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The Power of Positive Confrontation: The…
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The Power of Positive Confrontation: The Skills You Need to Know to Handle…

by Barbara Pachter

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I'm not a regular reader of self-help books, but I found this reasonably helpful and not too annoying. Pachter describes her approach to positive confrontation: tell the person what's bothering you, ask them for what you want instead, and then check up to see whether that's happened or is going to happen. This part I found helpful only in that it was a good reminder to be specific about asking for a remedy when complaining about something, because, as she points out, otherwise you might not get the remedy you want. In general, I found her tips to be good reminders of things I already knew but don't always do: don't attack someone with a "you always do this" statement because that makes them defensive, remember that a person may not realize something bothers you (i.e., they're not being a jerk on purpose), don't wait until the person has totally driven you nuts to speak up, etc.

The book is an easy read, and Pachter has helpful summaries at the end of each chapter highlighting the key points. She does include some exercises, all of which I thought were too cheesy to do. Her tone is occasionally stilted, but she also has moments of humor. ( )
  carlym | Jul 1, 2008 |
The WAC 'em technique and "Polite and Powerful" approach may seem simplistic at first, but it works and this author offers a very concise, useful treatment of confrontation management. ( )
  jpsnow | Apr 27, 2008 |
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Confrontation is inevitable, and in today's fast-paced world, dealing with these conflicts in positive, constructive ways is essential. Pachter provides techniques and strategies that will help listeners resolve conflicts so that all sides are satisfied.… (more)

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