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Dealing with People You Can't Stand: How to Bring Out the Best in People…
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Amazon.com Product Description (ISBN 0071379444, Paperback)
The international bestseller--more than 500,000 copies sold!
With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
(retrieved from Amazon Thu, 12 Mar 2015 18:24:59 -0400)
This text aims to teach you how to combat whiners, grenades, tanks, and snipers who can ruin your day via e-mail. The authors have taken the dated material, and added new material based on questions from their seminar audiences and research they have been conducting for their training sessions.
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