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Loading... Dealing With Difficult People (edition 2002)by Roy Lilley
Work InformationDealing with Difficult People (Creating Success) by Roy Lilley
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Sign up for LibraryThing to find out whether you'll like this book. No current Talk conversations about this book. The direct simplicity of this guide to handling interpersonal conflict in the workplace is both tis strength and its weakness. The brevity makes the book quick to read and clear in its broad messages but it also precludes any depth to its advice. "Smoke out the sniper" may be pithy but it is not readily acted upon. ( ) no reviews | add a review
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Business.
Careers.
Nonfiction.
HTML: Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. .No library descriptions found. |
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Google Books — Loading... GenresMelvil Decimal System (DDC)650.1Technology Management and auxiliary services Business Personal success in businessLC ClassificationRatingAverage:
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