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Three Wins: Service Improvement using Value Stream Design 2e
by Simon Dodds
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Amazon.com Product Description (ISBN 184753631X, Paperback)Three Wins is a true story of how a small team of healthcare professionals re-invented the way they worked to deliver a higher quality, lower cost service and improved their working environment. The outcome of their transformation has been awarded two national innovation awards; the first for the improved service to patients; the second for the way that they used information technology to achieve their vision.
(retrieved from Amazon Thu, 12 Mar 2015 18:11:05 -0400)
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