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The Evaluation and Measurement of Library…
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The Evaluation and Measurement of Library Services (2007)

by Joseph R. Matthews

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Read in conjunction with Practical Research Methods for Librarians and Information Professionals, for my Evaluation of Information Services class. Clear and useful. ( )
  JennyArch | Apr 3, 2013 |
From the cover: "In this book, Matthews outlines and argues for a broader and more robust adoption of evaluation techniques...combining traditional internal measures with more customer-centric metrics....the book is designed to familiarize readers with the array of existing and new tools."
  libraryassessment | Jun 24, 2009 |
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The evaluation and measurement of library services is an important part of the management of any library.
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Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.… (more)

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