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Perfect Phrases for Dealing with Difficult People: Hundreds of…
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Amazon.com Product Description (ISBN 0071493042, Paperback)
Perfect Phrases for the Right Situation, Every Time
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
(retrieved from Amazon Thu, 12 Mar 2015 18:18:45 -0400)
"No matter how much you love your job, you will inevitably run into difficult situations at work that test your ability to keep your cool. This handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers and leave you in control"--P.  of cover.
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