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It's Not My Department: How to Get the Service You Want, Exactly the Way…
by Peter Glen
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Amazon.com Product Description (ISBN 0425132420, Mass Market Paperback)An important guide to customer service for managers and consumers. Through humorous anecdotes and actual incidents, the author shows managers how to encourage behavior from staff that will keep customers happy. And he shows consumers how to use their anger at incompetent salespeople to get the help they want.
(retrieved from Amazon Thu, 12 Mar 2015 18:09:28 -0400)
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