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Loading... Crucial Conversations: Tools for Talking When Stakes are High (original 2002; edition 2002)by Kerry Patterson
Work InformationCrucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson (2002)
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Sign up for LibraryThing to find out whether you'll like this book. No current Talk conversations about this book. I listened to the audio, then bought the book. This is a now a requirement for our homeschool graduation. EVERYONE should read this. There is no one who cannot benefit from this research and practical tools and insights to improve communication--ESPECIALLY when your emotions run high! At the end, the authors comment on the few managers they interacted with who actually made changes and improved. Change is hard! They acknowledge how difficult it is. The audio was well done, and the humor of our human gut reactions well-communicated. ( ) This is the best book I've ever read in communication. It has changed my life! Some if the principles that resonated with me were to "Start with Heart" before ant conversation. In other words examine your own motives. Then, "Make it Safe" for the other person(s). Assure them of what you "don't intend" and then follow up with what you "do intend." Give them a chance to tell their story and ask questions tentatively. There are more! You must read this book! (11) This is the first self-help/work book that I have truly felt was 100% valuable and a satisfying read. What do you do with you are blindsided by a conversation that you have been avoiding or don't want to have? Or you know something needs to be said; and it probably needs to be said by you -- but you are so dreading it? This happens every week in both our professional and our personal life and we blow it - over and over again. We get emotionally hijacked. We tell ourselves victim or villain stories. We resort to either silence or violence. Oh yeah, this resonated for me. This book gave practical solutions to these situations in easy to understand language with illustrative examples that felt real. The author did a great job of keeping their own personality out of the writing - so many books in this genre start to become more about how fabulous the author is, rather than the wisdom. (Though there were quite a few shout outs to content on their website that is inaccessible unless you sign up -- minus 1 star...) I found myself taking notes and practicing in my mind... Learn to look - are we actually in dialogue here? What is the right conversation to be having - Is it about content, a pattern, or our relationship? What do I really want and what am I acting like I want? Umm, maybe I need a time-out and have the conversation at a different time after I establish these things... I also liked the process advice - Whoa, not safe - step out and establish mutual respect and purpose. And the STATE my path pneumonic is kinda life changing. I honestly don't know if I can do it - especially in my personal life. What I have at least been practicing though that has been working is a instituting a delay between observations --> emotion --> action. "What is the story I am telling myself?" has been a life changing internal monologue over the last few weeks. Hey, we all gotta start somewhere. So as you can tell, I am enthusiastic about the advice in this book. Even though I am intelligent and accomplished and well-read - turns out - no one ever taught me this stuff. I've been telling my friends and colleagues that I've been reading a book about how not to be an arsehole. Ha! no reviews | add a review
"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again"-- No library descriptions found. |
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Google Books — Loading... GenresMelvil Decimal System (DDC)153.6Philosophy and Psychology Psychology Cognition And Memory CommunicationLC ClassificationRatingAverage:
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