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Engaging Public Sector Clients: From Service-Delivery to Co-Production
by John Alford
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Amazon.com Product Description (ISBN 0230223761, Hardcover)
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
(retrieved from Amazon Thu, 12 Mar 2015 18:18:22 -0400)
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