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Loading... Moments of Truthby Jan Carlzon
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will love Sign up for LibraryThing to find out whether you'll like this book. Good look inside a foreign airline. Good ideas on the right way for managers and supervisors to be involved. Quick read (  ) tmstimbert | Jun 25, 2009 |  I included this book in my book: The 100 Best Business Books of All Time. www.100bestbiz.com. (  )  toddsattersten | May 8, 2009 |  no reviews | add a review
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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer–driven economy.
(retrieved from Amazon Fri, 24 Apr 2009 07:58:22 -0400)
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