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Loading... Pleasing Your Hard-to-Please Customers; How to Serve Their Needs--and Save Your Sanityby Rick Brinkman
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Don't let his boyish looks fool you. Dr. Brinkman has earned his stripes and is eminently qualified to tackle a topic as tough as this one. Rick is a practicing naturopathic physician and wellness counselor ... a highly regarded trainer with blue-chip clients all over the world ... and the cofounder of a successful training and consulting firm.As you'll discover, Rick has a rare and special insight into what makes people tick, what ticks them off -- and what the rest of us can do to remain calm and rational when customers "go off" for whatever reason. No library descriptions found. |
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