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Loading... The Starbucks Experience: 5 Principles for Turning Ordinary Into…by Joseph Michelli
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will love Sign up for LibraryThing to find out whether you'll like this book. Fun read for a minor Starbucks junkie. I liked the customers' stories and how Starbucks reacts. (  ) skinglist | Jan 10, 2009 |  More a love letter to Starbucks than a business book, but somewhat interesting, if you can step away from the excess of laurels heaped upon Starbucks by the author. mochap | Nov 11, 2008 | Summary: Starbucks good. Your business should be like Starbucks. (  ) dwfree | Dec 3, 2007 | inspiring! (  )1  micheaun | Nov 9, 2007 | 5 principles that make Starbucks the "third place" 1 Make it your own 2 Everything matters 3 Surprise and Delight 4 Embrace Resistance 5 Leave your mark To apply this to a church setting it is fairly simple to take the "Create You Own Experiences" which are scattered throughout the book and use them with leadership teams. ( )1 alanwilkerson | Jun 28, 2007 |  no reviews | add a review
Amazon.com Product Description (ISBN 0071477845, Hardcover)WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's most admired companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the partners -and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involvedFilled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas. (retrieved from Amazon Tue, 05 Jan 2010 12:36:17 -0500) The first test round has been closed. Visit the Open Shelves Classification group for details. |
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