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Microsoft CRM 3 For Dummies by Joel Scott
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Author nameRoleType of authorWork?Status
Joel Scottprimary authorall editionscalculated
Lee, Davidmain authorall editionsconfirmed
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Amazon.com Product Description (ISBN 0471799459, Paperback)

Manage sales, service, and marketing processes all together



Find out how to manage customer information to make your business more productive

Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.

Discover how to
* Develop and manage customer relationships
* Implement a sales process
* Set up security and access rights
* Generate quotes, orders, and invoices
* Manage leads and opportunities
* Create and use product catalogs

(retrieved from Amazon Thu, 12 Mar 2015 18:24:30 -0400)

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