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Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your…
by Noah Fleming
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Amazon.com Product Description (ISBN 0814434436, Hardcover)Loyal customers are the beating heart of every great business.
So why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have?
Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return.
A better solution is to shift resources from attracting new customers to engaging the base--the path to stable growth, season after season. The book's entertaining stories and action steps reveal how anyone can:
Cultivate the 3Cs of evergreen companies: character, community, and content
Build loyalty programs that turn satisfied customers into enthusiastic advocates
Nurture profitable customers while pruning those who sap time and money
Inject authenticity into social media communications (and decipher once and for all what that actually really means!)
Invert the expectations gap that can drive customers away From Internet startups and mom-and-pop businesses to multinational giants, strong companies are rooted in customer retention. Evergreen helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits.
(retrieved from Amazon Tue, 11 Aug 2015 16:30:28 -0400)
Explains the importance of customer relations and providing a memorable customer experience, detailing how great companies don't worry about passing fads and shifting marketing trends in order to attract business.
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