HomeGroupsTalkZeitgeist
This site uses cookies to deliver our services, improve performance, for analytics, and (if not signed in) for advertising. By using LibraryThing you acknowledge that you have read and understand our Terms of Service and Privacy Policy. Your use of the site and services is subject to these policies and terms.
Hide this

Results from Google Books

Click on a thumbnail to go to Google Books.

Managing Your Outsourced IT Services…
Loading...

Managing Your Outsourced IT Services Provider: How to Unleash the Full…

by Venkatesh Upadrista

MembersReviewsPopularityAverage ratingConversations
2None2,551,640NoneNone
Recently added byandrewonbehalfofdena

No tags.

None.

None
Loading...

Sign up for LibraryThing to find out whether you'll like this book.

No current Talk conversations about this book.

No reviews
no reviews | add a review
You must log in to edit Common Knowledge data.
For more help see the Common Knowledge help page.
Series (with order)
Canonical title
Original title
Alternative titles
Original publication date
People/Characters
Important places
Important events
Related movies
Awards and honors
Epigraph
Dedication
First words
Quotations
Last words
Disambiguation notice
Publisher's editors
Blurbers
Publisher series
Original language

References to this work on external resources.

Wikipedia in English

None

Book description
Haiku summary

Amazon.com Product Description (ISBN 148420803X, Paperback)

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities.

The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.

The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.

What you’ll learn

Managing Your Outsourced IT Services Provider will show IT services receivers how to excel in the following areas:

Gauging the suitability of your prospective provider’s business knowledgeEngaging and managing the service delivery interfaces at the various staff levels of your provider’s organizationExtracting full value, efficiency, and prioritization from the various divisions of your IT services provider using a mixed team operating modelSetting your financial targets and control your costs for maximum ROICrafting, negotiating, and enforcing SLAs that define appropriate service parameters, KPIs, and penalties and oblige your provider to innovate and to accommodate changes in your business processesRecognizing and minimizing risks such as vendor lock-in, breach of confidentiality, IP transfer, and key employee attrition

Who this book is for

Managing Your Outsourced IT Services Provider is designed for executives and managers of organizations outsourcing their IT services, including CIOs, project managers, and business heads.

Table of Contents

The Organization of IT Services Providers

The Profit-and-Loss Constraints on IT Services Providers

Providers’ Tactics and Tricks for Hitting P&L Targets

The Operational Parameters of IT Services Providers

The Organization of IT Services Receivers

Selecting Your IT Services Provider

Understanding Your IT Services Provider

Mapping and Managing Your Service Providers

The Captive Center Alternative

Your Exit Plan

Opting for a Single IT Services Provider

(retrieved from Amazon Sat, 22 Aug 2015 23:08:19 -0400)

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry?s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver?provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.… (more)

Quick Links

Popular covers

Rating

Average: No ratings.

Is this you?

Become a LibraryThing Author.

 

About | Contact | Privacy/Terms | Help/FAQs | Blog | Store | APIs | TinyCat | Legacy Libraries | Early Reviewers | Common Knowledge | 126,296,515 books! | Top bar: Always visible