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Aftersales Management: Creating a Successful Aftersales Strategy to Reduce…
by David Brock
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Amazon.com Product Description (ISBN 0749456418, Hardcover)
Aftersales Management explores in detail the immense amount of money wasted in the retail industry every year on badly managed after sales processes, and looks at how to precent this happening. What happens after a sale if problems occur? How are they handled, and what processes can be applied to make sure that they are dealt with cost effectively for the company, while at the same time improving customer service and increasing sales?
(retrieved from Amazon Sat, 25 Jan 2014 13:13:35 -0500)
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