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Dealing with Conflict (Communication Skills Series)
by Baden Eunson
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Amazon.com Product Description (ISBN 0471337684, Paperback)Conflict situations can often be unpleasant, but they can also be great opportunities for learning and problem-solving. In this book, the specific skills of assertiveness and listening are explored, while non-communication sources of conflict are also considered. Conflict management strategies such as negotiation, mediation and arbitration are shown, but so too are conflict stimulation strategies - because some situations may call for more, not less, conflict.
(retrieved from Amazon Mon, 05 Sep 2016 14:17:33 -0400)
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