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How to Cope with Difficult People (Overcoming Common Problems)
by Alan Houel
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Amazon.com Product Description (ISBN 0859696820, Paperback)This is a book for anyone who has ever encountered an explosive boss, an uncooperative civil servant, hostile clients, arrogant salespeople, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm and confident and avoid getting upset. Tests, questionnaires and personal development exercises are included.
(retrieved from Amazon Thu, 12 Mar 2015 18:19:32 -0400)
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