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Bangalore Tiger by Steve Hamm
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Bangalore Tiger

by Steve Hamm

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A very detailed and clinical analysis of tech services giant Wipro. It's transformation from a humble peanut oil vendor to tech industry heavyweight and all this due to the vision and perseverance of it's legendary yet humble and down to earth leader Azim Premji. A person who has and continues to lead by example.

What is really remarkable is this relentless quest for excellence through the adoption of game changing processes like Six Sigma, CMM, lean/Kaizen (the Toyota principle of continuous improvement), it's own home grown policies and frameworks line SMM, Veloci-Q.

Premji is a true visionary. It is because of him that makes India what it is on the Global stage. Please put this book at the top of your must read list.
  danoomistmatiste | Jan 24, 2016 |
A very detailed and clinical analysis of tech services giant Wipro. It's transformation from a humble peanut oil vendor to tech industry heavyweight and all this due to the vision and perseverance of it's legendary yet humble and down to earth leader Azim Premji. A person who has and continues to lead by example.

What is really remarkable is this relentless quest for excellence through the adoption of game changing processes like Six Sigma, CMM, lean/Kaizen (the Toyota principle of continuous improvement), it's own home grown policies and frameworks line SMM, Veloci-Q.

Premji is a true visionary. It is because of him that makes India what it is on the Global stage. Please put this book at the top of your must read list.
  kkhambadkone | Jan 17, 2016 |
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Amazon.com Product Description (ISBN 0071474781, Hardcover)

Of all the tech tigers in India, Wipro is one of a handful that stands out from the pack. In the past five years, it has become one of the most accomplished tech services providers in the world, delivering business value through a combination of process excellence, quality frameworks, and service delivery innovation. Totally dedicated to customer satisfaction, Wipro is known to go above and beyond to make customers happy. It’s a move that’s paid off handsomely, with a 24 percent operating profit in its tech services division—more than twice the industry average.

Bangalore Tiger is the story of Wipro’s transformation and its impact on the tech services industry and the rules of global competition. BusinessWeek senior writer Steve Hamm takes you inside the halls of this transnational phenomenon to reveal the true secrets of Wipro’s superior business: its people, principles, and core competencies.

From Wipro’s triumphs to its missteps, Hamm mines a treasure of business lessons, explaining how and, more important, why it is necessary to:

Expand quickly without stumbling Follow the new rules for outsourcers Innovate every day—or else Be obsessive about customers Motivate employees the Wipro way Plan three years ahead to prepare for rapid growth

Hamm also gives you a rare glimpse into the mind of Wipro’s charismatic chairman and thought leader, Azim Premji. Guiding Wipro’s growth every step of the way, Premji was one of the first business leaders in India to decree that his company would not pay bribes. You’ll see how his adoption of world-class business processes helped Wipro thrive—and how Wipro is helping to fulfill his dream of a better educated, more prosperous India. Removing the shroud of secrecy around Indian management principles, Hamm provides a real-world blueprint for operating a successful transnational organization, as viewed through the eye of the Bangalore Tiger.

(retrieved from Amazon Thu, 12 Mar 2015 18:22:49 -0400)

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