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Could not upload cover image

Bug Collectors

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Jan 16, 10:13pm Top

Could not upload cover image. It seemed to freeze and the image was never loaded. It just remains a blank with no image on the file.


Jan 16, 10:38pm Top

Same here.

Jan 16, 10:49pm Top

cover uploaded, but isn't there. Covers that other users have uploaded for the same book appear with broken image icon rather than the cover. https://www.librarything.com/work/448742/book/164559691

Jan 16, 11:49pm Top

Also experiencing the same issues.

Jan 17, 1:34am Top

I think it may be images in general. For me the recent profile images at http://www.librarything.com/gallery/recent show blanks for the most recent 5 images. Same with the most recent author image.

Jan 17, 9:33am Top

Thanks for the report, all, and sorry—I've pinged developers about this, will report back asap.

Jan 17, 9:55am Top

Note for devs: I was able to successfully upload a new cover (screenshotted) on www (https://www.librarything.com/work/15050704/book/163730614), but uploading the same image on athena throws errors.

Edited: Jan 18, 12:36pm Top

Okay, here's the latest! Image uploading is working again. You should be able to add new images without any further trouble. There are, however, some lingering issues with images uploaded previously. Copy-pasted from the bug report about that:

It looks like the server that generates and delivers images (i.e. covers in varying sizes) ran out of space—it was generating image files that were blank. So, on our end, it looked like images were still being generated, but, as we discovered here, they were not!

Our sysadmin is currently working on a process to clear out those blank generated image files, which should be done later today. I'll post again once that's complete, and I've verified that images mentioned here have been returned to their rightful places.

Jan 17, 3:00pm Top

Seems like whatever "server full" alerting you have needs to be set to ping someone when it gets to, say, 90% full, rather than 100%, so that even if the alert happens at sysadmin local midnight it can still get fixed before users are impacted? (I am, perhaps naively, assuming that you do have some sort of "server full" automated alerting in place!)

Jan 17, 4:46pm Top

>8 lorannen: Lorannen, Thanks! I've re-loaded my image and it worked fine this time.

Jan 17, 7:33pm Top

Thanks it is working again!

Jan 18, 7:33am Top

I'm having the same problem on a few books. I added about 10 books in about an hour. 3 books ( I think) had that error, but the others were fine. It seemed really odd. Just before this I started to print an inventory, and it loaded on the screen correctly, then I decided to add those books, so I waited to print. I added the books, had the problem, went back to redo the inventory, and now it still loads correctly on the page, but when I click print and it opens the system print dialog, it only shows half of the first page. I thought it was a system problem, so I went to my laptop and my husband's computer and it does the same thing, and tried sending to a different printer also.

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Bug (edit)

ID: 302511

Category: Uncategorized

Assigned to all

Reported by Bettesbooks

Status: Fixed

Jan 18, 12:36pm

121 days since last change

By lorannen

Status log

Reported. Bettesbooks (Jan 16, 10:13pm)

Closed by member. Bettesbooks (Jan 17, 7:33pm)

Fixed. lorannen (Jan 18, 12:36pm)


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