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Loading... Learning to run : a guide to business process re-engineering : a capability maturity model to help understand the cultural impact of change : what's going to happen, why, and what to do about itby D. Broadbent
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David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: * No Cross-functional communication or co-operation. * No understanding of the end-to-end process * No ownership of the end-to-end process * Blame culture * Silo mentality * Resistance to change * Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book. No library descriptions found. |
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Google Books — Loading... GenresMelvil Decimal System (DDC)658.4063Technology Management and auxiliary services Management Executive Managing Change InnovationLC ClassificationRatingAverage: No ratings.Is this you?Become a LibraryThing Author. |