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Controlling the Costs of Conflict: How to Design a System for Your…
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Amazon.com Product Description (ISBN 0787943231, Paperback)Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
(retrieved from Amazon Mon, 30 Sep 2013 13:30:21 -0400)
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