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The Six Sigma Way: How GE, Motorola, and…
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The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing…

by Peter S. Pande, Roland R. Cavanagh (Author), Robert P. Neuman (Author)

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The Six Sigma Way puts in your hand an easy-to-follow 5-step roadmap to implement Six Sigma in your organization, department or section. The roadmap starts high-level then is broken down to tools and techniques used as needed in the project.

What makes this book remarkable is the integration of Six Sigma in the overall system of the organization. Unlike many books, it does not start immediately with DMAIC, it rather starts with identifying the core processes and key customers of the business, defining customer requirements, measuring the current performance, prioritizing improvement initiatives and implementing them (which is the main play of Six Sigma), and last by expanding and integrating the Six Sigma system.

The authors tried to debunk several myths that haunted Six Sigma system. They emphasize the applicability of Six Sigma in service industries even more than in manufacturing. They tried to dispel fears about heavy statistics in Six Sigma projects. And they showed how tools and techniques should be used only when needed and where feasible and useful throughout the project life cycle.

Although it was not explicitly mentioned in the book, authors integrated Lean concepts with Six Sigma. Mapping the process and classifying each step as value-adding, non-value-adding, or enabler is a key concept in Lean to get rid of wastes (Lean) ahead of variation reduction (Six Sigma). Besides, sustaining a solution in the Control phase by standardizing procedures and using mistake-proofing techniques is all about Lean.

In support of the 5-step roadmap the book contains checklists for each of the DMAIC phases. One can use these checklists as gateway checks to move to the next phase. Dedicated sections for Advanced Tools in Six Sigma and for Glossary are a great help for both novice and experienced Six Sigma practitioners.

The bottom line, I highly recommend this book for any Six Sigma professional as a reference and as a training material for Six Sigma newbies. ( )
  Mohammedkb | Mar 11, 2014 |
I thought that this book provides a pretty good grounding in 6 Sigma. I really enjoyed seeing how the authors made the between the philosophy and the practical tools and techniques associated with the concept.

The only thing I did not enjoy was that the book was trying to distance itself from the Total Quality Movement of the 80s and the Process Reengineering movement of the 90s. I would prefer to see the authors acknowledge the learnings and acknowledge the development of the concepts that have led to 6 Sigma as an approach. ( )
  leestubbs | Jan 7, 2008 |
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Author nameRoleType of authorWork?Status
Pande, Peter S.primary authorall editionsconfirmed
Cavanagh, Roland R.Authormain authorall editionsconfirmed
Neuman, Robert P.Authormain authorall editionsconfirmed
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Amazon.com Amazon.com Review (ISBN 0071358064, Hardcover)

Six Sigma is a data-driven management system with near-perfect-performance objectives that has been employed to acclaim at leading corporations like General Electric. Its name is derived from the eye-catching statistical target of operating with no more than 3.4 defects per one million chances, but Peter Pande, Robert Neuman, and Roland Cavanagh--associates in a firm providing Six Sigma implementation, training, and management services--contend its principles can be applied in businesses of all types to routinely reduce costs, improve productivity, increase market share, and achieve other positive results. The Six Sigma Way is their comprehensive self-help guide to adapting and using the system under various conditions. Its first two parts cover fundamentals and provide specific suggestions for aligning the process with individual needs and goals. (These include sections on balancing potential costs and benefits, clarifying objectives, and defining time frames.) The final part, which accounts for more than half the book, focuses on implementation through a detailed yet flexible five-step "road map" tied to a company's core processes, key customers, current performance, "high-potential improvement opportunities," and future practices. While the procedure is quite complex, diligent managers should be able to bring at least basic components to their organization with the tools and techniques provided. --Howard Rothman

(retrieved from Amazon Mon, 30 Sep 2013 13:17:51 -0400)

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