Amazon.com Product Description (ISBN 0735614636, Paperback)

In an information-based economy, organizations need to create an environment and a culture that support the reuse of knowledge across the company. This book illustrates what knowledge management is and how it can benefit an organization, as well as how to reduce knowledge isolation and stop the constant seeping of valuable knowledge from an organization. After presenting an overview of the subject, the book drills down into the processes, best practices, and technologies for unlocking an organization's knowledge assets.