In September of 1983, an art dealer by the name of Gianfranco Becchina approached the J. Paul Getty Museum in California. (Introduction)

Some years ago, a young couple came to the University of Washington to visit the laboratory of a psychologist named John Gottman.

When the screen created a pure "Blink" moment, a small miracle happened, the kind of small miracle that is always possible when we take charge of the first two seconds: they saw her for who she truly was.

Once we know about how the mind works–and about the strengths and weaknesses of human judgment–it is our responsibility to act. (Afterword)