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Demonstrating Results: Using Outcome…
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Demonstrating Results: Using Outcome Measurement in Your Library (Pla…

by Rhea Joyce Rubin

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Contents very solid and practical. But rather dull. ( )
  maribou | May 6, 2013 |
Rhea Rubin’s contribution to the “PLA Results” series, designed to provide “pragmatic information” that can be used to improve any sort of program designed and offered by libraries (p. 11), is essential reading for those trying to document and advocate for the importance of library workplace learning and performance programs. She focuses on measuring outcomes—documenting “the quality and effectiveness of a program…to quantify our users’ success stories” (p. 2)—and takes a common-sense approach—always asking “so what?” in response to what libraries do. Exercises, tool kits, and work forms which can easily be adapted to the design and implementation of training programs and the measurement of their effectiveness serve as a continual reminder that measurement must be built into offerings from the moment those offerings are designed. “Training,” she notes, “is, by definition, an outcome-based activity since the goal is always impact on the trainees; the purpose is to stimulate or contribute to a change” (p. 29). ( )
  paulsignorelli | Nov 26, 2010 |
This book takes a user through a step by step process to evaluate a service that is either in place or being considered. The book is thorough and anyone who works in a library that is facing budget cuts would find this book useful. This book would help a library demonstrate that a program is necessary or not depending upon the outcome.

If you work as a manager in any library, this book would be essential to help with planning and justifying your budget. ( )
  su_library_student | May 14, 2008 |
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"According to New Planning for Results trainer Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they enhance library programs using evaluation techniques." "Using the 14 step-by-step customizable workforms, libraries can gather and interpret statistically accurate data to demonstrate outcomes and attract funding. Applying these concepts in examples and in two running case studies - an Internet class for seniors and a tutoring program for teen mothers - brings the model to life. Six "tool kits" include tips on creating evaluations, coding data, and selecting a sample."--BOOK JACKET.… (more)

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