A humorous classic that should be read by anyone who works in a large company or who must deal with a bureaucracy. According to the axioms of "System Antics" (note the term "antics"):
- Any large system is going to be operating most of the time in failure mode.
- Systems tend to oppose their own proper functions.
- People in systems do not do what the system says they are doing.
- Complicated systems produce complicated responses (not solutions) to problems.
- Pushing on the system doesn't help; even trying to be helpful is a delicate and dangerous undertaking. ( )