Amazon.com Book Description (ISBN 0131145096, Paperback)

With a growing emphasis on service excellence, cultural diversity, and corporate compliance, health care employees increasingly seek workers with a strong work ethic and well honed "soft skills" - people who communicate appropriately, work well on teams, respect and value differences, use limited resources efficiently, and interact effectively with coworkers, patients and guests. This resource meets the challenge and describes the professional standards that apply to all healthcare workers. Information on the new HIPAA guidelines. Content on resume writing and job interviewing. Details the importance of professionalism; personal skills such as appearance, time management, problem solving and critical thinking; and personal and professional growth and advancement. All health professionals and students.