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Dealing with Difficult People in the Library (edition 1999)

by Mark Willis

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Member:knits4feet
Title:Dealing with Difficult People in the Library
Authors:Mark Willis
Info:American Library Association (1999), Paperback, 195 pages
Collections:Your library
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Dealing With Difficult People in the Library by Mark R. Willis

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Libraries are busier than ever before, and unfortunately that makes it more likely that library staff will find themselves in uncomfortable and even risky situations. Communication skills are at the heart of resolving difficult situations and ensuring that simple encounters dont escalate into real problems.… (more)

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