How to Disagree Without Being Disagreeable: Getting Your Point Across with the Gentle Art of Verbal Self-Defense by Suzette Haden Elgin

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How to Disagree Without Being Disagreeable: Getting Your Point Across with…

by Suzette Haden Elgin

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Suzette Haden Elgin

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Amazon.com Product Description (ISBN 0471157058, Paperback)

As bestselling author Suzette Haden Elgin proves, you don't have to live your life on red alert. With her Gentle Art of Verbal Self-Defense techniques, you'll be able to respond clearly to hostile comments from others--or deliver necessary negative messages of your own--without sacrificing your dignity or principles. You'll learn to:
* Keep domestic disagreements from escalating
* Deliver criticism to coworkers, employers, or employees
* Handle aggressive, negative comments about race, politics, or religion
* Provide discipline without increasing hostility
* Use language that reduces tension and creates rapport in every situation

(retrieved from Amazon Fri, 24 Apr 2009 07:57:57 -0400)

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