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Business Process Benchmarking (The Asqc Total Quality Management) by Robert C. Camp

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Business Process Benchmarking (The Asqc Total Quality Management)

by Robert C. Camp

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Amazon.com Product Description (ISBN 0873892968, Hardcover)

Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results.

(retrieved from Amazon Fri, 24 Apr 2009 07:58:04 -0400)

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