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ITIL Service Design 2011 Edition
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Amazon.com Product Description (ISBN 0113313055, Paperback)The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Author Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the design coordination process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.
(retrieved from Amazon Thu, 12 Mar 2015 18:07:07 -0400)
Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs. ITIL Service Design provides a best-practice framework that will give you the knowledge and skills necessary to design IT solutions that consistently meet customer requirements and deliver business benefits.
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