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Very Unhappy With Folio

Folio Society devotees

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1Pepys
Jan 11, 2010, 4:01am Top

I have renewed on the Folio web site at the end of November, then, by Mid-December, when checking my account on their web site, I saw that 'items' were still 'pending'. I therefore enquired by email if there was anything wrong, and I was told that, yes, the problem was because they could not charge my Visa card. (They could not say why they did not try to contact me directly for this problem.)

After sending back my card details (which I do not like to do), I hoped the problem was solved, but short before Christmas, I got a letter (yes: a letter!) telling me that, even with the details I sent back, they still could not charge my card. After I called them twice on the phone, and I told them that my Visa card was valid in the UK because it had just been charged by the London Review of Books without any problem, I was told that, since the problem apparently was on their side, they would send the books, and I would later send a cheque corresponding to the invoice.

Now, the books are still 'pending', and upon a new email to them, I am told that I should send a cheque now and they will send the books afterwards.

I do not even know if they can accept cheques drawn in euros from a French bank account. I asked them last week, telling them that if they are unable to accept this mode of payment, I would have to cancel my renewal and my membership. In any case, I am not ready to send an international money order which will cost me my shirt. (This is a French idiotism to make my text less dry.)

I have not got any answer yet. Did anybody experience such bad behaviour with Folio? I have been a member since 2003, and I do not understand what happens.

I am really angry with them and want to let the world know it.

2Quicksilver66
Jan 11, 2010, 4:50am Top

This is terrible service Pepys, and I am sorry to hear about it. As a long established member you deserve better.

There should be no problem charging your credit card and presumably you have used it previously with Folio? Sadly, the administrators at Folio are sometimes incompetent. You need to contact someone senior, perhaps the editor, and tell them it's not good enough. I suspect all will then be resolved and you may get some additional renewall books for your trouble (in fact, you should insist on some).

Good luck - let us know how you get on.

3Pepys
Jan 11, 2010, 5:05am Top

I think I need a solicitor, QuickSilver. ;-)

4Quicksilver66
Jan 11, 2010, 5:39am Top

I know a very good one, Pepys !!!!

5AnnieMod
Jan 11, 2010, 5:40am Top

No issues with my credit cards and I use to have issues with one or the other occasionally (some sites still haven't figured out that Bulgaria now has valid credit cards). Why don't you try to call them? It sounds like different people get your mails and it ends up in a real disaster... At least from what I had heard, phone is the better way to deal with them

6Pepys
Edited: Jan 11, 2010, 6:14am Top

Thank you for your solicitude. But I already called them twice on this issue, and exchanged 8 emails with the same person, whose name I have the charity not to reveal. Too much is too much. My next move will be just what QuickSilver advised: to inundate the whole staff with a complaining email.

I find the whole story the more strange since my renewals these previous years were handled very efficiently (though I proceeded directly by email, not on their web site).

7squidblatt
Jan 11, 2010, 6:32am Top

When I entered my information incorrectly, I got an email from them sometime after the books arrived. A phone call rectified my problem immediately, but it sounds like you've been painted into a corner. I wouldn't bother with a money order either. It sounds like they're simply not allowing you any options as a result of very poor service.

8Barton
Jan 11, 2010, 7:18am Top

Lately I have had very similar experiences as shown by Pepys. (The details are spookily close!) I too have had difficulties getting credit card details accepted at ther office. My sympathys to you Pepys.

9overthemoon
Jan 11, 2010, 8:07am Top

Once, my credit card expired between the date of my renewal order and the publication date of one of the four books. When the book was long overdue, I enquired about it by email and received a letter in reply, informing me about the credit card problem. I wish they had told me at the time, rather than waiting for me to call them. I then talked on the phone to the person who had written, and was asked to send my credit card number and new expiry date by fax. After that I soon received the book. So only a very small (and almost forgotten) reason for complaint in a long history of membership.

10cdekeule
Jan 11, 2010, 8:08am Top

I received also a letter telling me there was a problem with my credit card. They asked me to fill in my credit card details again and send it back in the included envelope. I did not do that because I don't see why that is necessary. Often these envelopes are a bit translucent and the number is then easily visible when held against light. I did notice in the letter that the expiry date was wrong so I told them about it through the web form. I never got a reply to this but I saw a few days ago that my items were dispatched.

So I have to agree that there are a few things that could be improved, especially the communication with the customers. I prefer to use Email, because then there are always traces, but I can only use the web form. Each time I get a reply from Folio Society and I reply to that, I receive a "DELIVERY FAILURE" notification from their mail server!

I don't think it's really bad service or that it's intentional. I rather think that the e-business aspect of it needs to catch up with times.

11toodlessm
Jan 11, 2010, 8:34am Top

In the last several months, whenever I have placed an order with Folio, my MasterCard company automatically flags it, prevents the charge from being processed, and puts a hold on my card. It often takes a couple calls to my charge card company to rectify this problem. Again, my personal experience has been that the problem is with my charge card company, not with Folio.

12beatlemoon
Jan 11, 2010, 9:03am Top

>11 toodlessm:

Are you a resident of the UK? I recall when I studied abroad in college, a fellow housemate of mine from the States had a similar issue with her credit card. A few days into our stay, her card stopped working. When she called, she was informed that they believed her card to be stolen, being that the charges were overseas, which did not fit her usual spending behavior! A note detailing the dates of her travel was added to her account information and rectified the problem.

I thought I would mention this, in case it is part of the reason for people's recent difficulties using their cards with Folio. I know here in the US, regulations regarding credit spending are changing; perhaps that is having some effect on international spending? Depending on the card and the terms of the account, it may be that the credit company is automatically denying any attempted charge outside of one's home country.

13Quicksilver66
Jan 11, 2010, 9:08am Top

> 12

I think you could be right beatlemoon. Banks are very hot on fraud protection at the moment. I am in the UK and my bank often blocks transactions with a foreign element - but they usually call me to authorise the transaction before declining it. Pepys - a call to your bank might be in order, but it still does not excuse Folio's disorganisation.

14Pepys
Jan 11, 2010, 9:09am Top

#12 it may be that the credit company is automatically denying any attempted charge outside of one's home country: not in my case. I paid a subscription to the London Review in December and they could charge my card. I pleaded this to Folio to make them understand that the problem was theirs.

15Quicksilver66
Edited: Jan 11, 2010, 9:11am Top

> 14

But banks can be fickle Pepys, blocking some transactions and not others. Perhaps they think there is something a bit fishy about the Folio Society but not the London Review of Books !! I would certainly give them a call.

16AnnieMod
Jan 11, 2010, 9:17am Top

>14 Pepys:

It might be the bank though. I travel a lot (business usually) and now and then one of my cards get rejected and I need to clear with the bank that - yes, it had been me there even if a day earlier I had been at the other end of the globe. The most ridiculous case being a payment working as a charm in one shop on the Munich airport and then failing 10 minutes later on another (and me getting the sms that my bank blocks it because it is considered fraud - text message is the way my bank informs me in such cases).

Can you call your bank and check why these payments are refused? Folio will get "transaction refused" because the bank will keep your confidentiality but you should be able to get the real message (insufficient funds, suspicious activity, address not matching, whatever else).

17beatlemoon
Jan 11, 2010, 9:22am Top

>14 Pepys:

Yes, in your case, I agree something very fishy is up, and certainly Folio has not behaved well. I don't blame you for being angry. But I figured it was worth mentioning for others who are having credit card issues.

I also agree with Quicksilver that banks can be fickle, so it can't hurt for you to call, just in case. Stranger things have happened in this world.

Good luck!

18Pepys
Jan 11, 2010, 9:23am Top

Will follow your advices. As it never happened to me before, and as another transaction in the UK had been accepted during the same time period, I have not explored this solution. Thanks.

19cweller
Jan 11, 2010, 9:25am Top

Pepys, from experience I've had issues where my card would be accepted and then declined for no apparent reason, calling the credit card company has always cleared up the issue.

20HuxleyTheCat
Jan 11, 2010, 9:35am Top

Last week I had a payment to Amazon declined due to a problem with the expiry date. The card is Amazon's own (well MBNA actually), was issued in November, had been used perfectly happilly at Amazon two days previously, and when the order was resubmitted with exactly the same details it went through absolutely fine. Electronic systems talking to each other often seem to mess up.

A couple of years ago myself and better half were on holiday in Krakov; Barclaycard stopped him taking any money out of the cashpoint due to "potential fraudulent use of the card", whereas I had no problems whatsoever. There doesn't appear to be any rhyme or reason to these things.

21Pepys
Edited: Jan 11, 2010, 10:25am Top

My bank said they could not trace any attempt of transaction coming from Folio. It means that they could not even have declined it since there was no request of transaction. This is a mad story...

BTW I have just got an answer from Folio saying that they accept foreign cheques in euros. I think I will do what they request: writing a cheque, enclosing it in an envelope, and sending it by mail coach and packet boat over the Channel. Hope I get the books before Eastertime.

22Quicksilver66
Jan 11, 2010, 9:56am Top

> 21

This is crazy. I would get on to Folio and say you will not come off the phone untill you have spoken with a manager. Not to even try to charge your credit card is crazy - do Folio have money coming out of their ears? Do they not need the business ? If they have some new policy on not accepting foreign credit cards then they should tell you.

23beatlemoon
Jan 11, 2010, 10:07am Top

>21 Pepys:

Curiouser and curiouser!

24Pepys
Jan 11, 2010, 11:31am Top

Interesting: somebody logged in as webmail.foliosociety.com has accessed 4 times my LT profile page in the last hour. Proof that they really love us.

They probably did not know that I log every access to my page. Nice weather in London, mole?

25Quicksilver66
Jan 11, 2010, 11:42am Top

> 24 Good. You might make some progress now.

26boldface
Jan 11, 2010, 8:53pm Top

>24 Pepys: "I log every access to my page."

How do you do that, Pepys?

27toodlessm
Jan 11, 2010, 10:53pm Top

>12 beatlemoon:

I am a US resident. Today I called my charge card company to request that my charge card not be put on hold for all charges when I make a Folio purchase. They informed me that this is impossible as an overseas transaction is automatically flagged, even if I have used the specific vendor (Folio) multiple times. Great.

I did speak to two different Folio reps on the phone to inquire about my last internet order. The first informed me that my latest charge would not be processed because of a hold placed on it by MasterCard. The second Folio rep I spoke to contradicted the first and said that there was no problem.

I am optimistic and expect my next shipment soon. But it does make me question the reliablility of Folio reps over the phone. Is there some management issue that needs to be seriously addressed with the company??

28Pepys
Jan 12, 2010, 3:34am Top

boldface: have a look here. You must first register, then declare which page you want to log the access on. They provide you with an HTML code you insert anywhere in your profile page, with the display of a counter of accesses. You get very detailed info when you click on the counter. You can also make this info unavailable to the general public. The service is free as long as you do not want to keep thousands of accesses in your log (The free limit is 500, which is enough for the accesses we have on our pages.) It has been working fine with me in the last two years I think. From what I could see, Folio access our pages once or twice a month.

29angelikat
Jan 12, 2010, 7:36am Top

Really? I wonder if they check all of the group or just those that post the most. That would be an interesting statistic.

30LesMiserables
Jan 12, 2010, 7:57am Top

> or just the malcontents ;-)

31boldface
Jan 12, 2010, 9:20am Top

>28 Pepys:

Thanks, Pepys. This has possibilities.

32Foxhunter
Jan 12, 2010, 9:31am Top

This message has been deleted by its author.

33Quicksilver66
Jan 12, 2010, 9:39am Top

> 32

Only it's not Her Majesty's fault ! However, it might teach Folio a lesson if the management of the Folio Society were to spend some time at Her Majesty's pleasure to atone for their faults.

Let us have an update Pepy's. Have you made any progress?

34Pepys
Jan 12, 2010, 10:23am Top

I think it would be fair of me to acknowledge the goodwill of my correspondent at Folio. She did all she could to solve the problem. I asked her yesterday to check once more the expiry date. But the answer came today: the issue apparently comes from their computer being unable to handle some kinds of credit cards. Including mine, although my previous Visa card worked fine with them before.

So please, Mole, be technology inventive! Otherwise, though being a member, I will not be able to buy more books during the year if my card continues to be rejected. (In a sense, it will be better for my purse.)

35chase.donaldson
Jan 12, 2010, 5:59pm Top

Pepys,

How do you paste it into the webpage? I tried it and the long bit of code showed up on the profile page. Any ideas?

36JanWillemNoldus
Jan 12, 2010, 7:41pm Top

>1 Pepys: and most following messages:

I had exactly the same experience as you, Pepys (greetings)! Perhaps because I live in France too. Wrote four letters, numerous emails, having as only reaction the renewed request to furnish details about my Visa card (though I proposed also to pay with a cheque). I never had the explanation you received (>34 Pepys:), but now I know... a little bit late however, as I had to renounce after nearly six months of (always polite, but monotonous) correspondance. My membership started in the mid '90s and I have the same Visa account since 1993. Several other UK instances accept my card, so the problem must really be the Folio computer, as you explain.
My only hope: that this discussion may inspire Folio administrators to adapt their computer so that people like us (there must be more than only two?) can order again.
By the way: did any people suffer from a 2010 bug (as did many Germans apparently)?

37Osbaldistone
Jan 12, 2010, 9:06pm Top

>36 JanWillemNoldus:
By the way: did any people suffer from a 2010 bug

Our dog had an upset stomach all day today, but otherwise, we've been fine. ;-)

38Barton
Jan 12, 2010, 10:59pm Top

>34 Pepys: You could always pay by cheque. Just a suggestion.

39Pepys
Jan 13, 2010, 6:00am Top

#38> Yes, this is indeed what I did yesterday night: I choose my best goose quill, wrote a bill of exchange payable at the French Kings postal bank, sealed it with red wax, and gave it to a courier who changed horses several times on his way between Grenoble and Dover... It recalled me the old 17c. days. ;-)

40AnnieMod
Jan 13, 2010, 6:07am Top

>38 Barton:
It might be working for him but if my cards get rejected, I do not have this option. So do not presume that everyone can just write a check :)

41P3p3_Pr4ts
Jan 13, 2010, 8:44am Top

39 XD classic!

42Willoyd
Jan 13, 2010, 12:57pm Top

>38 Barton: not for that much longer

43penitent
Edited: Jan 13, 2010, 1:41pm Top

Over the last couple of years Credit Card companies have been introducing and enforcing new policies to try preventing fraud and identity theft; these go from flagging “unusual” transactions to deactivating the card. Every time I leave the States and I forget to call to inform them I will be travelling to whatever country and to expect foreign transactions in certain dates my cards get disconnected after the first use, which creates quite a hassle when you are abroad.

In regards to Folio every time I was doing a purchase online I would receive a call from the credit card fraud department to inform me that someone may be using my card in the UK, if I would answer the phone I would clear the transaction, if not, it was cancelled. After a couple of instances I asked them to make a note in my account to please not flag or reject any Folio Society transactions and I have not had a problem since.

44Barton
Jan 13, 2010, 6:51pm Top

>40 AnnieMod: I stand corrected. Perhaps giving your first born might be a more realistic possibility or maybe the title for some farflung barony or duchy.

45AnnieMod
Jan 14, 2010, 5:00am Top

>44 Barton: :)
What I mean is that I cannot write a check because this option is available from the banks here (now - if I go personally in the bank, sign more documents than I usually sign for a year, I might be able to get a bank check. But not a personal one :( ).

46cdekeule
Jan 14, 2010, 7:46am Top

Now it's my turn to be unhappy. Yesterday, I saw that two books from an order I placed in December were 'refunded'. I received no notification about this. After mailing them about this sudden change in order status, they replied that those two titles have now been withdrawn and that they are no longer selling them. The two books are 'The Yellow Fairy Book' and 'Meditations'.

Two things I'm not happy about. First, the obviously out of date website. 'Meditations' is still for sale on the website, while they say the book has been withdrawn. Second, the lack of communication. And if I want to reply to the mail sent to me, it will bounce back!

47boldface
Jan 14, 2010, 12:42pm Top

Bad luck, cdekeule. Folio certainly need to get their act together. Today they sent me e-mail saying that my membership-qualifying order placed last September is now available. Of course, I received this order months ago, and my five monthly payments have already been completed. It may be that the e-mail was meant to be an acknowledgement that the payments have been completed, but in that case the wording of it is utterly misleading.

Incidentally, I see that while 'Meditations' and 'The Yellow Fairy Book' are still on the website, they are now flagged 'Sold Out'. Maybe their continued appearance means they will be reprinted, but the Folio website being what it is, who knows?!!

48haniwitch
Jan 14, 2010, 3:03pm Top

#46 & 47
On the Canadian site Meditations is available but with a "Limited Stock 2 left" notice. The Yellow Fairy Book is no longer on the site (I'm so glad it was one of my renewal books).

49boldface
Jan 15, 2010, 7:40pm Top

>47 boldface:

Today, I receive an e-mail from FS apologising for the out-of-date order confirmation. It was due (surprise, surprise) to a computer error.... Don't you just luv 'em?

50cdekeule
Jan 19, 2010, 8:30am Top

>46 cdekeule:
TO follow up, TFS apologized for the lack of communication and offered me to send a returned copy of 'Meditations' free of charge. Meanwhile I ordered a copy of 'The Yellow Fairy Book' on Abebooks. Although that copy was much higher priced, I now pay about the same for both books as when I ordered them initially. So I'm happy after all.

51SpoonFed
Jan 21, 2010, 5:26am Top

Argh! I just got a letter from them stating that they couldn't take money from my card due to an incorrect expiry date - despite the fact that I've had the books for more than two weeks! I thought this might happen; as soon as I read this thread the first time, I checked my order and it read 'items pending' even though it had already been delivered.

I really wish they would use a payment system like SagePay and Streamline, so that the customer would know immediately if there's a problem with the card or payment. Our company uses that system to sell books and our yearly income from the website is less than £20,000 (just 20 copies of Night Thoughts!).

I can only imagine that they must have had some staffing issues for them to actually send out books without having ensured that payment was taken first.

52WhatAboutHanSolo
Jan 23, 2011, 5:01pm Top

I am so angry with them. I just wanted the Empires of the Ancient World books, they looked fantastic. And I saw the price, so it seemed great. But, it was too good to be true. If I wanted to keep these books, I would have to buy two more books. THEN another two. I looked on the website satisfied with what I had to do, and realised the price of the books. $70, $80, $90, it seemed crazy...yet I realised that they are pretty good quality books. So, I ditched the offer. It makes me sad, because the 7 books I desperately wanted I could not buy. And the covers shine with magnificent pictures in gold....sigh. :( Does anyone know where I could buy books like the Empires of the Ancient World pack?

53appaloosaman
Jan 23, 2011, 6:41pm Top

They come up frequently on Ebay.

54boldface
Jan 23, 2011, 6:50pm Top

> 52 "I looked on the website satisfied with what I had to do, and realised the price of the books. $70, $80, $90, it seemed crazy...yet I realised that they are pretty good quality books."

Well, the offer is "crazy", come to that:
______________

"Published price: US$ 398.80

Your price: US$ 19.95

Plus, Oxford Leather-bound Compact Dictionary and Thesaurus
Your FREE Gift worth US$104.00.

Total Savings US$482.85

In return for this special offer you are agreeing to buy 4 books in 4 weeks"
______________

You might say, "If all Folio books came at these prices, they wouldn't be in business" . . . but then they discovered Australia!

55Witchylady333
Jan 24, 2011, 4:21am Top

51- I've only placed 5 orders with Folio, and this has happened twice to me!

56SpoonFed
Jan 24, 2011, 7:50am Top

>55 Witchylady333: Luckily, it hasn't happened to me again! But it makes me nervous - especially with large orders, I'd prefer them to take the money as quickly as possible before I can reconsider!

57Osbaldistone
Jan 25, 2011, 8:19pm Top

>56 SpoonFed: I'd prefer them to take the money as quickly as possible before I can reconsider!

Or, looking at the low credit card balance, order more books! :-)

Os.

58SpoonFed
Feb 2, 2011, 8:16am Top

>57 Osbaldistone:
Oh no, I hadn't thought of it that way!

59Barton
Feb 3, 2011, 11:54am Top

On the other hand I reported a damaged book to Folio and within two weeks I received a replacement copy plus anoither book for bmy troubles, colour me satisfied.

60LipstickAndAviators
Feb 3, 2011, 12:09pm Top

Wow, which other book did you get?

I just reported a damaged book and the lady said she'd send one right out, but stil waiting and no mention of it on my account ont he website. Hasn't been quite 2 weeks yet though.

61Janis.Booth
Aug 17, 2011, 1:26pm Top



I have written this letter though it will likely be ignored by these incompetent creatures.

Mr Buchanan

How dare you accuse me of non payment when I have submitted my Amex information twice. You obviously have no idea about customer service. You now have the temerity to put the charge in the hands of a collection agency of all things. I spoke with one of your customer service people many weeks ago who said he would supply the RMA for their return. He did not say that I had to return ALL the books I had from you only those I hadn’t paid for. Now I find I am being chased by a group of morons who don’t make themselves available by phone - NCO financial. I spoke with another of your services reps, a misnomer if ever there was. She insisted I have to return all the books including those I have paid for. WHY?

When I sent the last batch of books I said I would like to keep a couple of them and for your people to send me an updated bill which I agreed to pay for by cheque to get your disgusting company out of my life. Now I get this collection notice. This is utterly ridiculous. How dare you do this when you are not prepared to be even handed and let me pay the only way, other than by cheque, I have. The discrimination against Canadians and Australians is appalling. I will advise people I know of the atrocious treatment you give me, a customer, I guess this a case of caveat emptor.

A customer

62Janis.Booth
Aug 17, 2011, 1:28pm Top

I expect this treatment is fairly commonplace. I sent a letter previously which has been totally ignored too. What a disgusting idea of customer service. I will get luxury books elsewhere in future.

Mr Buchanan

How dare you accuse me of non payment when I have submitted my Amex information twice. You obviously have no idea about customer service. You now have the temerity to put the charge in the hands of a collection agency of all things. I spoke with one of your customer service people many weeks ago who said he would supply the RMA for their return. He did not say that I had to return ALL the books I had from you only those I hadn’t paid for. Now I find I am being chased by a group of morons who don’t make themselves available by phone - NCO financial. I spoke with another of your services reps, a misnomer if ever there was. She insisted I have to return all the books including those I have paid for. WHY?

When I sent the last batch of books I said I would like to keep a couple of them and for your people to send me an updated bill which I agreed to pay for by cheque to get your disgusting company out of my life. Now I get this collection notice. This is utterly ridiculous. How dare you do this when you are not prepared to be even handed and let me pay the only way, other than by cheque, I have. The discrimination against Canadians and Australians is appalling. I will advise people I know of the atrocious treatment you give me, a customer, I guess this a case of caveat emptor.

A customer

63Arknight
Aug 17, 2011, 2:10pm Top

>61 Janis.Booth: & 62

Don't let the door hit you on the way out...

64Ephemeralda
Aug 17, 2011, 3:30pm Top

>61 Janis.Booth: & 62

Did you join LT today only to post a copy of your letter to FS on this forum?

Do you do a lot of (pa-)trolling?

65LesMiserables
Aug 17, 2011, 5:30pm Top

> 63, 64

I think those responses are pretty pathetic.

Shame.

66kiwidoc
Aug 18, 2011, 12:43am Top

Ditto to the response of ephemeralda.

I don't like such postings - inflammatory, unexplained and basically uncalled for in such a group as this - especially in view of the lack of LT history.

I chose to ignore such rantings, especially in light of the overwhelming positivity of most of this group.

67N11284
Aug 18, 2011, 3:45am Top

I think it's pretty obvious that posts 61 and 62 are a wind up designed to stir up controversy in this forum. There have been many (mainly justified) complaints about the FS pricing policy but in my recollection the vast majority of postings regarding Customer Service have been positive.
In my own case a book I ordered in May had not arrived by July 1st, I e-mailed the Society and they immediately dispatched a replacement, no questions asked. This arrived 10 days later, I expect the original was mislaid in the post or at the warehouse. In either case the person dealing with my inquiry was most helpful.

68Pepys
Aug 18, 2011, 3:54am Top

67> Ditto for me, even if I opened this thread last year.

The FS Society computers are not always working satisfactorily, but their customer service is perfect.

69ironjaw
Aug 18, 2011, 5:32am Top

Whenever I have conversed with FS's Customer Service they are very professional, extremely polite and apologetic. I am surprised by the fact how many times they apologize. And this comes from a country where not many people are apologetic. "I am sorry" is rare here, so I was sincerely surprised and emotional. Mishaps happen and if Janis is a legitimate customer that I do hope that his problems are sorted out without resorting to ungentlemanly behaviour

70Arknight
Aug 18, 2011, 10:44am Top

>66 kiwidoc:

Thank you, this is exactly why my post in 63 was so dismissive.

Personally, I also had a problem with my initial order when I signed up for FS with a mix-up between their American and UK offices telling me I had or had not paid different amounts. As soon as I emailed their UK office and got the confusion sorted out, they not only apologized, they gave me one of my joining books for free! I can understand if one has a valid problem and wants to ask the group for advice or an opinion in the form of a question, but to just blindly post a one-sided email conversation without any context of the situation, I can only assume one is attempting to stir things up just for the sake of stirring the pot.

71drasvola
Aug 18, 2011, 10:56am Top

...but to just blindly post a one-sided email conversation without any context of the situation, I can only assume one is attempting to stir things up just for the sake of stirring the pot.

I agree.

72harrypp
Aug 26, 2011, 12:39pm Top

This message has been flagged by multiple users and is no longer displayed (show)
>71 thanks for the input nerd.

73lgreen666
Aug 26, 2011, 4:09pm Top

72> what a rude fellow...

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