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Customer Service: Career Success Through Customer Loyalty, Fifth Edition
by Paul R. Timm
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Amazon.com Product Description (ISBN 0135766958, Paperback)This practical, real-world text presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the author's broad consulting experience.
(retrieved from Amazon Thu, 12 Mar 2015 18:06:07 -0400)
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