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Service Management: Operations, Strategy, Information Technology
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Amazon.com Product Description (ISBN 0071181156, Paperback)Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
(retrieved from Amazon Thu, 12 Mar 2015 18:09:49 -0400)
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