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Folio Online Order History?

Folio Society devotees

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Apr 4, 7:55pm Top

Has anyone heard any updates from Folio about linking the full order history to the new website accounts. Its absurd that the new site is a push only (push orders to the server). The old online order history was much more advanced. The current method often runs the risk of creating a new account for each order.

Apr 4, 8:08pm Top

There is nothing good about the new website. It is an abomination and has not been improved since it was introduced. The FS should sue the IT company who developed it for damages from lost sales.

Apr 4, 8:29pm Top

>1 cu29640: >2 wcarter:

Agreed. They shoved this at us and told us to live with it. They are not listening to us or they are and have decided the will 1) not go back and 2) not fix it.

The old site was much better at getting us information about their books and our orders. The new site is slicker, but fails with respect to navigation, data retrieval, ease of use, efficiency, etc.

Their books are beautiful though, so we put up with it.


Edited: Apr 4, 9:09pm Top

Can someone tell me why orders made via installments do not become a part of your order history? Did this occur on the old site as well? It's like they never happened. I'd like some evidence on my account of these costly limited edition purchases.

Apr 4, 9:47pm Top

It is rather embarrassing that Amazon can show every single purchase you have ever made, while so called fancy FS can't even keep our records from the past few years or decade. Not a good show.

Apr 4, 11:15pm Top

>3 sdawson:

I agree with all but the "new website is slicker" part: I find it very disorienting and inefficiently arranged.

>5 Lady19thC:

To be fair, Amazon has their own personal army of software and website developers; losing data was never an option for them and they could afford that sort of philosophy.

There's absolutely no technical reason that the purchase history (and wish lists and whatever else they had concerning each customer) couldn't have been migrated to the new Folio website. Doing so just would have cost more. It must have been all they could do to buy a new, no-frills website, which in itself is a worrisome thought.

Edited: Apr 8, 6:59am Top

The FS Website is an integral element of the Omni-Channel Vision


The Folio Society now has a sleek, sophisticated website...
...that reflects the identity of the brand and meets the expectations of existing and potential customers. Our team at Williams Commerce has prioritised the user experience, delivering a website we believe will allow The Folio Society to flourish moving forwards.

Magento Commerce Cloud is the perfect platform for Folio...
...to achieve their global growth ambitions and truly helps bring their business up to date with the latest retail ecommerce technology. Equally, delivering a website for The Folio Society that will make it easy for more people to enjoy their beautiful books moving forward is really rewarding.

Apr 8, 9:25am Top

>7 LesMiserables: my sip of tea just hit the wall due to unexpected laughter. The statements made are based in an entirely different reality. "meets the expectations", "prioritised user experience", "global growth ambitions" to name a few...

Edited: Apr 8, 9:37am Top


The Folio Society engaged Williams Commerce to build a powerful new website running on Magento Commerce Cloud 2.2.5, implementing a design template and user experience created by another digital agency. The website is now complete, and the organisation is aiming to enhance the capabilities of its ecommerce operations in the future.

It seems that there also was another company involved, but it is still not an excuse for the poor user experience they claim to have improved. Every time I visit the website I first have to tell them that I'm not from the UK. Other companies want to look like they don't gather every bit of data about us, but FS doesn't even use cookies to store data I want them to remember.

Apr 8, 9:48am Top

>9 c_schelle: Or, indeed, use basic geolocation data to point you to the correct storefront. I am fairly confident I could create a more robust website for Folio inside two weeks.

Apr 8, 11:43am Top

The first thing that struck me was how many of the photographs were not of Folio books. You'd think they'd have taken the opportunity to show more of their handiwork. Then the ironic quotes: “enhanced user experience”,“sleek, sophisticated website”. How I laughed. But on my way out I noticed their list of other companies they’d “helped”, the first of which was Hornby, a company renowned for their model railways, if non-UK devotees haven't heard of them. Coincidental, because only last week I watched a documentary about Hornby and their financial difficulties, teetering on the edge of bankruptcy. Surely nothing to do with their involvement with Williams Commerce … ?

Apr 8, 12:38pm Top

"to flourish moving forwards"?

I have read the last sentence quoted three times and still do not understand it. The books moving forward?

Apr 8, 1:30pm Top

>7 LesMiserables:
>12 overthemoon:

Yes. The books are definitely moving forward somehow, according to that statement. Perhaps they're on a slippery slope. But my initial reaction to the hype was that they must be talking about another Folio Society whose wonderful website I have yet to discover. I too, accessing from Hertfordshire, am continually being invited to switch to the UK site. Telephone orders are not logged on one's order history, which, in any case, only goes back as far as the omni-reincarnation. As a reader, it's a lot to digest.

Apr 8, 1:47pm Top

>13 boldface: As a reader, it's a lot to digest.

Ah, you must be one of those internet drolls ...

Apr 8, 7:02pm Top

>14 folio_books:
I don't subscribe to that.

Apr 8, 8:03pm Top

Sad about Hornby...thought moving production to China solved all of their issues. Though Bachmann and Marklin etc rule the European train market.

Apr 8, 8:06pm Top

A disconnected online order history and new order system that can't find the account number is definitely not integrated.

Apr 10, 3:25pm Top

>4 ProbisPateo:

Instalment payments used to be visible on one's account on the old website - it would state how many payments one had made and how many remained outstanding. I found it very useful. If that's no longer available, it would seem to be a step backwards.

>6 treereader:

Folio's new website is slicker,
But liquor is quicker.

As Ogden Nash might have said.

>7 LesMiserables:, >8 Fierylunar:

Ah, management speak.

The omni-channel aliens will be arriving soon.

They will assume control, they will assume control, they will assume control.

(It was nice knowing you all :-))

Group: Folio Society devotees

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