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Heads in Beds: A Reckless Memoir of Hotels,…
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Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called… (edition 2012)

by Jacob Tomsky

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5715817,406 (3.39)37
Member:kraaivrouw
Title:Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
Authors:Jacob Tomsky
Info:Doubleday (2012), Hardcover, 256 pages
Collections:Your library, 2012
Rating:**1/2
Tags:Jacob Tomsky, non-fiction, memoir, hotels

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Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality by Jacob Tomsky

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Showing 1-5 of 57 (next | show all)
Misleading for the author to claim vast experience in the hotel industry. Author worked primarily as a desk clerk at a few hotels. Subtitle could have been "how to scam extra income". ( )
  MM_Jones | Feb 18, 2017 |
On the cover People magazine is quoted, "A horrifyingly good time...You know you're learning way more than is good for you, but you just can't stop reading."

I can't remember the last time I read through a memoir with such ease because it was more novel in its approach than 'dreary' life story. I wasn't learning too much (as the quote would suggest), but it was hard to stop reading. This came at such a poignant time in my life. I started a service industry job and have been discouraged a great deal by the treatment I have received from "my betters". The ability to read Tomsky's tell-all of his time in the Hotel industry made me feel less hopeless and knowing that asshats are everywhere, while disheartening, is nice to know I'm not alone. (I already knew this in truth, but the timing and all is key here.) I hope I have the opportunity to travel again in my life and stay in a luxury hotel and behave accordingly...dropping bricks here and dropping bricks there, how about everywhere? *wink* ( )
  books_ofa_feather | Jan 20, 2017 |
An easy, breezy read, a must-read for anyone with any kind of hospitality or customer-service related position. ( )
  bensdad00 | Jan 10, 2017 |
2.5 stars.
This book reminded me of one of those blogs where a disgruntled public professional gives you the behind the scenes dirt on their profession. There is some substance but mostly it's a chance to gripe about his job, shock us with some not so shocking stories and educate us on tipping. There is a LOT about tipping.

I guess I was hoping for more than learning how to steal from the mini bar. ( )
  Iambookish | Dec 14, 2016 |
So yeah, hotel guests can be jerks, but this memoir kinda makes it seem like hotel employees are douchebags.

But now I do want to tip more, so I guess it worked. ( )
  imahorcrux | Jun 22, 2016 |
Showing 1-5 of 57 (next | show all)
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I've worked in hotels for more than a decade.
I am standing on St. Charles Avenue, uptown New Orleans, a few months out of college and a few weeks into summer.
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Amazon.com Amazon.com Review (ISBN 0385535635, Hardcover)

Amazon Best Books of the Month, November 2012: Always tip. If you can’t tip, be nice. And if you can’t manage either, you might be better off unwrapping a new toothbrush every day. That’s just one lesson to be learned from Jacob Tomsky’s gonzo account of his years as a front-desk clerk at hotels in New Orleans and New York. From the glad-handing doormen to the unsung workers in the “back of the house,” Tomsky exposes the machinery and machinations that make luxury hotels run (if not always smoothly), advising his potential guests about whose palms to grease (and how much) in order to get that coveted park-view upgrade. Informative and mildly salacious, Heads in Beds is an entertaining peek inside the places people go to get away, and the stunts they pull when they get there. --Jon Foro


Amazon Exclusive: An Essay by Jacob Tomsky

When I started working in hotels the computer screens glowed in one color, alien green, and the monitors were the size of boulders. We used to confidently toss comment cards in the trash (or, as we referred to it, file them in the “T” file) making them disappear forever. I used to cash checks by picking up the phone and speaking to another human being. Music in the lobby was usually provided by a piano player, who would swivel his head at passing guests with a ridiculous, pasty-looking smile as he tapped out non-offensive cover songs played with a non-offensive classical flourish.

Now, mid-volume, beat-heavy techno seeps from recessed speakers built into the lobby’s crown molding. The screens are flat. You can’t manage to direct anything from Trip Advisor into the “T” file and all the guests want to hook up their iPad to the toilet or whatever. And if you pay with a check I still have to pick up the phone, which is extremely irritating because who pays with checks anymore? Stop it.

But all of that change means nothing. Because I’ll tell you what hasn’t changed: The front desk agents, the bellmen, the doormen, the housekeepers, the room service attendants, and the managers. Hotel employees are still version 1.0 and I guarantee if you brought me to a bar and sat me next to a front desk agent from 1897, we’d over-drink and swap the same type of hilarious stories about the same type of insane guests. Hospitality, no matter how slick it gets, will always be a business run by people who serve people. It will always be about service. It will always take a person to explain that, no, you cannot hook up your iPad to the toilet but you can use it to control the lights and wirelessly play music through the in-room speaker system. And guests still, and hopefully will forever, hand me physical comment cards, which I will continue to throw in the trash.

During all these renovations (while I said things like, “Wait, they made the internet wireless? It’s in the goddamn air now?”) I was always writing. I grew up reading novel after novel and that’s all I wanted from life, to give back and write something good. After years of hotel work and relocations that took me from New Orleans to Paris to Copenhagen and ultimately New York City, I finally conceived the idea for Heads in Beds. I put everything I had into it, all my knowledge of the industry and the writing skills I’d developed since I was a child. I truly hope you find it funny and informative and that it helps you navigate the crooked halls of hospitality. That has always been my goal, to write something good.

That and hang out with a front desk agent from 1897.

(retrieved from Amazon Thu, 12 Mar 2015 18:06:48 -0400)

"A humorous memoir by a veteran hospitality employee that reveals what goes on behind the scenes of the hotel business. Includes tips on how to get the most out of your hotel stay"--

(summary from another edition)

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