full of glitches, harder to use and less intuitive. Browsing the entire collection is almost impossible, finding a full list of new releases is difficult, and it is overll less intuitive. They really should have fixed things by now. The fact that they have not, demonstrates a problem in higher management.
With all its faults, the old website was better than this.

268Betelgeuse
Oct 19, 2018, 9:37pm Top

>265 Sorion: Brilliant! Yes, that worked, thank you. I added them to my basket, and then deleted them from my basket. Thanks again!

269Mr.Fox
Oct 19, 2018, 11:36pm Top

Had my first issue with the new site.

Ordering on my iPhone, I added two books to my cart and checked out, paying through PayPal. After being redirected back to the site, there was just a button to click to complete my order—no total, no order summary, etc. I clicked it and then got an e-mail receipt, not for two books, but for one book—and one that I did not order. I had to contact them and ask them to cancel that order, which they did, and then I placed a new order on a desktop computer for the two books I was trying to buy in the first place.

Moral of the story—the mobile site doesn’t seem to work the same as the desktop.

270Sorion
Oct 19, 2018, 11:59pm Top

>267 wcarter: I cannot believe how slow the website is. It’s like we’ve stepped back in time to 56k modems. This is the US site i’m Speaking of.

>268 Betelgeuse: No problem! A little silly what you have to go through.

271scratchpad
Oct 20, 2018, 7:49am Top

>267 wcarter: Couldn’t agree more. I’ve said it elsewhere and I’ll say it again (on the seemingly remote chance that the mole isn’t in hibernation) - no purchases from me until my iPad problem is fixed.

272treereader
Oct 20, 2018, 11:04am Top

>271 scratchpad:

I'm not even going to attempt to order anything from the website until I start seeing positive feedback here about how they are correcting its many severe deficiencies. Until then, snail mail, unless it's something I think will sell out fast, then maybe I'll phone them.

You have to admit: Easton Press' website is more functional and fully featured than Folio's new one. For example, they carried their data over and I can see many years of orders, including orders by phone and post.

273SF-72
Oct 20, 2018, 11:37am Top

>272 treereader:

I wouldn't praise Easton Press too highly since international orders are extremely difficult to impossible and have become even more so in recent years. FS's price increase for buyers from outside the UK is ugly enough, but at least they still want to actively sell world-wide.

274treereader
Oct 20, 2018, 3:27pm Top

>273 SF-72:

Since I'm in the US, EP's site works fine for me. Thus, the fair comparison for me would be for me to use Folio's new website while living in the UK. It wouldn't work...I'd still be snail-mailing them or phoning my orders in because of all the limitations and bugs. That's why EP's website is currently the better one.

275ubiquitousuk
Oct 21, 2018, 1:26pm Top

I am not able to remove items from my wish list. The "Remove Item" link simply refreshes the page without removing the item. Is anyone else having this issue?

276SebRinelli
Oct 21, 2018, 1:44pm Top

>275 ubiquitousuk:
Yes, same here...

277Betelgeuse
Oct 21, 2018, 1:59pm Top

>275 ubiquitousuk: Yes, see Posts 259 and 265 above

278Mooch360
Oct 21, 2018, 3:35pm Top

I guess I am lucky, I haven’t had any issues placing orders or modifying my wish list so far.

279woodstock8786
Oct 29, 2018, 2:50pm Top

Today I had been trying to reproduce my wishlist...gave up...

Error 503 first byte timeout

had this error too many times.

280wcarter
Oct 31, 2018, 3:46am Top

Still cannot open thumbnail pictures of books on an iPad. Uncorrected ongoing problem.
Works fine on desktop and iPhone.

281scratchpad
Oct 31, 2018, 8:34am Top

>280 wcarter: Ditto for the iPad problem. Wouldn’t it be nice to have some kind of feedback from FS on the issues with the new website? Even if it was flannel it would be an acknowledgement of awareness. I was a bit dismayed when someone here suggested that fault rectification could be subject to bottom-line considerations. If so then some faults may never be fixed. For example, who cares about iPads when you can use something else? Certainly as a consumer of computer software over the years I recall problems that took forever to be acknowledged let alone fixed and sometimes were never fixed.

282treereader
Oct 31, 2018, 10:52am Top

Just put the old website back. It worked. Is PayPal the only new working feature? Backport it to the old website.

283folio_books
Oct 31, 2018, 11:56am Top

>281 scratchpad: Wouldn’t it be nice to have some kind of feedback from FS on the issues with the new website?

I assume you've reported the problem to them directly? I ask because in the midst of some recent correspondence, in which I was urging them to monitor particular threads on FSD (Decline and Fall, etc) it emerged that they don't action complaints unless the matter is referred directly (email or phone). This has wider implications than the website issue. Basically, if anyone here has a problem with Folio, you can mention/moan/whine about it on here but if you're looking for something to be done, don't rely on the Mole, who will yawn, stretch and move on to the next.

284scratchpad
Oct 31, 2018, 1:40pm Top

>283 folio_books: I take your point. I have emailed FS twice already and twice cs has passed it on to the web team. Third time lucky?

285folio_books
Oct 31, 2018, 2:24pm Top

>284 scratchpad:

My contact tried to tell me that if you complain direct it will be looked into. Yes, well .... I presume in your case that "passed onto the web team" is supposed to masquerade as a valid response.

286overthemoon
Nov 2, 2018, 6:36am Top

Could someone explain something to me?
I just received a £10 voucher as a birthday present, to be used within 30 days and on a purchase of more than £29.95.
So I decided to order The Left Hand of Darkness at £38.95 (hiked price for Switzerland).
When I put it in my basket, there were three items - free diary and free magazine.
But when I came to pay, the basket reverted to only 1 item - the book.

Have I missed something? Is there a minimum order to get the diary?

I didn't go through with the payment, as £13.50 postage for one book seemed a lot (total charge was £42.45). I would't mind so much if I was sure the diary was in there too.

287SF-72
Nov 2, 2018, 8:54am Top

>286 overthemoon:

It might be worth calling in the order. I once had such a case, when the automated system wouldn't accept what it treated as two vouchers / freebies, but on the phone it wasn't a problem.

288Loki_Lulamen
Nov 2, 2018, 10:28am Top

Diary and Magazine are only 1 per customer. If you have had them before on an order then you wont get them again.

I will take a guess that you had to log in at some point during the checkout process. Thus forcing the items out of your basket.

289overthemoon
Nov 2, 2018, 12:04pm Top

>288 Loki_Lulamen: I haven't ordered anything since last January so have not had diary or magazine. And I only logged in at the beginning - the things disappeared from my basket when I went to pay, the little number 3 changing to 1.

I guess I'll have to ring them.

290treereader
Nov 2, 2018, 11:55pm Top

Has anyone who called in their order tried asking for an actual book instead of the diary?

291overthemoon
Nov 3, 2018, 5:43am Top

>290 treereader: I imagine that everyone who orders by phone asks for books, same as everyone who orders on the website. The diary is an incentive.

Or have I missed a joke?

292wcarter
Nov 3, 2018, 6:04am Top

>291 overthemoon:
Long, long ago, in the days when one was a member of the Folio Society, when free books were being given out as incentives to purchase or rejoin, it was sometimes possible to convince a FS service agent on the phone, to substitute a book that you actually wanted for the one being offered.
I do not recall a book being offered instead of a diary, but it may have happened.

293overthemoon
Nov 3, 2018, 6:58am Top

>292 wcarter: I took advantage of that a few times - you could choose another book instead of the Presentation Volume, up to a certain price, and if you held out long enough before renewing.

294Fierylunar
Nov 3, 2018, 8:04am Top

>292 wcarter: I remember getting the Foundation Trilogy on release + the wizard of Oz as free renewal volumes from the Members Room when buying those books and 4 others. Ah, those were the days.

295treereader
Nov 3, 2018, 3:36pm Top

>291 overthemoon:

No joke, just genuinely curious. I have no use for a free diary, which I presume is a Folio-quality cloth binding full of blank or lined pages. I would be more interested in some unknown mystery book instead of the diary.

296sdawson
Nov 3, 2018, 3:53pm Top

>292 wcarter:

Yes, I miss those days. One could swap out the yearly 'Presentation Volume', which was usually a nice book, for another book in their catalog of the same value. Was worth making the phone call to achieve this. I don't recall this being an option with the Folio Diary though.

However, as long at they keep publishing the current James Bond series, I will continue to purchase them and find other current FS offerings. But when this series ends, if another nice series does not come up, I may have a hard time continuing. Great juvenile / young adult as well as science fiction is my bread an butter. FS seems a bit hit-and-miss with their illustrators for the science fiction works though, and I have pased on many of their SF offerings due to the off putting illustrations.

297Mr.Fox
Nov 3, 2018, 4:41pm Top

The diary is quite nice, actually. It is not just full of blank pages, it’s a monthly calendar/planner for 2019. Each month begins with a piece of art from a recent Folio release, and then each week features a detailed shot of the chosen art above the daily planner section.

They claim it’s a $25 value, and while I wouldn’t pay that much for it, I certainly appreciate it as a free gift. I don’t really see much of anything that is equal in price that they could substitute for it if asked—certainly not a full length book priced at $50 or more.

298LesMiserables
Nov 3, 2018, 5:31pm Top

Just visited the new website. Just visited the new prices (Australia).Wow!
Most if not all have moved beyond reasonable.
Looks like used market for me.

299N11284
Nov 4, 2018, 8:38am Top

>298 LesMiserables:
Agree , beyond reasonable is a very nice way of putting this most recent price hike.

300wcarter
Edited: Nov 4, 2018, 10:56pm Top

>298 LesMiserables:
The Australian prices for Folio Society books are now far fairer than they were a couple of years ago, when we Aussies routinely paid 35-40% more for FS books than customers in the UK.

The FS is now charging Aussies a very fair price for FS books, particularly considering that they must now add our 10% GST (goods and services tax – same as VAT in the UK).

To demonstrate the fair pricing, I took a very average book from the latest catalogue, Tales of the Greek Heroes.

In the UK this book cost £39.95. To compare this to the Australian price, you need to take the advertised exchange rate (which is the one a retail customer never gets), add the bank commission (allow a bulk commercial rate of 1.5%) and the Australian GST (10%) as shown in the calculations below.

UK £39.95 = A$72.30 + 1.5% bank commission A$1.08 + 10% GST = A$80.72
ROW £43.95 = A$79.50 + 1.5% bank commission A$1.08 + 10% GST = A$88.63
Australian price on FS website = A$89.95

If the Australian GST was excluded (minus A$7.40), but still include 1.5% bank commission, the Australian and UK prices are relatively close at AS73.38 (UK price) and A$81.78 (Aus) while the ROW price is almost identical at A$80.57.

Aussies will now only be able to complain, along with ROW customers, about the 10% hike for non-Brits.

The actual price increases recently for FS books, is another matter altogether.

301LesMiserables
Nov 5, 2018, 6:13am Top

>300 wcarter:
All that being said, they have gone up in price substantially over the past few years, or at least it feels that way.

302SF-72
Nov 5, 2018, 6:57am Top

>301 LesMiserables:

It doesn't just feel this way, they have.

303overthemoon
Nov 5, 2018, 11:02am Top

follow-up to >286 overthemoon:; I sent an email over the weekend and the problem with the order has been sorted - I now see the three items.
I added a grumble about the new prices and received this reply from Customer Services:
"Fully understand your point regarding pricing. We trade in various currencies and the prices do reflect the costs of trading in those different markets."

Which to me is incomprehensible as FS is the only company I order from that charges different prices in different parts of the world. My Visa pays in pounds to FS but charges Swiss Francs to me.

Oh well, another book for the pile.

304Kainzow
Nov 5, 2018, 1:38pm Top

>292 wcarter:
Ah! Thanks for reminding me about that!
I actually forgot that I got my copy of Midnight's Children like that, haha.

305LesMiserables
Nov 6, 2018, 12:51am Top

>302 SF-72: >303 overthemoon:
I have long ago given up grumbling about the FS pricing policy. It is what it is and they have no intention of levelling things across regions.

That being said, I still think in general prices have increased across the board. I can recall a few years ago being able to buy something half decent for $100. Now it seems, that's not far off the entrance fee.

306HuxleyTheCat
Nov 6, 2018, 6:29am Top

I'm currently reading the latest of CJ Sansom's Shardlake series, published by Mantle, an imprint of Pan MacMillan, and printed by CPI group. The book is bound in a rust cloth, with printed endpapers of maps in multiple colours, is illustrated with additional maps by Neil Gower (who will be a familiar name here), features head and tail bands and a ribbon in a fetching shade of powder blue. It is typeset in 13/14 pt Poliphilus which is a good, legible size with plenty of space on the page. The paper is a cream colour with a slightly shiny surface and the opacity levels are good. The book is a lengthy 866 pages and the weight and proportions are comfortable for reading in bed. This copy will be read by a minimum of two people after me

The quality differences when compared to a standard Folio are: slightly thinner boards, slightly thinner cloth, lower quality paper and most significantly the binding is not sewn.

I would suspect that if Folio were to publish this book with exactly the same design but their usual standard of materials then it would be at least £75.

I paid £8.49 in my local supermarket.

Which makes me conclude that Folio slipcases are bloody expensive.

307overthemoon
Edited: Nov 6, 2018, 7:13am Top

>806 that sounds like a real bargain, perhaps a special edition?

I'm reading Lamentation in the same series, but in paperback, also Mantle, 642 pp plus some blank ones at the end, and maps, with UK price on the back £12.99 (but £8.94 on Bookdepository). Typeset in Glasgow, printed and bound in Croydon, UK. The paper is thick, yellowish and rough; a different, thicker and smoother paper has been used for the maps and endpapers.

Tombland hardback on bookdepository is £17.36 (with 13% off), but has a printed cover. I can't see any editions that look like yours on bd or on amazon, and am quite envious.

308HuxleyTheCat
Nov 6, 2018, 7:29am Top

>307 overthemoon: It's the standard hardback first edition: https://www.sainsburys.co.uk/shop/ProductDisplay?storeId=10151&productId=125...
The printed cover is the dust jacket.

309overthemoon
Nov 6, 2018, 9:36am Top

>308 HuxleyTheCat: oh of course, I didn't think of dust jackets! So Sainsbury's have a good price on it.

310chrisrsprague
Nov 7, 2018, 1:17pm Top

As of yesterday, at least one previously non-working feature appears to have been fixed: I can remove items from my wish list without adding them to the basket first.

311overthemoon
Nov 7, 2018, 1:57pm Top

Something new and positive - I received a notification that my books had been shipped, one day after the order.

312kire-nrojb
Edited: Nov 15, 2018, 3:14pm Top

This message has been deleted by its author.

313scratchpad
Dec 17, 2018, 5:08am Top

>280 wcarter: The thumbnail problem still persists and so is my resolve to withhold custom until it is fixed. I suppose yet another email to FS is prescribed but I’m not sure I see the point. Have you had any positive response from tnose people?

314wcarter
Dec 17, 2018, 5:17am Top

>313 scratchpad:
I have emailed the FS twice about the problems with the new website on the iPad, but have had no response.
I do nearly all my FS browsing and ordering on the iPad, so like you, I have not ordered recently.
I suspect they may have used a cheap IT producer who does not have the technical ability to provide a smooth interface across all platforms.
After three months it should be running perfectly, but it is still a frustrating experience, even on a desktop.

315scratchpad
Dec 17, 2018, 11:20am Top

>314 wcarter: It is good to know one is not alone! Incidentally, this thing sometimes (very rarely) works but never without a few impatiently pressed thumbnails - lovely.

316LesMiserables
Dec 17, 2018, 8:39pm Top

Ever since I have known FS, they have had clunky IT issues. Poor investment.

317Loki_Lulamen
Dec 21, 2018, 8:17am Top

Looks like they may be listening:

https://www.foliosociety.com/the-complete-collection (linked on the homepage)

318Pepys
Dec 22, 2018, 9:49am Top

>317 Loki_Lulamen: But sorting authors by their first names instead of their family names is rather hilarious...

319elladan0891
Mar 6, 5:03pm Top

I see that new book reviews are being added now, but I don't see anywhere where I can write one. I think I even recognize some devotees, so question to all who were able to add reviews lately - how did you do it?

320Jayked
Mar 6, 6:12pm Top

>319 elladan0891:
When you receive e-mail confirmation of your order, click on Trustpilot.

321wcarter
Mar 6, 7:16pm Top

I often read FS books I buy months, or even years, after I buy them. that is when I want to write a review, not before I even receive the books.
Another hopeless feature of the new website, that STILL does not work properly on iPads.

322Jayked
Mar 6, 10:59pm Top

You can also click on the Trustpilot symbol on the webpage to access write a review.

323elladan0891
Mar 6, 11:24pm Top

>320 Jayked:
When I click on Trustpilot from a confirmation email or a webpage, it takes me to Trustpilot and asks me to review FS as a company. I see no way to review actual books.

324bookfair_e
Mar 6, 11:43pm Top

>323 elladan0891:

In Trustpilot click on one of the stars to rate the Folio Society and a box will appear with the message Write Your Review and a second box to give your review a title.

325elladan0891
Mar 6, 11:58pm Top

>324 bookfair_e:
And then that review will show up on the webpage of the book you named in the title??

326bookfair_e
Mar 7, 12:43am Top

>325 elladan0891:

As I understand things, Trustpilot publishes all reviews on the Trustpilot website.

Companies who use Trustpilot eg. Folio, can choose to collect reviews from Trustpilot to publish on their own website. Not all companies collect their reviews. Folio is a company that does collect its reviews. The bottom line is that it’s Folio’s decision which reviews to publish on their own site, not Trustpilot’s.

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