HomeGroupsTalkMoreZeitgeist
Search Site
This site uses cookies to deliver our services, improve performance, for analytics, and (if not signed in) for advertising. By using LibraryThing you acknowledge that you have read and understand our Terms of Service and Privacy Policy. Your use of the site and services is subject to these policies and terms.

Results from Google Books

Click on a thumbnail to go to Google Books.

Dealing With Difficult People by Roy Lilley
Loading...

Dealing With Difficult People (edition 2002)

by Roy Lilley

MembersReviewsPopularityAverage ratingConversations
1011267,214 (3.23)None
Business. Careers. Nonfiction. HTML:

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

.… (more)
Member:dsw850
Title:Dealing With Difficult People
Authors:Roy Lilley
Info:Kogan Page Business Books (2002), Paperback, 160 pages
Collections:Your library
Rating:
Tags:None

Work Information

Dealing with Difficult People (Creating Success) by Roy Lilley

None
Loading...

Sign up for LibraryThing to find out whether you'll like this book.

No current Talk conversations about this book.

The direct simplicity of this guide to handling interpersonal conflict in the workplace is both tis strength and its weakness. The brevity makes the book quick to read and clear in its broad messages but it also precludes any depth to its advice. "Smoke out the sniper" may be pithy but it is not readily acted upon. ( )
  TheoClarke | Dec 29, 2010 |
no reviews | add a review

Belongs to Publisher Series

You must log in to edit Common Knowledge data.
For more help see the Common Knowledge help page.
Canonical title
Original title
Alternative titles
Original publication date
People/Characters
Important places
Important events
Related movies
Epigraph
Dedication
First words
Quotations
Last words
Disambiguation notice
Publisher's editors
Blurbers
Original language
Canonical DDC/MDS
Canonical LCC

References to this work on external resources.

Wikipedia in English

None

Business. Careers. Nonfiction. HTML:

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

.

No library descriptions found.

Book description
Haiku summary

Current Discussions

None

Popular covers

Quick Links

Rating

Average: (3.23)
0.5
1 1
1.5
2
2.5
3 5
3.5 1
4 4
4.5
5

Is this you?

Become a LibraryThing Author.

 

About | Contact | Privacy/Terms | Help/FAQs | Blog | Store | APIs | TinyCat | Legacy Libraries | Early Reviewers | Common Knowledge | 203,192,861 books! | Top bar: Always visible