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Make That Call! (Creating Success)
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Amazon.com Product Description (ISBN 0749432527, Paperback)Telephone conversations give the outside world an instant impression of a caller and their company. The manual seeks to ensure that this impression is positive, showing how to tackle even the toughest conversation with professionalism and style. Covering everything from dealing with unwanted calls to teleselling, it includes 101 sample phone conversations. There are action checklists and summaries.
(retrieved from Amazon Thu, 12 Mar 2015 18:20:35 -0400)
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