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This introductory text presents complete and accurate coverage of the basic skills needed to perform effectively as a health office administrative assistant in today's fast-changing work environment. Canadian examples, data, and illustrations have been integrated throughout, and the author draws on her extensive teaching and industry experience to provide real-life examples and scenarios to make key concepts come alive.   This second edition showcases a fresh new design along with new material on dental office clinical and administrative procedures, job searches, resumes, and ethics. Catering to the needs of professionals entering a technologically driven workforce, the author has also updated key segments to reflect the move towards electronic environments, as well as included "Future Trends" textboxes that discuss the role of technology in the field of health office administration.