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Managing Online Forums: Everything You Need to Know to Create and Run…
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Amazon.com Product Description (ISBN 081440197X, Paperback)Every day, millions of users log on to their favorite online forums, communities and social spaces and interact with others to get advice and discuss everything from the latest news and trends to their hobbies and professions to whatever else strikes their fancy. Administrators have to lead these communities, deal with difficult users, manage staff members and make tough decisions.
Legal constraints, spammers and technical issues can turn the excitement of running an online community into chaos. With the right guidance, however, running forums can be an enjoyable and rewarding experience. My name is Patrick O'Keefe and I own the iFroggy Network. I've spent years developing and managing online communities. In this book, I share my experiences in a straight forward, honest fashion and show you how to make the right decisions about every aspect of your forums, including:
Creating an organizational structureDesigning and launching your communityDeciding on user options like avatars and private messagingPromoting and attracting membersUtilizing technology to your benefitDeveloping and enforcing guidelinesChoosing and managing moderatorsShutting down users who disrupt and harm the communityInvolving your users and keeping the site interesting and invitingGenerating revenueWhat is talked about in this book is not hypothetical - it consists of in use, battle-tested theories and solutions, making it so that when you must deal with these issues on your forums, you will be better equipped. Real life examples are cited throughout, including the actual user guidelines, staff member guidelines and more, from real communities.
This is a book for both new administrators and experienced ones. If you are new, it will give you a major boost as you grow your knowledge and build your community. If you are already an administrator that's leading a successful community, the book can enhance your knowledge and give you more to think about and, with that, even more experience for you to pull from.
"Managing Online Forums" is the one book that shows site owners and administrators how to create a safe and entertaining community that users will return to again and again.
(retrieved from Amazon Mon, 30 Sep 2013 13:52:12 -0400)
Focusing on the decision-making process in regards to creating an enjoyable environment for participants, the author shows ways to reduce the amount of spam, difficult posters and technical issues that could ultimately ruin a discussion forum.