Click on a thumbnail to go to Google Books.
Dealing with Difficult People in the Library (edition 1999)
by Mark Willis
Dealing With Difficult People in the Library by Mark R. Willis
No current Talk conversations about this book.
References to this work on external resources.
Wikipedia in English
No descriptions found.
Libraries are busier than ever before, and unfortunately that makes it more likely that library staff will find themselves in uncomfortable and even risky situations. Communication skills are at the heart of resolving difficult situations and ensuring that simple encounters dont escalate into real problems.
(summary from another edition)
Is this you?
Become a LibraryThing Author.